Hotels with WiFi in Tokyo

I had a wonderful 4-night stay here during my trip to Japan. The hotel was exceptionally clean, and the staff were incredibly friendly, welcoming, and always ready to help. For the price, it offers excellent value. The breakfast was delicious with a good variety of options, making it a great way to start each day. The room size is what you would typically expect in Japan—compact but well-designed and comfortable. It had everything we needed, and the hotel provided all the essential amenities. Fresh towels were replaced daily, along with two complimentary bottles of water. One thoughtful touch I really appreciated was the housekeeping service. Even when we put up the ”Do Not Disturb” sign, they fully respected our privacy and never entered the room. Instead, they hung fresh towels and bottled water on our door every day. The hotel also displayed the daily weather forecast at the reception, which was very helpful when planning our itinerary. On the day we checked out, it was raining. The receptionist patiently showed us how to get to the Skyliner through the underground station so we could avoid walking in the rain. Their kindness and excellent service truly left a lasting impression. Overall, this hotel exceeded my expectations in terms of cleanliness, service, and value for money. I would definitely stay here again on my next trip to Japan. Highly recommended!

This hotel is incredibly convenient, just a stone's throw from several subway stations. But the best part is how easy it is to get to a concert! The Tokyo Dome is literally around the corner. Choosing this place for the Lady Gaga concert was a brilliant decision. The room size isn't small for Japan either. The highlight was definitely one of the front desk staff, a Korean gentleman, who went out of his way to arrange an early check-in for us. His service was excellent, and we're so grateful!

My overall experience with this stay was quite complex, feeling more like a test of service management capabilities. On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression. However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met. In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms. Overall Rating: The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.

• located at the furthest exit from the Ikebukuro train station. have to walk about 10-15 minutes to get to the Yamanote line. the surrounding is also filled with a lot of sus shops, with girls standing around at night holding papers and shouting at men. if you’re a female they won’t bother you but if you’re a guy stay safe.  • at night can hear some shouting from the street as well.  • good; have Refa hair dryer, hair wash etc. there’s also a laundry machine, microwave, etc. which was really nice. • space wise, I think that it is very spacious especially for a solo traveller with only one luggage but if you have two, there might not be enough space for you to open your luggage.

Though small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway. What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly. A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!

The hotel is in an excellent location, conveniently situated near Ueno station and a nearby subway station, making travel around the city very easy. One of the highlights of the stay was the thoughtful amenities. The hotel offers an onsen, complimentary soba in the evening, and jelly desserts, which added a nice touch to the overall experience. The breakfast was especially impressive-delicious and well worth the price. The room size(around14square meters) was impact but comfortable, suitable for 2 people. Additional blankets can be requested at the front desk if needed. The staff were friendly, always smiling, and very throughout the stay. Overall, I was very impressed with the hotel and had a great experience. The downside was the elevator, which can be slow and crowded during peaking times. However, if you’re staying on a lower floor, using the stairs is a convenient alternative.

While this hotel has a convenient location, the experience was ruined by a lack of basic hospitality and very cramped quarters. The room was so small it was difficult to even open two large suitcases. More disappointing, however, was the staff’s attitude. Everything is followed strictly 'by the book' with zero flexibility. I was told a late check-out would be charged by the hour, and even a simple request for a complimentary bottle of water was flatly denied. The staff were condescending and never offered a smile, making for a very unwelcoming environment. A small gesture like a bottle of water costs almost nothing but earns customer loyalty; unfortunately, this hotel chooses rigid rules over guest satisfaction. I would not recommend staying here.

The room was quite spacious, I felt, and I had a very comfortable stay. It's just a bit far from the station, about a 10-minute walk.

I liked this place. A pretty standard classic capsule hotel: sizeable capsule with a console, daily turnover service, large shower and onsen room with an attached steam room. Service was good: they have an army of twinks working there after hours, it was like being checked in by BTS. All issues I had with my capsule (broken lightbulb) were addressed quickly and cheerfully. Sometimes it kinda seemed like they were laughing at a few of the foreign guests, but you know what, fair. This place is kinda rules heavy, with lots of notices posted around the property. There is no eating or drinking in the capsules, and instead you have to go to this common area that feels a bit like a hospice for abandoned uncles. Vending machines, manga library, smoking cubicles, that sorta thing. Clean and tidy though, equal numbers of dudes using it for remote working and day drinking (I have a feeling that some ppl live in this place). They have the usual elaborate system of lockers and keys, but they will store your luggage for you while you are out. No need to check out in the day. Overall a chill experience. While I was staying there though some dude did have a mini breakdown about what he saw as it's shortcomings, so I just wanted to comment on that. According to him the place was disgusting. He was especially perturbed by the housekeeping service and the showers. His claim was the the toilets were dirty and that it was unacceptable to fold bedsheets on the floor. Mind you, he was having this rant at 10:30 - checkout is at 10:00, meaning that a whole stampede of airport-bound weebs had just taken spicy ramen fuelled power dumps so they could get out of there on time. Most of the day the facilities were pretty spotless in my opinion. In regards to folding the bedsheets on the floor, I dunno what in the Disney princess he was expecting, but there really isn't anywhere else to do it. I think it's unreasonable to expect little doves to come fly your linens into your capsule tbh. The capsules are literally on... the floor! What do you want? His overall complaint that the space was generally messy was a lot more valid. At this point I had a suspicion that they kind of segregated foreigners from Japanese customers. It's true, that the foreign floor was a bit of a tip - luggage thrown around, empty bottles everywhere, garbage. I went up to the Japanese floors to snoop around a bit. Spotless. (Pictures of both included for comparison) In this case I think the call is coming from inside the capsule, not really fair to hold the staff accountable to your own messy manners. His final gripe was about the showers - specifically the lack of private cubicles. Private cubicles were not advertised anywhere and Japanese onsens are pretty standardly communal spaces, so again I dunno what he wanted. Maybe a shower, with a curtain? Maybe a shower with a door? Maybe a shower with a psychic forcefield that would make his ex girlfriends forget his underwhelming junk and prevent his father from behind disappointed in him? I'm not sure. But I guess the dozen shower stations with soap, shampoo, and face wash weren't cutting it. In fact a lot of the Western guests seemed pretty pranged out by the shower situation, waiting until like two am to wash up and then scurrying around the baths with a hand towel infront of their package like a little purse. If you regret going bald, that's on you. Kinda silly, but if you are bashful maybe this also isn't the hotel for you. Unreasonable though to blame the establishment for you own shame. Anyway, that's all to say the worst part of my stay was for sure the ranting and raving from an unshowered backpacker while I was trying to have a lie in. Otherwise a pretty decent stay.

Centurion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay. The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.