Hotels with Breakfast in Tokyo

This was my first trip to Japan — I loved the country and its people — but I was disappointed with this hotel and will not return. I hesitated before writing, but decided to share my experience because this property was first on my list and the reception staff’s behavior was very disappointing. I have worked in hospitality and am certain the situation could have been handled promptly and professionally. We traveled together (two colleagues) and stayed in room 611 from June 29 to July 3. The room is indeed small, which we knew in advance: two beds with a narrow passage between them — that’s essentially the whole room. The room had all essentials: clean bedding, good towels, a kettle, an air purifier, etc. My suitcase only fit on the bed; my colleague kept her backpack on the pouf. The hotel’s location is excellent — we reached it from the airport by metro without problems. Ueno Park and the zoo are within easy walking distance. We also really liked the breakfast — friendly staff and tasty food. Unfortunately, on July 2 my colleague discovered that dollars were missing from her backpack. We are certain the money was there on June 30, since she took part of it with her on a walk that day. We thoroughly rechecked the room (I found a surprising amount of dust under the bed, though the room appeared clean overall). My colleague, who speaks excellent English, reported the theft to reception at about 18:00. She was told the hotel has no cameras and that housekeeping had already left. We provided the exact amount missing and our dates of stay. We did not make a scene or demand compensation, but we did expect a professional response: to check who cleaned the room on the relevant dates and to contact the housekeeping team. I ask hotel management to investigate: room 611, housekeeping dates 30.06, 01.07, and 02.07, and the exact amount missing (in US dollars) are all known. Taking these simple steps would help restore the hotel’s reputation and demonstrate true guest care. We stayed in two other hotels during our trip and experienced nothing like this elsewhere. This incident has not changed our positive impression of Japan and its people, but it has changed our view of this particular hotel — we will not return. Advice to future guests: be vigilant with cash and valuables, and be aware that the reception at this hotel may not provide adequate assistance. 今回が初めての日本旅行で、国や人々には非常に好印象を持ちましたが、このホテルには失望し、再訪は考えていません。投稿を迷いましたが、最初に候補に挙げていた宿であること、そしてフロントスタッフの対応に強く失望したため、体験を共有することにしました。私はホテル業界での勤務経験があり、本件は迅速かつ専門的に対処できたはずだと確信しています。 私たちは同僚と2名で滞在し、611号室に6月29日から7月3日まで宿泊しました。部屋は確かに小さく、事前に承知していました：ベッドが2つあり、その間の通路が狭いという間取りです。室内には必要最低限が揃っていました：清潔な寝具、良質なタオル、電気ポット、空気清浄機など。私のスーツケースはベッドの上にしか置けず、同僚はリュックをオットマンに置いていました。立地は非常に良く、空港から地下鉄で問題なく到着でき、上野公園や動物園へも徒歩圏内でした。朝食はスタッフの対応が親切で、料理も美味しかったです。 しかしながら、7月2日に同僚がリュックから現金（米ドル）が無くなっていることに気付きました。6月30日時点では確かに所持しており、一部はその日の散歩に持って出ていたため、消失時期は特定できます。私たちは室内を念入りに確認し（ベッド下に意外なほどのホコリがありましたが、見た目は概ね清潔でした）、同僚は英語が堪能なため、午後6時頃にフロントへ報告しました。フロントからは監視カメラは無いこと、ハウスキーピング（清掃担当）は既に退勤したと告げられました。私たちは消失金額と滞在日を伝えました。騒ぎ立てたり補償を要求したりはしていませんが、プロとしての対応――該当日に誰が清掃を担当したか確認し、ハウスキーピングと連絡を取ること――を期待していました。 ホテル運営側には調査をお願いしたいです：611号室、清掃日 6月30日、7月1日、7月2日、および消失した正確な金額（米ドル）が確認できます。これらの基本的な確認を行うことで、ホテルの評判回復とゲストへの誠実な対応を示すことができるはずです。 私たちは旅行中に他の2つのホテルにも滞在しましたが、同様の経験はありませんでした。この出来事は日本と日本人に対する私たちの好印象を損なうものではありませんが、この特定のホテルに対する評価を大きく下げる結果となりました。再訪はしません。 今後このホテルに泊まる方への助言：現金や貴重品には十分ご注意ください。万が一の際、こちらのホテルのフロントから十分な支援が得られない可能性があります。

A very stylish hotel, with a black and gray color scheme throughout. Toiletries and other disposables are conveniently located by the elevators on the first floor for guests to pick up as needed. The room had a large mirror, which was great for getting ready for a live event nearby. However, there was no soft main light in the room, only spotlights, which made it a bit difficult to relax. The small shops downstairs also offered decent food and drinks. Oh, and by the way, the bottled water at this hotel was the best I've had in Japan!

Though small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway. What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly. A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!

We love the stay! It was just a min to the nearest exit of ikebukuro station. We love how they have type C port for each bed side- very considerate, don’t even need to bring you international plug. They have full sets of facial cleansing, lotion, moisturiser provided specially for my boyfriend who doesn’t do any of these routines! They also have water filling station with free bottles provided. Not to forget, free coffees and hot chocolates !The stay was truly amazing!

I always have a soft spot for hotels with hot springs, especially when they have an outdoor section. It's perfect for when you want a quick dip without feeling cooped up if you stay longer. The room size was pretty standard, but I was pleasantly surprised to find a separate hallway leading into the room, which is a nice touch compared to other business hotels. To be honest, the location is just okay. It's a bit of a walk from the station (about 7-8 minutes, mainly because you have to cross the street right outside the subway entrance), so it's not exactly right by the station. It is, however, right in front of an elevated road, but the windows do a decent job with soundproofing. The biggest drawback with this type of hotel is that there's only one elevator, which means you can end up waiting for quite a while.

My overall experience with this stay was quite complex, feeling more like a test of service management capabilities. On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression. However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met. In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms. Overall Rating: The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.

The hotel is very close to Ginza, just a 350-meter walk around the corner to Matsuya Department Store. The room was indeed very small, but it had a feminine style. There's a coffee machine in the room, and they provide two bottles of mineral water daily. Breakfast is a Western-style semi-buffet; the presentation is beautiful, and the taste is pretty good, though I personally prefer Japanese breakfast. It's about a 600-meter walk from JR Yurakucho Station to the hotel. It's not convenient with luggage, so a taxi costs around 500 yen for the minimum fare.

While this hotel has a convenient location, the experience was ruined by a lack of basic hospitality and very cramped quarters. The room was so small it was difficult to even open two large suitcases. More disappointing, however, was the staff’s attitude. Everything is followed strictly 'by the book' with zero flexibility. I was told a late check-out would be charged by the hour, and even a simple request for a complimentary bottle of water was flatly denied. The staff were condescending and never offered a smile, making for a very unwelcoming environment. A small gesture like a bottle of water costs almost nothing but earns customer loyalty; unfortunately, this hotel chooses rigid rules over guest satisfaction. I would not recommend staying here.

The service was excellent! The level of civility in developed countries is truly something to admire and learn from. A huge thank you to the front desk lady for her help. I would definitely come back again if I have the chance. The ladies at the front desk are super beautiful, and the gentlemen are incredibly handsome. I sincerely recommend this place for Chinese tourists to stay and visit.

Hotel is easy to find but a little bit small. Staff is nice and friendly. They can help me to solve the problem. Thank you.