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Posted on Jul 20, 2025
Guest UserAn Unforgettable Stay with Exceptional Service at Starhotels
Hello, I’m a traveler from Korea who recently stayed at Starhotels during a family trip to Italy.
Our 4-day stay in Rome was so wonderful that I felt compelled to write this heartfelt review as soon as I returned home.
This trip was our very first family vacation to Europe — with my mother and my son — and we spent the first three days in Rome at Starhotels. From the moment we arrived, everything exceeded our expectations: the excellent location, the spotless rooms, and most of all, the warm and thoughtful service from the staff made our stay incredibly comfortable. We were so satisfied that we decided to return to Starhotels for our final night in Italy. However, due to a mistake on my part, I accidentally booked the wrong date.
After completing a long 11-day journey through southern Italy, we returned to Rome exhausted — only to realize the booking was incorrect when we arrived at the hotel.
It was a stressful and overwhelming moment… until Mr. Tofael M., the manager, kindly stepped in to help us.
Before even fully understanding the issue, Mr. Tofael looked us — especially my son — in the eyes and simply said, “Don’t worry.I’ll find a solution for you.” Those few words brought such relief and comfort. In a foreign country, such a mistake can feel paralyzing, but his calm and genuine reassurance made a huge difference.
Even more touching was how Mr. Tofael and Ms. Paola S. at the front desk went out of their way to find a solution for us. Since the booking was made through an external site (not directly through the hotel), it was a complicated issue. Nevertheless, Mr. Tofael personally made multiple calls and followed up diligently until he was able to resolve the matter.
Thanks to his efforts, we were able to spend our last night in Italy exactly where we wanted — back at Starhotels, feeling safe and cared for.
As someone who has worked for years in global hotel chains in Korea and is still in the hospitality industry, I can honestly say that their professionalism and dedication truly stood out.
They are a model of what true hoteliers should be — and they absolutely deserve recognition and praise.
Without hesitation, I will choose this hotel again when I return to Rome. I also plan to recommend Starhotels, along with the outstanding service of Mr. Tofael and Ms. Paola, to as many people as possible through blogs, travel communities, and any platform I can.
Thank you from the bottom of my heart.
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Price per night fromPLN 728
Posted on May 3, 2026
Dmitrii L.I liked the hotel. The location is great: it's on the outskirts of the city, but it's in a very nice area. The train and metro stations are within walking distance, and there are buses stopping right next to the hotel, making it easy to get to the historic city center. The staff is very friendly. The room is clean and very comfortable. There's a small refrigerator in the room. The breakfast is very generous and delicious. And the coffee is simply excellent.
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Price per night fromPLN 319
Posted on Dec 22, 2025
Angelina Lim ALWe enjoyed our hotel stay in Nord Nuova overall. Reception was accommodating to allow us to store our big luggages before check in as we were travelling to Naples for a few days before check in. Special thanks to Riccardo from reception. Kimo, bellman was nice too to help with the luggages.
Location was perfect if you want to be near to Roma Termini station. Hotel location is also not very far from Colliseum or Spanish Steps. About 30 mins walk (if you don’t get distracted along the way 😉).
Hotel amenities were adequate. But the heated towel rack were not on during our 1N stay for us to enjoy “warm” towels.
Overall we would recommend people to stay in this hotel. 👍
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Price per night fromPLN 447
Posted on Aug 6, 2025
MA1Very near St Peter’s Basilica, within walking distance. Interesting room layout. But the room type that we were staying in is more suitable for young people, not elderly as one will need to climb up. Bathroom is quite basic, but clean. Room is clean , with microwave and kettle. No TV/slippers/ tissue paper provided. Staff was very helpful. Our booking came with breakfast, they helped packed our breakfast. Breakfast was yummy.
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Price per night fromPLN 234
Posted on Jul 2, 2025
Guest User
The room was very spacious and comfortable, and the bedding – sheets, duvet covers, and pillows – was equally pleasant. It's conveniently located very close to the Vatican, with a taxi ride costing only 20 Euros. Each room comes with a balcony, and the air quality was quite good. However, the room temperature wasn't individually adjustable. It was 28°C (82°F) during our summer stay, and it got so hot that we had to wait until after 9 AM the following day for someone from maintenance to adjust it. There's a pool downstairs which seemed quite clean, but access isn't direct; you need to pick up a pass from the front desk first.
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Price per night fromPLN 543
Posted on Jan 31, 2020
JIAKANGImpressed, the hotel location is great, especially the room facing the Colosseum. The hotel staff is very conscious of service. When they leave the hotel, they also take their luggage and take a taxi, because the birthday, the hotel specially prepared birthday cakes, cookies Blessing card, send a bottle of champagne, have kitchen cooking for breakfast, get up early to watch the Colosseum morning glow, bathing facilities are very good, water temperature adjustment is very convenient, the room is rich in decoration, and the Chinese like to drink hot water. The water is relatively clean
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Price per night fromPLN 2,112
Posted on Jan 21, 2026
mm_sevara
I had a very pleasant stay at this hotel and overall my experience was excellent. The location is very convenient, close to public transportation, restaurants, and main attractions, which made traveling around the city easy and comfortable. The room was clean, spacious, and well-maintained, with all the necessary amenities for a relaxing stay. The bed was comfortable, and the room was quiet, allowing me to rest well after a long day.
The hotel staff were extremely friendly, professional, and always ready to help with any questions or requests. Check-in and check-out processes were smooth and fast. Breakfast was fresh, tasty, and offered a good variety of options to suit different preferences. The common areas were clean and nicely designed, creating a welcoming atmosphere.
Overall, this hotel offers great value for money and high-quality service. I would definitely recommend it to anyone looking for a comfortable and enjoyable stay, and I would be happy to return here again in the future.
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Price per night fromPLN 299
Posted on Dec 8, 2025
Togi the Travel addict 113
”A reaaalllyy frkn slow check-in” we waited like 30-40 minutes just to check-in. Otherwise Things were good.
Well, the village provides really clean and private houses for very affordable price.
***For everyone thinking about staying here, please mind that this place is very very far from the city, 2 bus line come & go to the city and if you miss one in the morning it has gap of 1 hour so might take so long for the next one.
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Price per night fromPLN 343
Posted on Feb 16, 2026
Nelly11
The hotel is okay. It’s far away from the city. About a 10 minute walk to the metro. If you take the train into the city the closet station is La Rustica, literally nothing around and Ubers cost 20-30 USD. The hotel room was clean and staff were friendly. The breakfast buffet was good. The gym was also equipped with machines and couple cardio equipment. The stay was okay overall.
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Price per night fromPLN 198
Posted on Dec 28, 2024
Guest User
If there is no taxi, it is very inconvenient. If you are a free traveler who walks a lot, it is difficult to take the subway because the area gets dark quickly in the winter and the shopping district is far away. However, there is breakfast and dinner in the hotel and the accommodation was clean. The staff seemed busy. I want to stay there again next time.
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Price per night fromPLN 371