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Posted on Jul 20, 2025|Suite
Guest UserAn Unforgettable Stay with Exceptional Service at Starhotels
Hello, I’m a traveler from Korea who recently stayed at Starhotels during a family trip to Italy.
Our 4-day stay in Rome was so wonderful that I felt compelled to write this heartfelt review as soon as I returned home.
This trip was our very first family vacation to Europe — with my mother and my son — and we spent the first three days in Rome at Starhotels. From the moment we arrived, everything exceeded our expectations: the excellent location, the spotless rooms, and most of all, the warm and thoughtful service from the staff made our stay incredibly comfortable. We were so satisfied that we decided to return to Starhotels for our final night in Italy. However, due to a mistake on my part, I accidentally booked the wrong date.
After completing a long 11-day journey through southern Italy, we returned to Rome exhausted — only to realize the booking was incorrect when we arrived at the hotel.
It was a stressful and overwhelming moment… until Mr. Tofael M., the manager, kindly stepped in to help us.
Before even fully understanding the issue, Mr. Tofael looked us — especially my son — in the eyes and simply said, “Don’t worry.I’ll find a solution for you.” Those few words brought such relief and comfort. In a foreign country, such a mistake can feel paralyzing, but his calm and genuine reassurance made a huge difference.
Even more touching was how Mr. Tofael and Ms. Paola S. at the front desk went out of their way to find a solution for us. Since the booking was made through an external site (not directly through the hotel), it was a complicated issue. Nevertheless, Mr. Tofael personally made multiple calls and followed up diligently until he was able to resolve the matter.
Thanks to his efforts, we were able to spend our last night in Italy exactly where we wanted — back at Starhotels, feeling safe and cared for.
As someone who has worked for years in global hotel chains in Korea and is still in the hospitality industry, I can honestly say that their professionalism and dedication truly stood out.
They are a model of what true hoteliers should be — and they absolutely deserve recognition and praise.
Without hesitation, I will choose this hotel again when I return to Rome. I also plan to recommend Starhotels, along with the outstanding service of Mr. Tofael and Ms. Paola, to as many people as possible through blogs, travel communities, and any platform I can.
Thank you from the bottom of my heart.
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Price per night fromCAD 234
Posted on Mar 27, 2026|Standard Room
Guest UserThe location is fantastic! It's tucked away in an alley just opposite the Colosseum, and some of the hotel rooms even offer views of it. You can walk to the Colosseum in just 3-5 minutes from the front door. Keep walking a bit further, and you'll reach iconic sights like Piazza Venezia and the Trevi Fountain. There's even a Roman Holiday-themed scene right outside the entrance. The fourth photo clearly shows the Colosseum from the hotel window. The front desk service was good, and the cleanliness was also acceptable. My only minor complaint is that the bathroom shower is quite small, so it's easy to splash water out and get the bedroom carpet wet. I didn't have breakfast, so I can't comment on that.
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Price per night fromCAD 112
Posted on Feb 25, 2026|Single Room
Guest UserVery well placed, just next to the Termini Station, in a very calm and safe street. Big hotel, 6 floors. Restaurant and bar on the top floor with a nice terrace and view.
Nice decoration. A lot of large and cozy spaces where to sit in the public area. Great breakfast. Rooms are correct for the price. I highly recommend it.
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Price per night fromCAD 128
Posted on Jul 2, 2025
Guest User
The room was very spacious and comfortable, and the bedding – sheets, duvet covers, and pillows – was equally pleasant. It's conveniently located very close to the Vatican, with a taxi ride costing only 20 Euros. Each room comes with a balcony, and the air quality was quite good. However, the room temperature wasn't individually adjustable. It was 28°C (82°F) during our summer stay, and it got so hot that we had to wait until after 9 AM the following day for someone from maintenance to adjust it. There's a pool downstairs which seemed quite clean, but access isn't direct; you need to pick up a pass from the front desk first.
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Price per night fromCAD 165
Posted on Aug 13, 2025
Guest User
Great location easy access across from Vatican entrance, to Metro - 10mins walk, or buses 5-8mins depending on the routes.
Great clean, comfort bedding, with nice working A/C for summer Aug 36-37 degC.
Use Google Map to get transportation reference, pretty the local use, but the bus schedule could be off, prepare to walk plenty.
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Price per night fromCAD 130
Posted on May 31, 2025
Anonymous User
I recently stayed at this hotel and while there were a few positives, the overall experience was disappointing due to a series of overlooked details and frustrating issues.
To start with the good—the staff were great: friendly, helpful, and informative. They made an effort to assist whenever asked, and that hospitality was appreciated. The location was decent, about a 30-minute bus ride to the city center. It’s not exactly central, but manageable if you’re okay with the commute.
The room was reasonably clean upon arrival, but the quality of housekeeping declined quickly. A lotion stain I accidentally left on the shower floor was never cleaned, and instead of actually scrubbing the area, housekeeping simply placed a mat over it—as if to hide it. Initially, the room came stocked with two sets of towels, but after the first day, only one of each was replaced. While the booking was for one person, maintaining the original quantity would have shown a bit more care and consistency.
There were several small inconveniences that added up. For example, the room phone had no directory, so I had no idea how to contact the front desk or reach any services. On top of that, the air conditioning didn’t work for the first two days, which turned out to be because the previous guest had asked for it to be turned off, and it was never reset. It took me that long to realize I had to ask the concierge to enable it again. In a properly managed hotel, the AC should be reset and ready for the next guest without needing to make a request.
The continental breakfast was another letdown. The scrambled eggs were dry, lumpy, and had a strange grey tint. The bacon and sausages were cold, and orange juice was served in plastic cups. There was very little fresh fruit, and to top it off, they had a random speaker on the floor playing radio ads during breakfast—a strange and unpleasant ambiance for a morning meal. I’m glad I didn’t pay for breakfast for my entire stay, because it definitely wasn’t worth it.
The Wi-Fi was by far the worst I’ve encountered in any hotel. It disconnected constantly and, when connected, barely reached speeds of 5 Mbps. For a hotel in a tourist-heavy area, this is unacceptable and suggests a clear lack of awareness of guest needs—especially for travelers who rely on Wi-Fi to plan outings or stay in touch.
Noise was another major issue. The elevator makes a blaring siren-like noise when it opens, which woke me up every single morning. The walls and doors are paper-thin, making it easy to hear people walking or talking outside, and the doors slam shut loudly, adding to the disturbance.
Finally, while not the hotel’s fault, there were a few homeless individuals living around the property, which might make some guests feel uneasy, particularly at night.
All in all, while the staff were excellent and the location worked, there were just too many frustrating and avoidable issues—poor housekeeping, unusable Wi-Fi, subpar breakfast, noise problems, and a lack of attention to guest experience basics. I wouldn’t recommend staying here unless the hotel makes significant improvements across the board.
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Price per night fromCAD 79
Posted on Apr 2, 2026
Sonya_theone
We've stayed at this hotel twice. The premium room and standard room only differ in size and the presence of a desk. The renovation is brand new, with a fresh and understated design.
The elevator operates silently but is slow. The soundproofing between rooms could be better, but if you just need a place to sleep while traveling and want to quickly depart from Termini for other parts of Italy, it's ideal and budget-friendly.
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Price per night fromCAD 128
Posted on Dec 8, 2025|Bungalow Deluxe
Togi the Travel addict 113
”A reaaalllyy frkn slow check-in” we waited like 30-40 minutes just to check-in. Otherwise Things were good.
Well, the village provides really clean and private houses for very affordable price.
***For everyone thinking about staying here, please mind that this place is very very far from the city, 2 bus line come & go to the city and if you miss one in the morning it has gap of 1 hour so might take so long for the next one.
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Price per night fromCAD 91
Posted on Oct 14, 2024|Accessible Double Room
Anonymous User
Traveling to Rome, I unexpectedly booked this Ibis, which is exceptionally good value. It is less than a kilometer walk from the subway. The hotel is next to a quiet community on a high ground. It is very quiet, and people are running in the early morning. The transportation is convenient, and the nearby bus and light rail are good to go everywhere. The key is that the breakfast is particularly rich. There is a Chinese restaurant opened by Wenzhou people next to the subway station. Occasionally, you can adjust your stomach. It is not expensive and quite authentic. I went out to play in Pompeii for a day, and the luggage was stored in the hotel. The service was also very good. It will still be my first choice next time I come.
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Price per night fromCAD 131
Posted on Feb 12, 2026
vix2
For a room-only stay, the price and location were excellent. However, despite booking a non-smoking room, I could clearly smell cigarette smoke, making me think it was likely a former smoking room. Amenities included a bath towel, face towel, and a small bar of soap. There were no slippers, so I'd recommend bringing your own if you need them. The hairdryer's cord was surprisingly short, making it impossible to use while looking in the mirror, but it was sufficient for drying my hair.
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Price per night fromCAD 57