Find Best Hotels in Cologne
🏨 Here are some of the most popular areas in Cologne, along with recommended places to stay. Each neighbourhood has its own unique vibe, so you can easily choose one that suits your travel style, whether you’re here for sightseeing, shopping, or a relaxing break.
Cologne City Center
1. Dorint Hotel am Heumarkt Köln
• You can enjoy a stay from S$ 141 per night, with a 9.3/10 rating based on 67 reviews.
• Wallraf - Richartz Museum lies 0.23km away.
2. Hilton Cologne
• Rooms are available from S$ 187 per night, and the property has a 8.9/10 rating across 407 reviews.
• Situated 0.26km from Dom Treasury.
3. a&o Köln Dom
• Rooms are available from S$ 75 to S$ 581 per night, and the hotel holds a 7.7/10 rating based on 55 reviews.
• A quick 0.25km trip to Cologne Christmas Markets.
1. a&o Köln Neumarkt
• Stay from S$ 24 per night, rated 8.1/10 with 103 reviews.
• The hotel offers Private parking, 24-Hour Front Desk, and Luggage Storage for a comfortable stay.
2. Trip Inn Hotel Ariane
• Rooms are available from S$ 89 to S$ 410 per night, and the hotel holds a 7.5/10 rating based on 195 reviews.
• From 24-Hour Front Desk to Luggage Storage and Restaurant, everything you need is covered.
3. art'otel Cologne
• Prices start at S$ 123 and go up to S$ 661 per night, with a current rating of 9.3/10 from 115 reviews.
• At a distance of 0.11km from The German Sport and Olympic Museum.
1. Steigenberger Hotel Köln
• Prices start at S$ 131 and go up to S$ 778 per night, with a current rating of 8.9/10 from 90 reviews.
• A quick 0.07km trip to Volksbühne am Rudolfplatz.
2. Trip Inn Hotel Conti
• Rooms range from S$ 86 to S$ 438 per night. Rated 6.5/10 based on 42 reviews.
• Guests can enjoy Private parking, along with 24-Hour Front Desk and Luggage Storage during the stay.
3. NunoHotel Köln City
• Rooms are available from S$ 114 per night, and the property has a 7.9/10 rating across 56 reviews.
• The hotel offers Private parking, 24-Hour Front Desk, and Luggage Storage for a comfortable stay.
The above hotel prices are based on Trip.com rates for December 14-December 20.
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Hotel star rating
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Breakfast includedCologne CathedralParking availableFree cancellationHotelVery Good 8+Within 1 kmCologne Central Station2 bedsPoolProperty Type
HotelServiced apartmentApartmentGuest houseVacation homeBed and breakfastBoatVillaHomestayHostelInnProperty facilities & services
Parking availablePoolCurrency exchangeSaunaSpaPets welcomeFree parkingGymElevatorLuggage storage24-hour front deskWi-Fi in public areasSmoking areaLaundry roomEV charging stationRestaurantWater parkGolf courseBarBarbecueConference roomWake-up callCar rentalsairport transfers221 Cologne hotels
Trip.com offers a curated selection of top accommodations in Cologne, featuring reviews, price insights, and key amenities, helping you find the perfect stay.
Recommended
Lowest price
Closest to downtown
Top reviewed
92
Hotels in Cologne
No. 4 of 4-Star Select Hotels in CologneFitness Room
Private parking
Car Charging Facilities
+9
"The room is amazing, the location is even better. Its iust 2 mins walk from the bus or metro. The receptionist is very welcome and is great that we are able to check in early as well. The room is filled with full facility and very cozy"
Great
91 reviews
9.0/10
1 night
From S$ 144
98
Hotels in Cologne
No. 5 of 4-Star Select Hotels in CologneSauna
Fitness Room
Private parking
+9
"The breakfast was delicious, and the staff were all friendly. The bathroom even had a bathtub, so I enjoyed a relaxing bath. The bed was comfortable, the view was beautiful, and I was completely satisfied. The hotel was also filled with Seo's works, which was truly stunning. If I stay in Cologne again, I'd definitely book here again."
Great
117 reviews
9.3/10
1 night
From S$ 117
99+
Hotel near Cologne City Center,Cologne
Luggage Storage
Wi-Fi in Public Areas
"I had a wonderful stay! The room was clean, modern, and comfortable, with everything I needed. The location is excellent — just a short walk from the train station, making it super convenient for travel. There are lots of food options nearby, from quick bites to great local restaurants."
Good
3 reviews
7.9/10
1 night
From S$ 76
54
Hotels in Cologne
Fitness Room
Public parking
24-Hour Front Desk
+4
"The apartment was clean, nice, and well-equipped. The location of the property is close to the shopping centre."
Very Good
120 reviews
8.1/10
1 night
From S$ 127
99+
Hotel near Cologne City Center,Cologne
No. 2 of 4-Star Select Hotels in CologneIndoor swimming pool
Hiking
Sauna
+12
"Overall a great hotel.room size was good.location was excellent.breakfast was probably one of the best we have experienced in Europe.
One downside was the disappointing so called fitness suite..im sorry to say a treadmill,a couple of exercise bikes & a multigym doesnt really add up to a suite..
Also the changing rooms need addressing as there was only 2 booths to get changed in..
Still 9/10 for the Martim Hotel Koln.."
Great
177 reviews
9.2/10
1 night
From S$ 199
99+
Hotel near Cologne City Center,Cologne
No. 7 of 4-Star Select Hotels in CologneSauna
Spa
Fitness Room
+8
"The hotel is in a great location, offers excellent service, and boasts spacious rooms, completely breaking the common misconception of cramped rooms in Europe. It's within walking distance of Cologne Cathedral, and there's a supermarket downstairs, making it incredibly convenient. For those driving, there's parking available, and the elevator leads directly to the hotel lobby. Highly recommended."
Great
67 reviews
9.3/10
1 night
From S$ 165
85
Hotels in Cologne
Indoor swimming pool
Sauna
Fitness Room
+5
"The pool has come very well in the years and the rooms in the neighborhood also.
The breakfast was very good."
Very Good
110 reviews
8.4/10
1 night
From S$ 128
78
Hotels in Cologne
Fitness Room
Parking
24-Hour Front Desk
+6
"Very nice hotel and clean hotel, bery comfortable bed and very friendly staff :)"
Very Good
54 reviews
8.3/10
1 night
From S$ 91
99+
Hotels in Cologne
No. 13 of 4-Star Select Hotels in CologneIndoor swimming pool
Sauna
Fitness Room
+8
"An ordinary economy hotel. I stayed here for one night. The location is excellent. It is very close to Cologne Cathedral. The underground parking lot is relatively large. The elevator can directly reach the hotel and the guest room. The room facilities are very ordinary. There is no bottled water. The bathroom door is difficult to close. The glass window is only more than 1 meter high above, and there is more than 1 meter below the wall, which makes the room very depressing.
When I checked in, I thought this hotel was so ordinary and I thought there must be few breakfast options. The next day, I went to the restaurant in the E building and got an unexpected reward. The breakfast was not bad. The croissants were very crispy, and there were ginger and lemons that I could cut myself to make ginger tea or lemon tea."
Great
43 reviews
9.2/10
1 night
From S$ 150
96
Hotels in Cologne
No. 17 of 4-Star Select Hotels in CologneSauna
Spa
Massage Room
+15
"The room is clean and spacious,
Facilities: comfortable and convenient
Sanitation: very clean
Environment: quiet, convenient transportation, convenient parking, there is a free parking space at night behind the hotel building, pay attention to the parking signs."
Very Good
135 reviews
8.7/10
1 night
From S$ 119
Popular Places to Stay in Cologne
Find hotels in Cologne near top attractions and popular districts
Landmarks
Cologne Cathedral
219 hotels
Cologne Central Station
176 hotels
Hohenzollern Bridge
221 hotels
Cologne Chocolate Museum
221 hotels
Great St. Martin Church
221 hotels
Old Street along Rhine
221 hotels
Find your unique stays in Cologne
Immerse yourself in the vibrant atmosphere of Cologne with our handpicked accommodation options
Premium Hotels in Cologne
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Discover our curated selection of premium hotels in Cologne for your next stay
No.
1
9.3/10
112 reviewsExcelsior Hotel Ernst am Dom
Hotel near Cologne City Center, Cologne
"Great location""Friendly host"
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No.
2
9.1/10
93 reviewsHyatt Regency Cologne
Hotel near Cologne
"Great location""Great rooms"
Select dates to view prices
No.
3
8.9/10
408 reviewsHilton Cologne
Hotel near Cologne City Center, Cologne
"Convenient location""Delicious breakfast"
Select dates to view prices
No.
4
9.1/10
254 reviewsCologne Marriott Hotel
Hotel near Cologne
"Convenient location""Easy to get around"
Select dates to view pricesTop picks for Cologne hotels
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Check out these top-booked hotels from the past 30 days!
No.1
8.1/10
105 reviewsa&o Köln Neumarkt
Hotel near Cologne 1.6% of visitors choose this area
"Great stay!""Great service"
Select dates to view pricesNo.2
7.5/10
197 reviewsTrip Inn Hotel Ariane
Hotel near Cologne 1.6% of visitors choose this area
"Good Location"
Select dates to view pricesNo.3
9.1/10
254 reviewsCologne Marriott Hotel
Hotel near Cologne
"Convenient location""Easy to get around"
Select dates to view pricesNo.4
8.9/10
408 reviewsHilton Cologne
Hotel near Cologne City Center, Cologne 90.6% of visitors choose this area
"Convenient location""Delicious breakfast"
Select dates to view pricesNo.5
7.1/10
143 reviewsHotel Leonet
Hotel near Cologne 1.6% of visitors choose this area
"Good Location"
Select dates to view pricesNo.6
7.7/10
56 reviewsa&o Köln Dom
Hotel near Cologne City Center, Cologne 90.6% of visitors choose this area
"Good Location"
Select dates to view pricesNo.7
7.4/10
143 reviewsCentro Hotel Arde Koln, Trademark Collection by Wyndham
Hotel near Cologne City Center, Cologne 90.6% of visitors choose this area
"Good Location"
Select dates to view pricesNo.8
9.2/10
165 reviewsMercure Hotel Severinshof Koeln City
Hotel near Cologne 1.6% of visitors choose this area
"Easy to get around""Delicious breakfast"
Select dates to view pricesNo.9
9.2/10
261 reviewsCourtyard by Marriott Cologne
Hotel near Cologne
"Convenient location""Easy to get around"
Select dates to view pricesNo.10
7.3/10
139 reviewsBoutique 003 Köln am Dom, Trademark Collection by Wyndham
Hotel near Cologne City Center, Cologne 90.6% of visitors choose this area
"Good Location"
Select dates to view pricesCologne hotels with breakfast
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Start your day with a tasty breakfast at one of our recommended hotels in Cologne
Hyatt Regency Cologne
Hotel near Cologne
Modern, 306 room hotel, located directly on river Rhine in Cologne-Deutz, offering a spectacular view of the famous Gothic Cathedral of Cologne and the old city. The hotel features Regency Club, 2 restaurants, 2 lounges and bars, a health club, indoor swimming pool and extensive meeting facilities. Many of the spacious guest rooms overlook the Rhine, Cathedral and the old city. Opened in May of 1988. The hotel has 6 floors.
9.1/10
Great93 reviewPrice per night from:S$ 278
Excelsior Hotel Ernst am Dom
Hotel near Cologne City Center, Cologne 90.6% of visitors choose this area
A stay at Excelsior Hotel Ernst am Dom places you in the heart of Cologne, just a 4-minute walk from Cologne Cathedral and within a 5-minute drive of LANXESS Arena. This family-friendly hotel is 16.1 mi (26 km) from Phantasialand and 0.1 mi (0.1 km) from Hohe Strasse.
Enjoy recreational amenities such as a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and shopping on site.
Grab a bite at Hanse Stube, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Cologne? This hotel has 4499 square feet (418 square meters) of space consisting of conference space and 6 meeting rooms. A train station pick-up service is provided at no charge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 133 individually decorated guestrooms, featuring tablet computers and free minibar items. Wired and wireless internet access is complimentary, and flat-screen televisions with satellite programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
9.3/10
Great112 reviewPrice per night from:S$ 421
Pullman Cologne
Hotel near Cologne City Center, Cologne 90.6% of visitors choose this area
This hotel proves that it is possible for a central location to be peaceful. Right in the city center of Cologne, the Pullman Cologne hotel is conveniently close to all of the attractions that make this city so famous, whether it is the cathedral, the River Rhine or the old town. When inside the hotel itself, you will feel the city energy transform into an atmosphere of relaxation. With its spaciousness and its elegant flair, the hotel creates a stylish space for creativity and exciting encounters.
9.4/10
Amazing106 reviewPrice per night from:S$ 185
Dorint An der Messe Köln
Hotel near Cologne
With a stay at Dorint An der Messe Köln in Cologne (Innenstadt), you'll be a 2-minute drive from LANXESS Arena and 5 minutes from Cologne Cathedral. This hotel is 17.6 mi (28.4 km) from Phantasialand and 0.6 mi (1 km) from Cologne Trade Fair Grounds.
Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a ballroom.
Enjoy German cuisine at Duex, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cologne? This hotel has 6028 square feet (560 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Stay in one of 313 guestrooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
8.7/10
Very Good45 reviewPrice per night from:S$ 142
NH Koeln Altstadt
Hotel near Cologne 1.6% of visitors choose this area
Bordering the Rhine River, Lindt Chocolate Museum and Cologne’s city center, the NH Köln Altstadt hotel, formerly known as NH Köln City, is a feast for all of the business or leisure traveler’s senses. Located in the heart of the energetic Rheinauhafen business district, the hotel’s prime location allows visitors to walk all over the Old Town to top local sites including Cologne Cathedral, Kölner Philharmonie, the Roman-German Museum and Köln Messe exhibition center. A short walk to several tram centers including Severinstrasse, Ubierring and Köln Heumarkt stations link travelers to the greater Cologne area. Built in 2002, the NH Köln Altstadt has 204 spacious, plush, modern rooms, many with views of the Rhine or Cologne Cathedral. Guests can seek additional refreshment in the ample spa facility, which includes a sauna, steam bath and relaxation room. For dining options, enjoy the breakfast buffet . Guests can converse and unwind on one of our two terraces: an intimate courtyard or another adjacent to the stylish Unico Bar. The hotel also offers eight meeting spaces and can host events for up to 220 people or 180 wedding reception guests.
8.9/10
Very Good268 reviewPrice per night from:S$ 143
Mondial am Dom Hotel Cologne - MGallery Collection
Hotel near Cologne City Center, Cologne 90.6% of visitors choose this area
Our modern rooms and Junior Suites offer the highest level of comfort – perfect for city breaks and business trips.
Enjoy stunning views of the cathedral from our terrace, unwind in the sauna and fitness area, or explore Cologne’s traditional breweries and cultural highlights just around the corner.The Koelnmesse exhibition center is easily reachable – about 15 minutes by car or a 25-minute walk.
Your stylish retreat in the heart of Cologne.
9.6/10
Amazing84 reviewPrice per night from:S$ 187
Urban Loft Cologne
Hotel near Cologne
A stay at URBAN LOFT Cologne places you in the heart of Cologne, within a 5-minute drive of Musical Dome and Neumarkt. This hotel is 1.4 mi (2.2 km) from Chocolate Museum and 2.1 mi (3.4 km) from University of Cologne.
Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with international cuisine at EAT & DRINK, a theme restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, or dine alfresco. Dining is also available at the coffee shop/cafe. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 213 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
9.1/10
Great80 reviewPrice per night from:S$ 137
Hotel Lyskirchen Köln
Hotel near Cologne 1.6% of visitors choose this area
With a stay at Hotel Lyskirchen, you'll be centrally located in Cologne, within a 10-minute walk of Wallraf-Richartz Museum and Old Market. This eco-certified hotel is 0.9 mi (1.5 km) from City Hall and 1 mi (1.6 km) from Cologne Cathedral.
Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Self parking (subject to charges) is available onsite.
Stay in one of 105 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
8.6/10
Very Good48 reviewPrice per night from:S$ 125
Leonardo Royal Hotel Cologne Bonn Airport
Hotel near Cologne
With a stay at Leonardo Royal Hotel Cologne Bonn Airport in Cologne (Porz), you'll be within a 15-minute drive of Cologne Cathedral and LANXESS Arena. This hotel is 20.4 mi (32.9 km) from Phantasialand and 1.7 mi (2.7 km) from Theater am Dom.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a banquet hall.
At Leonardo Royal Hotel Cologne Bonn Airport, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. This hotel has 6 meeting rooms available for events. A roundtrip airport shuttle is complimentary (available 24 hours).
Make yourself at home in one of the 250 air-conditioned rooms featuring minibars and flat-screen televisions. Satellite television is provided for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
9.5/10
Amazing130 reviewPrice per night from:S$ 133
Adina Apartment Hotel Cologne
Hotel near Cologne
With a stay at Adina Apartment Hotel Cologne in Cologne (Innenstadt), you'll be a 3-minute walk from Cologne Trade Fair Grounds and 9 minutes by foot from LANXESS Arena. This hotel is 2.2 mi (3.5 km) from Cologne Cathedral and 17.4 mi (28 km) from Phantasialand.
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access and concierge services.
Enjoy a satisfying meal at Other Side Bar'n'Kitchen serving guests of Adina Apartment Hotel Cologne. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 171 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 49-inch LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as laptop-compatible safes and desks.
9.0/10
Great68 reviewPrice per night from:S$ 170
Latest reviews for Cologne hotels
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Find highly-rated hotels with real reviews and ratings to find the perfect stay!
9.4/10
Amazing
Jjoo youn jungMy children wanted to have chocolate on Easter morning.My kids really wanted it, so I asked a male room cleaner for an Easter rabit chocolate, but I don't know the name. After wait a few minutes and then he got me one. he was so kind and thankful, but I couldn't tip him because i didn't have the cash. Please pass this massage on to him. Thank you very much.
NH Collection Köln Mediapark
Hotel near Cologne 1.6% of visitors choose this area
Price per night fromS$ 148
9.2/10
Great
GGemmaB1994Lovely and clean hotel!
Very quiet considering the location, once the windows were shut you couldn't hear a thing. Staff are lovely and you can keep your baggage there on check out day for free!
CityClass Hotel Alter Markt
Hotel near Cologne City Center, Cologne 90.6% of visitors choose this area
Price per night fromS$ 147
9.0/10
Great
TTeresa Benedictclose to train station. however I did have a bit of difficulty finding a path to the hotel from the station. Google maps was showing me different directions - the problem is that the station is parallel to the dom and to get to the road level, you have to do down and not up the stairs to the dom. I did not use the facilities or the food. I did appreciate that they had water in the room and fruits at the reception area. They also had left luggage at no charge.
CityClass Hotel am Dom
Hotel near Cologne City Center, Cologne 90.6% of visitors choose this area
Price per night fromS$ 147
8.7/10
Very Good
GGuest UserLocation and upkeep of the room are fantastic. Certainly a great choice if commuting in and out Cologne by train. However the customer service at the reception was horrible. He was unwelcoming and unhelpful. We arrived exactly at 3pm for check-in and were told the room is not available and needed to wait 30min, then we saw a small waiting group forming and when the other guests asked the other check-in receptionist, he said it's ok to check-in. Normally when the room isn't available, you would still process the check-in first but the first officer just brushed us off. Then we asked if there is a toilet and were told it's on 2nd floor but when my mom went up it's locked. So they made my old folks wait and not able to go toilet. Overall reception experience was just unfriendly and unhelpful but we were only staying a night so it's still a good choice for us for the convenience.
Kommerzhotel Köln
Hotel near Cologne City Center, Cologne 90.6% of visitors choose this area
Price per night fromS$ 109
8.6/10
Very Good
AAnonymous UserBoth the location and the design of the hotel building itself are top-notch!
The breakfast buffet is also great. Quality control needs to be carefully managed every day😔Sometimes it’s good and sometimes it’s average
Finally, regarding the facilities of the hotel, generally speaking, they are in line with the average level for this price range, but they still look a little bit old 😂
8.4/10
Very Good
GGuest UserLovely hotel - nearby tram, great choice of good quality food at breakfast, small pool and sauna. Highly recommend.
8.2/10
Very Good
GGuest UserGreat location. Clean and tidy room- worth the price.
However, had the most astonishing experience in my life with a male receptionist called Sahsa Grass.
Room check in time 15:00. I arrive around 14:20 (I'm yet to have a say in the DB schedule). The front door was closed. Ring the bell. A man opens the door and looks at me like ”wth do you want?”. No hello, no welcome and no smile.
Me: *smile brightly to compensate for his unenthusiastic welcome* Hi, I have a booking here.
Sasha: There are no bookings till 3.
Me: I know. That's fine. I can just wait in the waiting area. *smile*
Sasha: This is not a waiting place, THIS IS A HOTEL.
Me: Hotels have waiting areas (lobbies). *pointing at the lobby* what is that for then?
Sasha: it's for guests.
Me: what am I then?
Sasha: you're only a guest from 3pm.
* I was dumbfounded at this point. Is he actually being serious right now*
Sasha: I'm alone here, I have to go up and down. I can't let you wait inside.
Me: *dump my luggage on the landing infront of the door* I'll stay here then. *NB temperature outside over 35°C*
*Sasha shrugs and closes the door*
Around 5- 10 minutes later I ring the bell again and ask for a refund. There was absolutely no way I could stay in a place where I was treated this poorly.
Sasha: it's not possible. You are free to go anywhere, no one's stopping you. But no refund since it is your decision to leave.
Me: the only reason I'm leaving is because I'm not happy with your customer service!
*Sasha repeats some of the things he said previously. And raises his voice. I raise mine above his.*
Me: You don't get to speak to me that way. No one does.
*pull out my phone to record this incident. Tries to shut the door on my face. I keep my foot. He still pushes it against me- thus, officially physically assaulting.
A few minutes later another guest enters the hotel. I tell him what had just happened. He is shocked. Asks me to come in and speaks to Sasha on my behalf. Sasha repeats the same. The guest lets me wait in his room- note, I was parched and visibly drenched in sweat in the heat.
The next receptionist Jasmine takes over shortly afterwards calls in to inform my room is ready at around 2:45. She was profusely apologetic for her colleague's behaviour and escalates to the owner. NOTE: SASHA WAS ACTING LIKE THE OWNER but the owner is a lovely gentleman of Chinese ethnic origins. He comes down the following morning and profusely apologises for my experience. Offers a full refund, free breakfast and a bag of brownies. I only accepted the latter as not to hurt his feelings and tell him it's my dignity that was injured (these things can't compensate for that). He says Sasha has previous experience as a receptionist and he's surprised by his behaviour. If this were to recur he would be sacked. But now looking at previou reviews looks like I'm not the first.
Don't let this put you off though. I would have given a 5 out of 5 (exceeded my expectations for the price) if not for Sasha Grass (photo attached).
Leaving this note as no guest deserves a holiday ruined and no employer deserves a business ruined because of a sorry excuse of a man like this.
7.8/10
Good
GGuest UserThe reception and service were fine. I could tell they spent a lot of time designing a very nice reception and welcome area and I am sure the restaurant is very good. However, I was a bit disappointed with the overall design of the room and the size especially for the price I paid. You go from a “boutique exterior” to an average to okay hotel room. The shower was close to matching the front end of the hotel but the bedroom space, window, noise, TV as well as light design were pretty avg. I had an okay stay but wasn’t that comfortable.
I am grateful to have been put next to the elevator since I was leaving in the middle the night for the airport but I wished the room offered more for the price requested per night I am sorry to say.
7.5/10
AAnonymous UserCheck in was easy, its a nice hotel right in the town and a walking distantie from the train station. The service was good but did not expect the wellness centrum to be alocated at a different building but still was nice to have use the faciliteiten.
Hotel am Augustinerplatz
Hotel near Cologne City Center, Cologne 90.6% of visitors choose this area
Price per night fromS$ 159
7.1/10
Xxixi/ccI was a little worried about this hotel after reading the reviews at first, but I put up with it because it's relatively cheap for a single room. The location is OK, one bus stop to the cathedral, and it's easier to find on the roadside. Of course, it's a bit noisy when sleeping near the roadside, and the soundproofing is average (you can hear noises in the corridor). The bed is still a little unclean, the mattress is very soft, and the service of the front desk girl is good when I check in. There is no water boiler in the room, so you have to buy mineral water to drink. The hotel breakfast is also OK, buffet style, relatively rich, and I think it's worth the price
FAQs about Cologne hotels
What are the best hotels in Cologne?
Cologne has some of the best hotels to satisfy your needs. Whether you're looking for a business stay or a vacation hotel, a&o Köln Neumarkt (from S$ 24), Steigenberger Hotel Köln (from S$ 131) and Trip Inn Hotel Ariane (from S$ 89) are best choices for your stay.
What are the top hotels in Cologne near Cologne Cathedral?
Some of the top hotels in Cologne near Cologne Cathedral include Boutique 003 Köln am Dom, Trademark Collection by Wyndham (from S$ 71), a&o Köln Dom (from S$ 75) and Hilton Cologne (from S$ 187), all offering easy access to Cologne Cathedral, making them ideal for visitors looking to explore the area.
What is the average price of a hotel in Cologne for this weekend?
According to the latest 12-month data from Trip.com, the average price for a 3-star hotel in Cologne this weekend is S$ 260 per night. For a 4-star hotel, the average cost is S$ 320 per night. If you're looking for a luxury experience, 5-star hotels in Cologne this weekend typically cost S$ 792 per night.
How much do hotels in Cologne cost per day during weekdays?
Based on the latest 12-month data from Trip.com, the average price for a 3-star hotel in Cologne during weekdays is S$ 236 per night. For a 4-star hotel, you can expect to pay around S$ 302 per night. If you're seeking a luxury stay, 5-star hotels in Cologne generally cost S$ 782 per night on weekdays.
What are the best hotels with a spa in Cologne?
Planning a relaxing getaway? A spa experience can be the perfect addition to your trip. Dorint Hotel am Heumarkt Köln (from S$ 141), Hilton Cologne (from S$ 187) and Mercure Hotel Severinshof Koeln City (from S$ 110) provide highly rated spa services for ultimate relaxation.
Which hotels in Cologne have pools?
Maritim Hotel Köln (from S$ 139), Dorint An der Messe Köln (from S$ 140) and Hotel Lyskirchen Köln (from S$ 107) are popular hotels with swimming pools. Stay at any of these hotels to enjoy a swimming pool!
What are the best places to stay in Cologne?
Some of the best places to stay in Cologne are near popular attractions like Cologne Cathedral and Hohenzollern Bridge, offering easy access to key sights and amenities.
What hotels in Cologne offer an especially good breakfast?
Cologne Marriott Hotel (from S$ 235), Hilton Cologne (from S$ 187) and Hyatt Regency Cologne (from S$ 261) offer an especially good breakfast to start your day. Begin your day with a tasty and satisfying breakfast!
What are the best luxury hotels in Cologne?
Cologne has many popuplar luxury hotels with different styles, top amenities and unique experiences. Cologne Marriott Hotel (from S$ 235), Hilton Cologne (from S$ 187) and Hyatt Regency Cologne (from S$ 261) are highly recommended luxury hotels for exceptional stay.
What are the best pet-friendly hotels in Cologne?
B&B HOTEL Köln-City (from S$ 72), B&B HOTEL Köln-West (from S$ 90) and Buchholz Downtown Hotel (from S$ 136) are the best pet-friendly hotels that welcomes your furry friends. Enjoy your stay with your pets by your side!
How to get good deals on hotels in Cologne?
Trip.com provides various promotions, discounts and special offers all year round. You can check the promotions page for the latest promotions on Trip.com.
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