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NH Koeln Altstadt
4.5/597 Reviews

NH Koeln Altstadt

Cologne|0.19km from Cologne Chocolate Museum
There was no air conditioning (AC) even though the hotel advertised as having it. Their excuses was that it was too cool at night to operate the AC for the hotel even though it was actually very warm outside. Translation: the entire hotel is either on heat or AC, they are too frugal to allow use of the advertised AC, or their system is outdated and does not actually work properly. Very hot and stuff room. The odd thing was is that the hotel lobby seemed to have AC. The hallways and room were uncomfortably hot. Upon checking in there was only a little bit of toilet paper was left on the roll. Fortunately there was an extra roll provided. Only a few sheets of Kleenex were in the box. Also, the hand soap dispenser was nearly empty. It seems not much care is given to the rooms between guests. On our last day the housekeeper knocks on the door early in the morning even tough the “do not disturb” sign was hung on the door. It was a basic room with furnishings that included a desk, a small round table, 2 small nightstands, a desk chair, and one sitting chair. There was no usable refrigerator, just a mini bar. The was only one suitcase rack situated in the closet. We had to use the sitting chair for our other suitcase. The beds were not too comfortable. Also the pillow case did not completely cover the pillow, so your head might rest upon the exposed portion of the pillow where the lasts hundreds of guest placed their heads. Bathroom was OK but a bit smelly. The shower had low water pressure. Some water will leak out under the shower door to the floor. Stepping over the high tub with a slippery shower floor is a bit precarious. Internet speed was 3.81 Mbps in both upload and download, with 8 ms latency. The location is near the chocolate museum and a good pizza and pasta restaurant is nearby. The cathedral is less than a mile away. At almost 400 euros a night, it was very expensive for a poor experience. Perhaps HN stands for “Not Happy.”
Dorint Hotel am Heumarkt Koeln
4.4/5107 Reviews

Dorint Hotel am Heumarkt Koeln

Cologne City Center Cologne|0.61km from Cologne Chocolate Museum
Sadly this is NOT a 5 star hotel and I don’t even know how they got that rating. They may have been at one point but unfortunately my experience there was not of a 5 star hotel. The staff was very friendly however the hotel itself was very underwhelming. Upon arrival there was a paper stuck on the elevator saying there will be no water after midnight for the next 3 days . We then got a room on the 6th floor which had a nice view of the street, however at 8am in the morning we were woken up by drilling sounds from a floor above us and when we complained to the staff they said there was nothing they could do about it, we then finally got moved to the second floor, but the furniture in that room was so old rusty and outdated in my opinion. My boyfriend wanted to go take a nice swim in the pool that is advertised on their website only to realize that using it is an extra charge as the pool does not belong to the hotel. The pillows we had were also very bad, usually you get a set of about 2-3 pillows in 5 star hotels but we only got 1 flat pillow each which was very uncomfortable to sleep on. Sadly the only good thing about this hotel is that it’s very close to everything, about 5 minutes to the main station and the supermarket is right across the street as are most restaurants. The Rhein river is also quite close. I believe the hotel has a lot of improvement to do but it seems they are not even considering improvement any time soon. After the not so great experience we had we thought maybe they might offer some sort of compensation but nothing was offered. Once again this is really not a 5 star hotel so don’t be fooled.
Hotel Mondial am Dom Cologne - MGallery
4.2/590 Reviews

Hotel Mondial am Dom Cologne - MGallery

Cologne City Center Cologne|0.96km from Cologne Chocolate Museum
Definitely one of the best hotels I've ever stayed in and the best hotel from Accor Hotels. I had accidentally booked the wrong dates for my stay. As soon as I realised it, I contacted the hotel. The staff helped me to change my reservation dates. While on my trip, due to the strikes in France and problems with the train connections I had to postpone my meeting online. I sent an email to request to check in early since I will be having my meeting at 1 p.m. Ms Wulff made the necessary arrangements prior to my arrival. On my arrival I was able to check in early and able to proceed with my online meeting. Without her help I would not be able to conduct my meeting. On the next day, I had another online meeting. Her colleague made the necessary arrangements so that the housekeeping team could get the room cleaned before lunch and my next online appointment. Till date I have stayed in a number of hotels from the Accor Hotels group. In comparison to M Gallery am Konzerthaus in Wien, Hotel Mondial am Dom in Cologne exceeds my expectations. Professionalism The staff at the reception were not only friendly and good at what they are doing, they are also willing to help and went an extra mile to make things possible. I would not have been able to get my work done if they did not help me. Even when checking out, the staff was professional and showed interest to assist customers whenever they dan. Splendid Location Situation a few minutes walk from the train station and the main city area, is this hotel definite one of the most strategic location in Cologne. View of the Cathedral I managed to get a glimpse of the cathedral from my room. Dinner I had dinner at the hotel restaurant. It was not only affordable, the service was impeccable. The waiter even suggested where I could sit so that I can get the best view of the area. Awesome! I would like to thank the remarkable staff for making my stay in Köln memorable und unforgettable. I would definitely be staying in this hotel again when I visit Cologne. In German (Deutsch) Das Hotel Mondial in Köln ist mein Favorit und ist mit Sicherheit das Hotel von der Accor Hotel Gruppe. Ich habe bei der Buchung das falsche Datum eingegeben und musste meine Buchung ändern. Die Mitarbeiterin. hat mir geholfen meine Buchung zu ändern. Wegen Streiks und Probleme mit Deutsch Bahn musste ich meine Termine verschieben. Ich habe das Hotel gefragt ob ich früher einchecken kann um mein Termin online wahr zu nehmen. Frau Wullf hat alles für mich arrangiert damit ich meinen Termin online fortsetzen kann. Am nächsten Tag habe ich auch einen Termin online. Der Kollege von Frau Wulff hat mit dem Housekeeping-Team koordiniert damit das Zimmer von 13 Uhr fertig gereinigt ist. Dadurch könnte ich meinen Termin um 14 Uhr wahrnehmen. In diesem Hotel sind die Mitarbeiter:innen nicht nur freundlich sondern auch hilfsbereit. Diese Motivation ist leider eine Seltenheit auch bei den Luxus-Marken von Accor. Wenn ich mit M Gallery am Ko

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Reviews for Cologne Hotels

Searching for hotels near Cologne Chocolate Museum? Compare room rates and reviews to find your ideal stay.
Altstadthotel Hayk am Rhein
3.7/53 Reviews
Cologne City Center
We were at five in the apartment AM1, which is really top. I would like to begin with the positive, namely that the apartment is ideally located directly in the old town of Heu market with a metro station in front of the door, and is also sufficiently spacious for five people. Now to criticism: the staff appeared not to have finished with the cleaning, the key was given to us by a cleaning force and we entered a apartment with a still running washing machine and a sticky floor in the upper floor. In the course of the evening it was cold in the apartment, we had to find that the heating was defect and even warm water was not available. Telephone had several times nobody to reach until I went to the hotel just ten. There was closed at both doors, there was no doorbell, I knocked on the windows. Contact with the staff is no longer possible after nine! The next morning at eight, I returned to the hotel, where the young receptionist apologised hundred times. She had already read our email with the problem description - but there was no reaction. She promised that in an hour someone would come for heating. After two hours we called to ask ourselves, as no one had yet appeared. She said that no one could come, it was a ”problem of the city” we can do the hotel - but only at 12:00! After I pressed, she promised to call the boss. Suddenly they could send a craftsman, so the first statement was apparently lied. They didn't want to take care of it, but at once it went, and in 30 minutes the craftsman was there. Unfortunately, too late for us, we had to leave a short time. After all, the guests will be able to shower after us. The ”chef” was only on the afternoon, so I came back to present my complaint to him. He kept the finger of the mouth and made ”pszt”, what I felt very respectless. In general, he seemed little interested in what I had to press, shed next to his calendar and talked to other guests. I was angry, so I had never been treated in a ”hotel”! We asked us for a part of our money. The receptionist was ready to give us 10% of the price of ”thirty euros”. I advocated that we had paid 400 euros (a ridiculous price) for the night, 10 percent are 40 euros. He agreed, but made the condition that we should give him in writing and confirm with our ID number that we are not writing bad reviews. This person was unhellable, disinterested and respectless. We didn't enter the deal. I am very disappointed and angry. In the sense of the guests I hope that something changes in the future with regard to service. By the location the hotel would have been
Art Otel Cologne, by Park Plaza
4.1/552 Reviews
Similar to the domestic five-star hotel, the service staff is very warm, we have 3 breakfasts, extremely rich and delicious, the room decoration is very simple and bright, the facilities are good. 3 people live, good value for money, the sofa bed can be taken out into a big bed, very comfortable.
Dorint Hotel am Heumarkt Koeln
4.4/5107 Reviews
Cologne City Center
Sadly this is NOT a 5 star hotel and I don’t even know how they got that rating. They may have been at one point but unfortunately my experience there was not of a 5 star hotel. The staff was very friendly however the hotel itself was very underwhelming. Upon arrival there was a paper stuck on the elevator saying there will be no water after midnight for the next 3 days . We then got a room on the 6th floor which had a nice view of the street, however at 8am in the morning we were woken up by drilling sounds from a floor above us and when we complained to the staff they said there was nothing they could do about it, we then finally got moved to the second floor, but the furniture in that room was so old rusty and outdated in my opinion. My boyfriend wanted to go take a nice swim in the pool that is advertised on their website only to realize that using it is an extra charge as the pool does not belong to the hotel. The pillows we had were also very bad, usually you get a set of about 2-3 pillows in 5 star hotels but we only got 1 flat pillow each which was very uncomfortable to sleep on. Sadly the only good thing about this hotel is that it’s very close to everything, about 5 minutes to the main station and the supermarket is right across the street as are most restaurants. The Rhein river is also quite close. I believe the hotel has a lot of improvement to do but it seems they are not even considering improvement any time soon. After the not so great experience we had we thought maybe they might offer some sort of compensation but nothing was offered. Once again this is really not a 5 star hotel so don’t be fooled.
Premier Inn Koln City Sud
4.6/511 Reviews
It was a very clean hotel. Our room beds are shiny. Workers like the Gulery helper. Location is less far from the centre but 10 minutes by walking. We haven't already walked everywhere. I recommend.
Aparthotel Adagio Koeln City
4.2/561 Reviews
My wife and I stayed in this aparthotel at the end of July 2023. It was well situated within the city and was less than 15 minutes walk into the city centre and the Cathedral. The staff were friendly and had left a drink in my room as it was my birthday, but for some reason the staff member thought I was 6 years old! Odd seeing as I booked with a credit card. I had written to the hotel prior to let them know it was my birthday as well. The apartment was definitely big enough for both of us, with a small hob, microwave and fridge, though we didn’t cook anything, it was nice to have the extra room to relax. There is underground parking at the apartments, which is €20 a day. For the convenience it was worth paying even if it is a little expensive. It rained most of the time we were there, but there is still plenty to do. The Cathedral is free, which is always good and the Hohenzollern Brücke which is full of locks is great to walk over the Rhein. Cologne is a lovely city for a couple of days
NH Koeln Altstadt
4.5/597 Reviews
There was no air conditioning (AC) even though the hotel advertised as having it. Their excuses was that it was too cool at night to operate the AC for the hotel even though it was actually very warm outside. Translation: the entire hotel is either on heat or AC, they are too frugal to allow use of the advertised AC, or their system is outdated and does not actually work properly. Very hot and stuff room. The odd thing was is that the hotel lobby seemed to have AC. The hallways and room were uncomfortably hot. Upon checking in there was only a little bit of toilet paper was left on the roll. Fortunately there was an extra roll provided. Only a few sheets of Kleenex were in the box. Also, the hand soap dispenser was nearly empty. It seems not much care is given to the rooms between guests. On our last day the housekeeper knocks on the door early in the morning even tough the “do not disturb” sign was hung on the door. It was a basic room with furnishings that included a desk, a small round table, 2 small nightstands, a desk chair, and one sitting chair. There was no usable refrigerator, just a mini bar. The was only one suitcase rack situated in the closet. We had to use the sitting chair for our other suitcase. The beds were not too comfortable. Also the pillow case did not completely cover the pillow, so your head might rest upon the exposed portion of the pillow where the lasts hundreds of guest placed their heads. Bathroom was OK but a bit smelly. The shower had low water pressure. Some water will leak out under the shower door to the floor. Stepping over the high tub with a slippery shower floor is a bit precarious. Internet speed was 3.81 Mbps in both upload and download, with 8 ms latency. The location is near the chocolate museum and a good pizza and pasta restaurant is nearby. The cathedral is less than a mile away. At almost 400 euros a night, it was very expensive for a poor experience. Perhaps HN stands for “Not Happy.”

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More about Cologne

Book your hotel on Trip.com for an amazing travel experience. Looking for hotels in Cologne? Trip.com is a great place to start. Cologne is a city with tons of tourist attractions. You'll never want to leave! You can stay 3-5 days at hotels in Cologne without running out of things to do.

Cologne Bonn Airport is the primary airport in Cologne. Besides flying, taking a train to Deutz-Messe Station is one of the other major methods of transportation.

You don't have to worry about accommodations when traveling to Cologne. Here, there are more than 304 hotels for you to choose from. The local average price is 132 SGD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 6 five-star hotels in Cologne at an average price of 233 SGD per night. There are 62 four-star hotels in Cologne at an average price of 156 SGD per night. There are 103 three-star hotels in Cologne at an average price of 125 SGD per night. There are 23 two-star hotels in Cologne at an average price of 93 SGD per night. As a popular tourist city, Cologne has many renowned chain hotels. Novotel is the most popular brand among tourists. Those who favor Novotel can choose a hotel under its name. Hyatt Regency Cologne in Cologne is a favorite among Trip.com users. Centro Hotel Ayun Deluxe is also one of the most frequently chosen hotels.

There are quite a few famous attractions in downtown Cologne, such as Gross St Martin, Cologne City Hall, Old Street along Rhine. For short trips in Cologne, Brühl are all good options. You can also visit top-rated attractions like Koeln Triangle, Eigelstein Torburg, Cologne Cathedral. Commercial areas like Rolex Deutschland, Hohe Strabe are ideal places to buy souvenirs.

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