Urban Loft Cologne

Location is about 10 mins walk away from the station (there an uphill but it is okay) the staffs are friendly and the room was good but the sheets and towels had stains on them. They also do not have a boiler sadly. View from hotel was good.

This hotel is very close to the train station and easy to find. The staff was very friendly and there is an option for breakfast. There is a lobby where you can have some still and sparkling water for free, I found it very convenient.

Friendly staff, great hanging out and working area on ground floor and very clean room.

It was a very modern and clean stay. The room was nice and soundproof when the windows were closed. The bed was not the most comfortable bed for a hotel and a little noisy as if there was a plastic wrapping. So every time there was movement it would wake the other person up. But overall would recommend giving it a try! We are light sleepers and it might have been just the mattress in our room.

Great time at urban loft! The vibes are perfect for friends and young couples! (: there even have a free 24/7 drink machine! hot chocolate or coffee! (:

Very small hotel room. Close to Koln hbf we walked to the hotel from the station. Very near supermarkets and nearby got a decent Chinese restaurant. Very near to many eateries with different types of cuisines

Close to train station and cathedral, room a bit small.

Unfortunately this is going to be a negative review of what was actually a very nice trip to koln and it is solely down to the management of the Urban Loft. I have been charged twice for our stay 20th - 22nd of December and have been holding out from writing a review hoping that the issue could be resolved. After pre-paying £228 for a 2 night stay in September 2021 through trip.com I was greeted at the reception desk at Urban loft with a "security deposit" of £228.87 / €266 to pay with the assurance that this will be refunded upon check out. After numerous emails back and forth with Urban Loft management they finally acknowledged that I had been charged twice and could not explain what had happened. 14 days ago management said I should expect a refund into my account in the coming days and that I should keep in contact so as to let them know when the refund was received - this refund never came and now management are ignoring my emails and not returning my calls. Urban Loft have acknowledged that I was charged twice, my bank statements prove it and they are now holding onto my money with blissful ignorance. Now that I am back in the UK is it exceptionally hard to do anything else other than warn other travelers of what I have experience. If at the reception desk you are asked to pay a security deposit then do not!!