4-Star Hotels in Cologne

My children wanted to have chocolate on Easter morning.My kids really wanted it, so I asked a male room cleaner for an Easter rabit chocolate, but I don't know the name. After wait a few minutes and then he got me one. he was so kind and thankful, but I couldn't tip him because i didn't have the cash. Please pass this massage on to him. Thank you very much.

Despite being difficult to phone call the airport transfer, room service only can be paid in cash and a little incident with fire alarm in the middle of the night I had a lovely stay. All staff are very kind and helpful.

Out of the many hotels I've stayed at during my ten-plus days in Europe, this was the first one where staff proactively offered to help with my luggage. The service was excellent, and the gentleman at the front desk spoke a bit of Chinese, which made communication much easier. The hotel's location is super convenient, right next to the church.

I didn't take photos of the Superior room, but it's definitely more spacious than the standard room. The bathroom didn't have a bathtub, which I actually prefer. The hotel is very close to the Chocolate Museum and right by the Rhine River. In the mornings, lots of people are out walking and exercising, so the environment is quite pleasant.

The location of the Adina Hotel is very good. It is close to the train station, very convenient, and at the same time surprisingly quiet, which I really appreciated. What I liked most is that the room is well equipped for a longer stay. Having a full-sized fridge, a washing machine, and basic cooking facilities makes a big difference and adds a lot of comfort. The gym is perfectly fine, and there is also a swimming pool, which is a nice bonus. Overall, I was quite happy staying here for an extended period. There are a few downsides though. Housekeeping is supposed to happen every three days, but in reality it is quite irregular and unpredictable. Sometimes it does not happen at all unless you actively ask for it, which is a bit annoying. There is an app to request services, but unfortunately it did not work properly during my stay. Breakfast is okay but very basic and repetitive. The selection was exactly the same every day over two weeks, which gets boring quickly. In general, it is a good hotel for a longer stay, especially if you value space and self-service facilities, but there is room for improvement in housekeeping consistency and breakfast variety.

Don’t stay here in summer it’s absolute hell. It doesn’t have any working air con regardless of what they say and the room is 28-30c at night! The hotel owners need to spend a few million euros overhauling the entire system and it’s obvious they won’t ever do that Sadly because of this the front desk staff bare the brunt of complaints therefore creating a toxic work environment the room itself is nice but sadly would never book again during summer months

Stayed for 2 nights while in Cologne, check in was very pleasant and staff were friendly and helpful. Room was clean and big enough , shower room was also very clean. It took me around 15 mins to walk from the station to the hotel which was all on the same level. Great location only 200yds from river and 5-10min walk to bars and restaurants. Would definitely recommend and stay here again.

Struggled to get through to the hotel as the phone number on the app used to make booking was in correct. The hotel is easy to find and transport links from the airport I give a 10/10 plus connection to the city was super easy. Upon arrival, the service desk staff were pleasant and apologised. Finally checked in and the room was clean and well done. However, my room was facing the major road and extremely noisy during the entire stay as the road is a busy one.  Ordered a late dinner and disappointed with my under done beef patty, the bun it came with required an electric knife to get through. I did complain and an apology was given.  Now, the hotel room doors bang whenever they’re being closed and made my stay unbearable. Something definitely needs to be done as I was put off!! Before retiring to bed, I hung the notice to not be disturbed..alas! the following morning after breakfast I just wanted to have a quiet time but I was rudely interrupted, disturbed coupled with the loud doors as the cleaners went about their inspections 2 x in a space of 10 minutes.  I would have loved to stay here on future visits but it’s a NO!!  The breakfast was lovely, sauna and swimming pool facilities too. I did not use the gym. Otherwise it’s in a good safe location.

The hotel reception staff is good, the room is air-conditioned, there is a large supermarket downstairs is very convenient, the hotel is conveniently located in the commercial street, 10 minutes walk from the train station and the cathedral.

I could forgive ten points for service. I would have chosen the hotel with the thermal to celebrate my birthday with my family there. We arrived too early but we were allowed to check in yet. We were very premature and friendly serviced in the restaurant and when they found my birthday is coming or even decorate a table extra. All in all was the food also very good the thermal was sensational. We had a wonderful time and thank you very much.