RReaichenMy stay didn't start well, but thankfully, it ended on a high note. I chose this hotel for an early rest after a late-night flight, and to avoid any odd rooms, I didn't even book the cheapest room type. However, the room I was assigned, supposedly an upgrade to a Deluxe Room, turned out to be a weirdly shaped corner room (I believe all room 15s in Building 2 have this layout). From the sofa, you couldn't see the TV, and from the bed, you couldn't face it either. The curtains hid an angled, curved glass window, making the actual living area very cramped – I had to squeeze sideways to get from the foot of the bed to the sofa! I called to request a room change, and the AI transfer said it was the front desk. They told me to wait on the line, and then for 10 minutes, there was no one speaking or responding on the other end, nor did they hang up. I ended up having to drag my luggage downstairs to the front desk to change rooms, which took almost an hour in total – definitely not a mood booster. The front desk suddenly got busy with more guests checking in, but the gentleman at the desk patiently served everyone and politely helped me switch rooms. He explained that he wasn't the one who answered my call (I still don't know where my call went or who answered it). The new room was a standard, square layout, with a view of the airport operations area where I could see planes taking off and landing, but without significant noise. As a new hotel, the wardrobe had an odor eliminator. The TV playback often paused (likely a network issue, screen mirroring didn't have this problem). All the staff I encountered were very polite, which I appreciate. The airport shuttle was convenient, and the hotel is genuinely close to the airport – only about a 10-minute walk if you don't mind the sun. Objectively speaking, and not considering the price or the 'room type lottery,' this hotel should be the best option for an overnight layover at Lanzhou Airport right now.
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