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Posted on Aug 5, 2026|Premium Queen Room
Anonymous UserAs one of the top hot spring hotels in the country, the check-in experience was truly impressive. The guest rooms come with private hot springs, and it was my first time experiencing hot spring water that circulates all day. From 7 PM to midnight every evening, the hot springs continuously and automatically circulate, allowing guests to enjoy a soak even after returning from the 'Song of Everlasting Sorrow' performance. This washes away travel fatigue, making for an excellent experience. The next day, guests can visit the Baoji Pool outdoor public hot springs, which offer a secluded outdoor environment with low traffic and spacious surroundings, making for a very pleasant hot spring experience.
Regarding dining, breakfast is served at the Royal Dining Hall. The hotel provides a shuttle service for transportation, saving guests the walk and a lot of time. The restaurant service is attentive and thoughtful, and they even specially prepared authentic Roujiamo (Chinese hamburger) on the spot, which was full of flavor. Dinner is also served here, and I highly recommend the braised Yellow River soft-shelled turtle; it's definitely worth trying. The hotel's location is a significant advantage, with an exclusive access channel to the Huaqing Palace, making it very convenient to enter and exit the scenic area.
I also want to provide honest feedback on some areas for improvement: The front desk and shuttle staff were a bit stiff in their demeanor, lacking warmth and giving off a distant vibe, as if their workplace was too high-end. Also, the cleanliness details in the public areas need improvement. I found traces of small insects inside drawers, so I recommend strengthening deep disinfection and daily cleaning and maintenance.
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Price per night fromVND 4,755,919
Posted on Aug 8, 2026|Guestroom - (2 Beds)
Guest UserThe hotel staff were attentive and meticulous; communication via WeChat was smooth whenever we had questions or requests. The breakfast, delivered to our room in a charming, antique-style two-tiered wooden box, was a particular highlight, and the 'saorou' noodles were quite memorable. The high-altitude pool and the Clock Tower viewing platform offer unique perspectives of the ancient city. The overall ambiance of the hotel is relaxed and distinctive, and the parting gift was a delightful touch.
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Price per night fromVND 3,144,666
Posted on Aug 11, 2026|Deluxe Family Room
Anonymous User
Overall, I'm not very satisfied.
Pros: The hotel's location is excellent. It's right next to Longshouyuan subway station, which is very convenient, and there are many shopping malls nearby with plenty of dining options.
Cons: For a big-name hotel, the service was quite mediocre. The greeters, concierges, and other staff were barely noticeable. Perhaps because my room was changed to a higher floor, it was on the shaded side, poorly ventilated, and became extremely humid after turning on the air conditioning. The bedding was almost unusable due to the dampness, making for a very uncomfortable stay. This is something everyone should be particularly aware of when checking in – it was truly unpleasant. Additionally, on the day I checked in, the small bed in the family room wasn't prepared.
Special warning: I suspect there are management loopholes at this hotel. After I checked in, I believe my face cream was tampered with and some was stolen. Of course, I don't have proof and didn't confront the hotel, but I strongly suspect it. A significant amount of my Estée Lauder anti-aging cream was missing. Everyone should be careful to secure their personal belongings when staying here.
Finally, the hotel breakfast was good, and the dining experience was pleasant. Although it sometimes got crowded and required a short wait, staff were always on hand to arrange seating. The dining experience was decent, and it was the only aspect of my stay I was satisfied with.
Addendum: The toilet seat was broken and wobbly.
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Price per night fromVND 1,677,415
Posted on Jul 10, 2026|Tranquil Double Bed Room [Quiet Interior Windows + Enjoy Deep Sleep + Laifen Hair Dryer]
KeaigepAfter seeing so many good reviews, I chose Tongpai, and it truly didn't disappoint! The environment, service, and comfort level were all top-notch. The gym and laundry room were especially great. The only minor drawback was that it's a bit far from the subway station, but the airport shuttle service was a wonderful touch! I'll definitely choose Tongpai again next time I'm in Xi'an.
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Price per night fromVND 1,385,521
Posted on Jul 13, 2026
jinageVery satisfied!
Facilities: All the fixtures are brand new. The shower pressure is great and very comfortable. There's no old or worn-out feeling as some negative reviews mentioned, only understated luxury.
Cleanliness: It's cleaned very well every day, and they even noticed we had a child and thoughtfully left two extra bottles of water, which was very attentive and considerate.
Ambiance: The antique-style decor is in keeping with the age of the hotel, and both the kids and elders really enjoyed this style. Since we're in a thousand-year-old capital, of course, we want to stay in a hotel with historical charm! There's a bronze carriage in the lobby and Tang Sancai pottery in the room, giving a feeling of traveling back 5000 years. My child even said our hotel is like a museum!
Service: From check-in to check-out, every staff member we encountered was smiling and had an excellent attitude.
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Price per night fromVND 2,054,930
Posted on Jun 26, 2026
Peter and KrystalI strongly recommend this hotel located on Huimin Street near Bell Tower in Xi'an! The location is exceptional, walking distance to the Bell Tower, Muslim Quarter and the City wall making getting around very convenient. It is suitable for first time visitors to Xi’an. The hotel is impeccably clean, tidy and modern. The staff are warm and considerate, work efficiently, and respond quickly to needs. We felt very well looked after knowing we could contact hotel staff personally on WeChat if we needed anything. Yoyo even gave us the addresses of some watch repair places and she wasn’t on shift at the time. She also saw us outside and came to greet us and helped with our luggage before we had even set foot inside when we came to check in and this was after midnight!
The room is quiet and comfortable, and you can find tranquility from the hustle and bustle. The breakfast was very nice with both western and Chinese choices. The Nespresso machine in the room and the capsules provided each day were enjoyed. The relaxing tea area in the room was a great place to sit and watch the bustling street from a distance. We asked for additional bottled water each day and it was never a problem.
The overall experience of staying here is very pleasant, and it is the first choice for tourists visiting Xi'an. There was nothing that could have been improved!
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Price per night fromVND 1,167,574
Posted on Jun 19, 2026
Guest UserThe beds are really comfortable, and the breakfast was thoughtfully prepared. They also offer Hanfu (traditional Chinese clothing) experiences. It's so convenient to just walk back and go to sleep after watching the 'Song of Everlasting Sorrow' show at night.
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Price per night fromVND 470,922
Posted on Apr 20, 2026
Guest User
This stay exceeded my expectations! The room was spacious and bright, and the cleanliness was impeccable, right down to the odor-free bathroom with plenty of stable hot water. Both the front desk and housekeeping staff were incredibly attentive and accommodating, always happy to help with a kind attitude. The surrounding area has convenient options for dining and transportation. I slept really well, and I highly recommend this place!
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Price per night fromVND 934,059
Posted on Jul 8, 2026
Javan TArriving weary and tired to be welcomed by lively, friendly locals having drinks by the roof terrace pool. This is not the welcome I expected to Xi’an at all! But it was very fun.
The hotel is clean, the staff are friendly and helpful, going out of their way to ensure I understood what was going on, and striving to make adjustments to my booking details where necessary.
The distance from the centre means much less traffic when travelling to and from the station or other sites - making the location very convenient.
The food and drinks by the roof terrace have a very wide selection, which is all delicious and comes with great service.
I would definitely stay again.
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Price per night fromVND 681,085