Mercure Xi'an Downtown

I usually stay at Mercure, but my experience this time was pretty mediocre. The shower head was broken; it just fell off as soon as I turned on the water, drenching me in cold water. The main issue was that when I told the front desk about the broken shower head at check-out, they just said 'duly noted' and that was it. No follow-up whatsoever. This is the first time I've had such a negative review for a Mercure. Overall, very disappointed.

Our four-day independent trip to Xi'an was made infinitely better by choosing the right hotel! On the day of check-in, we were pleasantly surprised with a complimentary upgrade to a more spacious room. The room was clean and tidy, with excellent soundproofing and a very comfortable mattress. It was also fully equipped with everything we needed, making it a truly hassle-free stay – just pack your bags and move in! The hotel's dining options deserve a special shout-out too! The breakfast spread was extensive and delicious, providing a great start to an energetic day. Even better, they offered complimentary afternoon tea and late-night snacks, which were perfect for recharging after a long day of exploring. Such a thoughtful touch! The location couldn't be more perfect. It was incredibly convenient for visiting tourist attractions and taking the subway. There was even a travel agency located downstairs that offered reliable tour recommendations and affordable car and guide fees. They helped us arrange a well-planned one-day tour that was both enjoyable and cost-effective. Throughout our stay, the service was exceptionally attentive. The staff were warm, welcoming, and always ready to help. This hotel truly enhanced our Xi'an trip, and I highly recommend it to everyone! I will definitely choose this hotel again on my next visit to Xi'an!

I really liked the decor style of the Mercure; the room was clean and tidy. The hotel's location is also excellent, very close to the Bell Tower, which makes getting around super convenient. The service was also really nice! 👍

The room was great, very clean, and well-designed. It even came with a humidifier, which was a lifesaver in dry Xi'an. It helped a bit, though it seemed a bit old, and a stronger humidifying effect would have been even better. The rice noodles and wontons for breakfast were delicious! The chef made their own toppings and braised sauce, which tasted amazing. They also made their own spicy broth for the rice noodles, and the wontons were absolutely fantastic.