First off, the front desk staff's attitude during check-in was subpar. They asked me to write down my detailed home address and personal information on a blank piece of paper that looked like a scratchpad. I don't understand why this was necessary, and the front desk offered no explanation.
Secondly, the room assigned was terrible – small, not soundproofed, and directly facing the elevator. Even using the toilet was difficult; it was practically built under the sink, making it impossible to stand up after using it. Unbelievable! The room didn't match the hotel's description online at all. The wooden door to the bathroom was basically broken and wouldn't open.
Furthermore, the room's heater was located behind the bathroom's wooden door, something even the hotel staff didn't seem to know. The room was constantly cold. I repeatedly complained to the front desk, and their response felt very disrespectful; their attitude was awful and harsh. When I tried to communicate in English, they would frown and make me repeat myself.
As early as 8 AM, I could hear people moving around, and the elevator doors opening were clearly audible. At night, I could even hear the man next door coughing. Paying over 100 euros for such a distressing night was really not worth it.
When I checked out and greeted the front desk, they just gave me a cold glance with no response. I wonder if all hotels in Spain are like this?
On a positive note, the location is very convenient, just a few steps away from the subway and bus stops, even though it's not in the city center. It felt safe, although you don't need a room key to use the elevator.
Original TextTranslation provided by AI
