Spa Hotels in Hanoi

Don’t waste your time looking anywhere else in Hanoi—just book Classyc! My husband and I travel quite frequently, and we can confidently say this was one of the best hotel experiences we’ve ever had. From start to finish, every detail felt thoughtful, warm, and genuinely exceptional. We initially booked the Grand Suite for 3 days and 2 nights before heading off on a Ha Long Bay cruise, then returned to Classyc for the remainder of our stay. From the moment we arrived, we were welcomed with cold towels, welcome drinks, and snacks—such a refreshing and thoughtful touch after traveling. The service throughout our stay was impeccable. The staff were incredibly kind and attentive, always going above and beyond. Arthur personally escorted us to our room and even checked in with us later that evening via message to ensure everything was perfect. We were also welcomed with chocolates in the room, which made the experience feel even more personal. It’s the little touches that truly set this hotel apart. We received complimentary wine vouchers, spa discounts, and consistently warm, attentive service at every interaction. When we returned from Ha Long Bay, it genuinely felt like we were coming home. Walking into our new room to find a heart-shaped chocolate mousse cake and a handwritten welcome-back note from the team was such a thoughtful and memorable surprise There was also a moment that really reflected the hotel’s integrity and commitment to guest satisfaction. We had booked a signature spa package, not realizing it wasn’t included in the 20% discount promotion. While we didn’t raise any concerns, the staff proactively followed up the next day at breakfast, apologized for the confusion, and extended the discount to us anyway. We were genuinely touched by this gesture—it spoke volumes about how much they care about their guests’ experience. On our final day, we had some time to spare before our flight. After exploring the city, we returned to the hotel and the staff kindly offered us access to the spa facilities so we could freshen up before heading to the airport—an incredibly thoughtful and appreciated gesture. They also arranged a luxury transfer for us, complete with comfortable seats and even a massage function, which made the journey that much more enjoyable! As we were leaving, one of the staff members surprised us with a beautiful ceramic wind chime symbolizing positive energy and good luck. It was such a meaningful and heartfelt farewell, and a perfect end to an already unforgettable stay. A few additional highlights worth mentioning: - A great breakfast spread with plenty of variety - A lovely rooftop pool area to unwind - Reno Bar downstairs, which became one of our favorite spots in Hanoi—fantastic cocktails, delicious bar snacks, a cool retro vibe, and great music. During our visit with some friends they even surprised us with a complimentary tray of shots! Classyc is more than just a hotel—it’s an experience defined by genuine hospitality, attention to detail, and heartfelt service. We’re already looking forward to our next trip to Hanoi, just so we can stay here again!

The service was excellent, even better than what I've experienced at the same brand domestically. The breakfast offered a wide variety, and the Vietnamese section was incredibly authentic; every dish was satisfying. Staying at this hotel felt like a true vacation – the environment was quiet and comfortable, perfect for relaxing during the ***** New Year. The gym was well-equipped with a great view, which really boosted my mood while working out. Overall, the experience exceeded my expectations. I'll definitely choose this hotel again next time I'm in Hanoi.

We stayed at hotel chateau de hanoi for 2 nights and overall, it was an under-average experience. For its price (pre-discount and considering we were in Vietnam) it might not be that worth it. We booked the hotel because of its high-rated reviews and its branding as a 5 star boutique hotel. Upon arrival, we were greeted with welcome drinks and the staff was friendly. We arrived hanoi quite early, so we asked if we could do an early check-in. We were informed by the staff that an early check-in was not impossible, but there was an extra charge. It was however totally understandable that the hotel has their arrangements so we went along with the regular check-in time, but the staff quite passive aggressively told us that they informed us on WhatsApp— we were on a flight and later on a Grab to the hotel so we were unable to read the message entirely. I would expect a 5-star service to be more understanding. To be very honest, I would doubt if the hotel qualifies to be categorized into a 5-star hotel. Of course, the hotel provides customers with all the necessary amenities like toothbrush and shaving kits, but the hotel room didn’t have a window and lighting was insufficient. There was a bathtub, but there was no proper standing shower and it was just a shower head next to the toilet without curtains or doors. The twin bed was extremely small and too easy to be moved around (in a sense that if I wanted to sit at the edge of bed, the mattress would slide to that side). Hygiene was fine but some areas such as the wall and the bathing area could be improved. We ran out of tissue paper in the room as well but after housekeeping the box was still empty and not replaced with a new box of tissue. Soundproofing at the hotel was not solid since we could constantly hear noises from next door during midnight. In our booking package free breakfast was included, so we checked it out in the morning. A small buffet was provided, but the plates and utensils had oil on them. There was a set menu, but the scrambled eggs were not up to par and the pho was okay. Considering the hotel brands itself as a 5-star hotel, I would expect better hygiene and quality check. Location-wise, the hotel is located at the heart of Old Quarter. It is convenient but this also means traffic can get very hectic nearby. Moreover we realized the staff was getting less and less friendly as we reached the end of our stay. It would be nice if their attitude and service could be more consistent, again, given it is a 5-star hotel.

Excellent customer service from the staff. The location was prime and close to everything. Two minute walk away from the lake.  I had book for the deluxe room for the first two days they put me in a smaller room and then they said they were gonna upgrade me. Not sure if it was an upgrade or downgrade. The photos on the website showed that it was a stand in shower but the first two days I had a tub shower. Shower had a tiny bit of mold but this is nitpicking.  Other than the shower issue, everything went well. The staff is ultra friendly. Very nice, care about you. They know you by name and room number so it shows that they’re very tentative . I definitely would recommend this hotel to anybody.  On the last note, the hotel that offered to book me a taxi to the airport, initially they quoted me 400,000 but I said grab was cheaper and then they quoted me 230,000 with discount. I couldn’t help me disappointed that I got quoted at the higher price first instead of just automatically giving me the discount. It would’ve definitely gave me a better impression.  I’m not sure if it was the language barrier and they did offer the discount, because I’m from South Vietnam and the dialect is different in the north. I just hope I’m wrong.

Splendid Premium Hotel – Highly Recommended Our stay at Splendid Premium Hotel in Hanoi was truly wonderful. The staff’s attitude is outstanding — everyone is incredibly kind, warm, and genuinely committed to helping guests. You can clearly feel their effort and goodwill in supporting you, guiding you, and making sure you have a great experience in Hanoi, leaving you with an amazing impression of the country and its people. Their warmth and kindness make a real difference and create a welcoming, family-like atmosphere. The hotel’s location is excellent, the overall facilities are very good, and the price-to-value ratio is excellent. My family was very happy with our stay, and so was I. Strongly recommended.

This was a last-minute decision, staying one night in the city center. I chose a slightly better option near Hoan Kiem Lake, as it was my first time visiting Vietnam. What a pleasant surprise to check in without having to stand awkwardly at the front desk! Instead, I could comfortably sit, enjoy complimentary watermelon and drinks, while the staff processed everything. A very friendly and beautiful staff member even gave us a detailed English explanation of nearby attractions like the night market and Train Street – it was truly impressive, something even five-star hotels often don't offer! The room itself was a bit standard and the facilities were a little dated, but overall it was perfectly fine. It was also very convenient for going out to eat. The hotel breakfast was quite satisfying, with both Chinese and Western options. They’d even bring pho directly to your table after you ordered, and someone would come around to pour juice. Plus, they had my favorite passion fruit! There are a few steps at the entrance, and the staff were quick to help with our luggage. No wonder so many people love coming to Vietnam for vacation!

The front desk staff speaks Chinese, which is a big plus. Compared to other hotels in the same price range, the facilities here are quite comprehensive and well-maintained. I also appreciate that rooms with balconies allow smoking. Overall, it's great value for money. I spent about a week in Hanoi, staying at various places, and this is by far the best value hotel I found. I usually don't leave reviews, but I was really comfortable here and wanted to recommend it.

This hotel has both prominent pros and cons. The room offers a great view, it has a smart toilet, the rooftop infinity pool is fantastic, and the gym is pretty good. Breakfast is also varied and ample. However, the downside is that it gets very crowded, and the cleanliness is only so-so.

The room decor is a bit dated, but it's well-maintained. The twin room felt a bit small because of the beds, and I was slightly disappointed there was no bathtub, as previous stays at this hotel always had one. This is a standard large hotel, featuring a swimming pool, gym, and spa. The buffet restaurant also meets typical large hotel standards, offering a rich variety of Western, Japanese, and Vietnamese cuisine. I've always been very satisfied.

Victor Metropolis hotel & rooftop bar is one of Top hotel in Hanoi city with wonderful service, lovely decoration - modern room, perfect location, nice rooftop bar & restaurant. BOOK IT.