Spa Hotels in Tbilisi

We were very impressed with both the service and the hotel itself. The staff were pleasant and friendly, and the breakfast was varied. The rooms were beautiful and stylish. The hotel's location is also quite convenient. The only thing we didn't really like was the hotel's ground-floor restaurant; the food wasn't very good. A couple of times during the week, we also heard protestors on the street.

My favorite hotel on this trip to Georgia! Totally worth it! First of all, the location is good, next to the main road, so there is no need to worry about safety issues. Secondly, the service is particularly good, everyone is very friendly and will take the initiative to ask about my needs. Next is the room, it is so beautifully designed! Although it is an old building over a hundred years old, it has a different world inside and the breakfast is very, very delicious! I had the most comfortable sleep here.

An exceptionally clean stay with unmatched, intuitive service!I spent a week at The Biltmore Hotel, and I can honestly say I have never been to a cleaner hotel. It doesn’t just look clean—it actually feels clean. As someone with severe skin sensitivities, it is rare for me to sleep through the night comfortably or use hotel towels without having skin issues, but everything here was immaculate and safe for my skin.The service is absolutely superb and intuitive. On my first day, I requested two extra bottles of water and extra towels (two large, two small). For the rest of my stay, the housekeeping team anticipated my needs and automatically left four bottles of water and four extra towels every single day. I loved that I didn't have to call and ask every time. The food at the hotel was also very nice.The only minor downside was that the room's water pressure was a bit weak. However, the incredible cleanliness and thoughtful service far outweighed this small issue. I highly recommend this hotel!

This is a very unique hotel. The staircase public area has a bit of a nightclub vibe, which is very unique. The room was a little small, and the suitcases couldn't be fully opened, but the service was very good.

The hotel's location is pretty decent. It took about 30 minutes by taxi from the airport. The room was quite comfortable; I booked a slightly larger room type. The hotel environment and breakfast were really good, with many choices of vegetables, meats, and cheeses. However, the surrounding area is a bit quiet for walking, and it's a bit far from the main attractions. But overall, it was a very comfortable stay.

Great stay overall. The room was clean and comfortable, and the receptionist on 21feb were polite and helpful. Others Staff service was acceptable, though not particularly attentive . I found the staff to be less friendly than expected. There was little interaction, and even basic greetings in the morning were missing, which made the atmosphere feel less welcoming.

The location is fantastic, and there's plenty to explore nearby. The room was spacious and quiet, and the price was just right. The front desk staff were incredibly friendly and spoke English slowly and clearly, which made me feel very cared for. It was a huge improvement compared to other hotels where the front desk staff were cold and mumbled. Plus, the front desk attendant was an absolute beauty! Out of the four hotels I've stayed at in Georgia, this one had the best room and the best service for its good location.

Everything was great. The breakfasts offered food adapted for international guests. The front desk staff spoke English and Russian. They even gave us a better room than what we booked.

Already beyond expectations, the hotel was originally set. I found that its location is super good, whether it is a taxi or a subway is super convenient, and the scenery outside the window is very good, you can see the Holy Trinity. In addition, I lived outside the old town before and it was so noisy. There was no problem here. The breakfast was quite satisfactory, but it could be until 11 o'clock and weekend to 11:30. The lazy gospel. The swimming pool is small, but the depth is relatively shallow, very suitable for bringing a baby.

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.