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Posted on Mar 16, 2026
Guest User
Excellent location beside the parliament. The hotel staff are very responsive and helpful to requests. The hotel design is artistic and minimalist. It would suit people who want to stay in a heritage building, be within walking distance to restaurants, shopping area, and tour bus pick up spots. The room is extremely spacious.
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Price per night fromRUB 7,584
Posted on Jul 25, 2026|Family King Room
IAV74I have a very mixed filling about this hotel.
I’ll start with positives: it is very new, well located, nice rooms with great view if you have a cathedral side. We were at a family room which was roomy but not oversized though. Cleaning was good and rather efficient. Good location to reach all Tbilisi attractions. Street stalls around and some 24/7 shops allow to get fruits, snacks and wine (if you want). There is a nice small swimming pool on the roof which is a great spot for a dip after a hot day or in the morning.
Now to details which realy make the place or ruin it … this time these are fatal (imho) faults unfortunately:
Started with check in. The staff acts as if they are paid not to smile or show any welcome … i was unpleasantly surprised when after all paperwork was done I was asked to pay though my room was fully paid in advance. Funny that I have checked in online following advice I received in e-mail from Novotel which said that I will have just to pick my keys and go … never happened ))))
Now to the room: No sitting space - just on armchair and that is the room for a family (!), no working desk. Large balcony with a view but not any chair to sit and enjoy. USB sockets are plenty but not working (informed the staff about that a few times but never got it fixed or explained that they were out of order). A/C leaks slightly and there is a permanent water spot on the floor (not large and not a big deal though). A huge issue is that there are absolutely no hooks, rails or hangers for towels, drying swim wear etc. just one lonely knob on the wall where apparently you have to place all towels for 3 people ! At some point I was about to call GM to ask him personally to advise my on a place where I and my folks can dry our swim wear ))))
Service is strange … at 10 pm I was informed that no room-service is available at this time and I have to help myself with getting my wine bottle opened and staffing my room with glasses and ice (things available just on call even at 3 star properties).
Breakfasts are very limited in choice we decided to skip and used a nice cafe just few steps up the road. I was surprised that even capuchino is at extra price (!). You can have only omelet to order. If your breakfast is not included - check for some other place (there are a few in close proximity).
Pool: it is nice, however no sun shades. Changing rooms are also lacking any (!) hungers - if you take a shower your bathrobe and towel can only be placed on a bench. And no hair dryers (not to speak of swim wear dryers).
Last but not least, though the hotel is centrally located expect a doubtful surrounding as there is a sort of market around with street stalls etc. No places for a nice dinner or a night out in a closest proximity so you better return to the hotel just to get in and sleep.
Though the hotel claims 2 bars to be working within the property in reality there are none … the lobby bar was always empty (never saw a bartender there). The bar on the 5th floor is poorly designed, unwelcoming and is more a breakfast room rather than a location to relax. Asked for a asked of beer and received a bottle (for self-openning) and a glass just over counter (no service what do ever). I doubt that the staff which is not very professional in oppening a wine bottle can make a cocktail well …
As a conclusion we have that at the price of a 5 star you are lacking: service, room comfort, dining and drinking options, properly equipped facilities, leaving to with just location (though doubtful) and new property (which is evaporating day after day).
I wish Novotel of which I am a true evangelist will find this comment of mine and fix the case of Novotel Tbilisi to bring it to a true high standards of the brand .…
I am sure it is overall a GM’s fault as it is his/her duty to oversee all the guest experience and constantly fix every detail.
For now I do not recommend this hotel and will not return.
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Price per night fromRUB 7,198
Posted on Apr 4, 2026
Guest User
A really great hotel! The front desk was helpful and could exchange coins for me. Early check-in costs extra, but the croissants at breakfast were delicious, and the room was very clean!
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Price per night fromRUB 5,527
Posted on Jun 24, 2026
Jieni0630The hotel room was quite spacious, but the facilities were a bit old, especially the bedding which was somewhat yellowed. The hotel's location is pretty good, situated in a bustling area with many restaurants and shops nearby. However, you'll need to take a taxi to reach the main attractions. There's a subway station a few hundred meters away, which is just one stop from Freedom Square. The hotel is located next to a main avenue with heavy traffic, so it can be a bit noisy at night. When checking in, try to request a room facing the inner courtyard. The front desk service was excellent, and the breakfast was decent.
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Price per night fromRUB 7,044
Posted on Jun 20, 2026
rasimbey⭐⭐⭐⭐⭐
We were very satisfied with our stay at Museum Hotel Tbilisi. The hotel's location is excellent, within walking distance to all the main attractions of Old Tbilisi. The room was spacious, very clean, and comfortable. Breakfast offered a good variety and was delicious. The staff were exceptionally friendly and helpful, making us feel right at home. The combination of historical atmosphere with modern comfort makes this hotel special. If we return to Tbilisi, we will definitely stay here again and highly recommend it to everyone.
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Price per night fromRUB 5,861
Posted on Jul 27, 2026|King Room-High Floor
Guest UserA good Hilton Garden Inn Tbilisi Riverview hotel.
**Location:** A bit removed from the main attractions, about a 15-20 minute walk to Rike Park. You can get to a bus stop or metro station and go wherever you need. Taxis are also readily available.
**Cleanliness:** Excellent.
**Service:** Polite staff who explain and show you everything. I arrived early and paid for an early check-in. Since my room on the upper floor wasn't ready, they offered a temporary option so I could rest after my journey.
**Amenities and Services:** Overall, the room had everything, but I noted a few nuances: no dental kits (it wasn't a big deal for me, so I didn't ask), bathrobes were brought after a call, and on the second day, there was no bottled water, which was then brought. Also, there was a leak from the faucet, creating puddles near the bathroom door – the plumbing needs to be checked.
**Food:** I had breakfast and enjoyed everything.
Overall, the internal management, design, and atmosphere of Hilton feel high-quality, and I recommend the hotel. However, the constant requests/calls to bring things were a bit annoying (I had read reviews before booking, and similar comments were already there). In all my years of business trips and travels, this was the first time I'd encountered this. The hotel definitely needs to address these service and amenity issues – after all, it's an international hotel chain.
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Price per night fromRUB 7,044
Posted on Jul 16, 2026
Guest UserLocated in an alley, which is quite narrow to drive through to the parking, but having parking in Tbilisi is a huge plus. The breakfast was good, and the staff were pleasant. The room was clean, and the air conditioning worked well. There were no dental amenities in the room. The reception staff spoke English but didn't know Russian.
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Price per night fromRUB 3,290
Posted on Jun 9, 2026
Guest UserThe staff are friendly enough, but there are a lot of additional rules that aren’t advertised in advance of arrival. A whole list of them.
If you are a couple getting married in the city, don’t stay here, go for the hotel piano instead. It’s a little more out of the way, but much better and similarly priced.
If you are solo travelling, it’s probably acceptable, but expect to have to wear plastic shoe covers at all times and if you are from the west you will probably be confused and offput by the signage in the toilets. For a city centre “hotel”, especially one with the word “party” lighting up the front, the facilities are more like a countryside outhouse that happens to be indoors. As many people mention in other reviews it is “clean” and well maintained, but you are also expected to discard used toilet paper in a bin, which has to be opened by hand, unfortunately. My wife didn’t think the shower facilities were clean enough either so we just left after a single day.
Upon leaving, we attempted to modify our checkout date inside of the app and the staff refused to allow us to do so. Keeping the stay active beyond even the date we left the country and would have checked out early to begin with.
It’s our fault for not cancelling the stay before arriving really, that we lost £130 or so. But you would expect a capsule style hotel to be more accommodating.
In other words if you do stay here, don’t book several days at once, just book a couple of days and extend the booking on a day to day basis while you are there. Otherwise you are potentially wasting your money if you don’t like the place.
That said, there are worse places. Good luck.
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Price per night fromRUB 1,260
Posted on Jan 28, 2026
Guest User
I stayed at this hotel for a couple of nights. The first nights were fantastic - especially considering the price. The room was beautiful, bright, clean, nicely furnished, warm and very comfortable. The bathroom was beautiful, heated and clean too. And the staff were incredibly kind and friendly. The last night I stayed, however, my room had been double booked and so I was asked to move to a different room. Although things like this of course can happen, it seems to me that I am not the first guest to experience something like this and that reservations at this hotel therefore are inreliable …
The room I was moved to was relatively clean, but in poor poor condition. There were cracks in the ceiling and walls, wallpaper was peeling off and the bathroom facilities including the toilet were in dire need of renovation. There was a gap between the door and the wall (leading outside), so the room was very very cold. IIn order to keep the room at a bearable temperature I had to have the air conditioning unit turned up to max (31 degree C) and on full speed turbo setting. This was noisy and even so, the room was still cold. There was also no WiFi in this room - which as a foreigner is very inconvenient. Worst of all, there was no hot water in this second room, so I was unable to shower before leaving. A night for only a couple of dollars/euro more at an Ibis budget hotel would be an incomparably better experience. That would in other words have been a nice experience. This was certainly not.
The experience at this hostel thus depends very much on the room you are provided with. Had I been provided with the second room the first night I stayed, I would have checked out immediately. Very very cold, bad facilities, deeply uncomfortable. Had I not been a) moved from room to room due to overbooking and b) been moved to this particular second room, the overall experience would have been a 10/10.
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Price per night fromRUB 2,378
Posted on Jun 29, 2026
Guest User
Positive aspects:
The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available.
Breakfast is quite basic, but all items are fresh.
I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient.
1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay.
I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay.
2/ Security issue (a nightmare at night):
At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space.
Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early.
3/ Staff response (dismissive and unhelpful):
In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.”
This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake.
Conclusion:
This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay.
I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.
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Price per night fromRUB 4,756