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Posted on Aug 9, 2025|Traveler’s Twin Room
Igal NessI had an incredible stay at Shota@Rustaveli Boutique Hotel as a solo traveler blending work and leisure. The location is perfect—centrally situated in Tbilisi, just a short walk from the Tbilisi Opera and Ballet Theatre and the Georgian National Museum, making it ideal for exploring the city. The room was well-equipped with a comfortable desk that was perfect for getting work done. The service was outstanding, with attentive and friendly staff who made me feel right at home. This hotel exceeded my expectations in every way, and I’d highly recommend it to anyone visiting Tbilisi!
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Price per night fromUS$81
Posted on May 21, 2025|Standard Double Room
Guest UserWonderful stay at Mercure Tbilisi Old Town. The hotel is clean, quiet, and the staff are incredibly friendly and attentive. Perfect location and great service. Highly recommended
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Price per night fromUS$78
Posted on Jun 6, 2026
Yury StepSmall rooms, but clean! Self check-in, but staff are available if you need help. You'll need to take a taxi/metro to all the main attractions. But then again, location is always a personal preference.
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Price per night fromUS$51
Posted on Jun 16, 2026
МилочкаFrom June 14th to 15th, we requested an extension for two rooms, but the front desk couldn't do it, so we had to book them ourselves. The staff at the front desk were unfriendly. On the evening of June 14th, we tried to enter our room, but the key card didn't work. After some time, they re-magnetized the card for us. They clean the rooms even if you don't ask, which isn't always convenient! The windows in the rooms are dirty! We definitely won't be returning to this hotel.
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Price per night fromUS$104
Posted on Feb 8, 2026
Erika Suzuki
My husband and I stayed here for 7 nights. The staff were incredibly kind, and the room cleaning was excellent. The hotel is located in the Vera district, so there are plenty of restaurants and a Spar convenience store nearby, which makes for a very convenient location. However, the road directly in front of the hotel is a bus lane, which can be a bit inconvenient if you're taking a taxi with a lot of luggage. The restaurant/café on the ground floor of the hotel was quiet and comfortable for digital nomads.
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Price per night fromUS$66
Posted on Feb 18, 2025
Anonymous User
Nice, clean, elegant and modern hotel
The restaurant has a variety of breakfast dishes
The bathroom has a bidet, which is a plus for Muslims for cleanliness
Next to the hotel is a 24-hour grocery store, a pharmacy and a specialty coffee shop
The reception is cooperative and speaks English
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Price per night fromUS$77
Posted on Apr 5, 2026
Guest User
The room was spacious and had a balcony, which was great for smoking without having to go downstairs. Parking was free and there were plenty of spots. The only downside was the breakfast, which was a bit bland and not very tasty. The hotel's location isn't in the old town, so it's ideal if you're driving. However, Tbilisi traffic is incredibly congested, and parking near the old streets is really expensive – it cost me about 70-80 RMB for an afternoon.
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Price per night fromUS$194
Posted on Sep 30, 2025
Guest User
Hotel itself was fine along with the breakfast. The spa was amazing, but I had 2 big problems with the hotel which is service and cleaning:
1. Cleaning: Rooms were not cleaned 3/12 days of the trip where we had to request multiple times those days to clean and sometimes it wasn't even cleaned properly as the room had multiple dead bugs on the floor, especially under the nightstands.
2. Service: The day I checked out my gold bracelet went missing after the cleaning that morning (my friend stayed an extra day). I dug through trash outside after a long battle for them to take me there. We searched the whole room, I spoke to cleaning and more. As I left (15) I spoke to front desk. On 16&17th I emailed. On 18&19th I called. On the 19th I was finally helped and told that he will finally ask around and email me back. It took 5 attempts for them to start bothering and it has ruined the experience for me.
If you go really take care of your belongings, but the location is great and so is the pool.
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Price per night fromUS$69
Posted on Mar 23, 2026
kamgpdj
The location is far from the center and you need to be careful as you can't go without using a taxi or bus. The equipment said toothbrush and bathrobe, but it wasn't in the room.
I didn't have a bathtub in my room, so I told the front desk to change to a room with a bathtub.
The luxury of the rooms and facilities is comparable to that of a 5-star hotel, but the service was the impression that it was a 4-star hotel.
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Price per night fromUS$72
Posted on Jun 29, 2026
Guest User
Positive aspects:
The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available.
Breakfast is quite basic, but all items are fresh.
I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient.
1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay.
I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay.
2/ Security issue (a nightmare at night):
At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space.
Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early.
3/ Staff response (dismissive and unhelpful):
In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.”
This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake.
Conclusion:
This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay.
I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.
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Price per night fromUS$57