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Posted on Feb 7, 2026
Optimiz
The hotel is awesome. Location is strategic and good ambience. A perfect stay for us . Central heating can be slighty warm during winter and the solution is to off the air con.Sometimes parking is not enough within the hotel compound and you need to park along the street. There will be spaces along the street after 9.30pm.
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Price per night fromUS$56
Posted on Apr 18, 2026
Guest UserThe hotel has a great location, is very clean, and offers a rich breakfast with plenty of vegetables. The room was a bit small, but the mattress was very comfortable. The hotel also has a strong awareness of environmental protection.
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Price per night fromUS$80
Posted on Jun 21, 2026
Guest UserThe hotel is new and clean, and having a pool is a plus. The breakfast boasts a magnificent city view, but the food selection itself is limited. The à la carte menu was hidden under the bar counter; we only discovered it once out of four breakfasts and were very surprised! No staff member even offered to take our order.
The staff are all young and English-speaking, but not very friendly, and the housekeepers don't greet guests. There's no porter service; I was with my mother and children, and no one helped us with our luggage to the room. We weren't offered a welcome drink; again, we found it ourselves at the bar. Everything was DIY – we had to ask for bathrobes and dental kits ourselves, as nothing was provided in the room.
We stayed on the second floor, with windows overlooking a mini market that starts making noise, shouting, unloading goods, and honking from 6 AM. I do not recommend it! Get a room with windows facing the courtyard instead!
We won't be staying here a second time; it was a complete failure.
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Price per night fromUS$80
Posted on Jun 30, 2026
Guest UserThe hotel is cozy with a beautiful interior. I arrived at 2:20 PM and had to wait 40 minutes to check in.
The rooms are clean with daily housekeeping. There was no shower gel, so after my journey, I had to call reception to get my basic amenities sorted. Later, I found out my neighbors had the same issue. They brought it up quickly.
What I didn't like was that I couldn't get a proper night's sleep for all three days! My room was on the second floor. I couldn't fall asleep properly because I could hear people talking outside and cars passing by. It was really annoying. There seems to be a serious problem with the soundproofing. When I moved to another hotel, this flaw became even more apparent by contrast! After all, if you wake up well-rested, you feel energized and can truly enjoy your vacation.
I really liked the restaurant. The food is excellent, and the waiters speak both Russian and English. The service and food are 10/10; you absolutely must try the Napoleon cake.
I also visited the gym. All the equipment is working. It's cozy and has a beautiful interior.
Overall, the main drawbacks are the noise and the room amenities.
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Price per night fromUS$74
Posted on Jun 20, 2026
rasimbey⭐⭐⭐⭐⭐
We were very satisfied with our stay at Museum Hotel Tbilisi. The hotel's location is excellent, within walking distance to all the main attractions of Old Tbilisi. The room was spacious, very clean, and comfortable. Breakfast offered a good variety and was delicious. The staff were exceptionally friendly and helpful, making us feel right at home. The combination of historical atmosphere with modern comfort makes this hotel special. If we return to Tbilisi, we will definitely stay here again and highly recommend it to everyone.
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Price per night fromUS$70
Posted on Sep 17, 2025|Economy Double Room (Full Double Bed)
Siva RajagopalGood hotel. Clean toilets and rooms. Very helpful staff. The hotel location is quite high and the road is narrow. It is difficult for cars to enter. No free bottled mineral water. Have to buy it.
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Price per night fromUS$24
Posted on Jan 25, 2026
Guest User
Overall, my impression of the stay was mixed. The hotel appears insufficiently thought out in terms of comfort, although there are some positive aspects.
There are no shelves in the shower for basic toiletries, and the bathroom lacks drawers and shelves for storing personal items. There is also no makeup mirror. The beds are movable, the safe is not fixed to the wall, and there is no soft headboard. The hair dryer is weak, and the desk is very small. There is no smart lighting system or automatic air-conditioning mode. The bathroom floor is cold, and the mirror is positioned opposite the bed, which I personally found uncomfortable.
My request for drinking water was fulfilled only after 45 minutes. There are no service labels on the in-room telephone.
It is unclear how a hotel with a five-star rating can operate without a gym. The advertised SPA, in reality, is a jacuzzi for 6–8 people with unusual lighting.
The staff generally appeared unfriendly, especially in the restaurant. Beverages are not offered during breakfast; guests must approach the bar themselves to order coffee. Cocoa is available for an additional fee of 15 GEL. Breakfasts are generally good; however, the chef uses onions quite extensively, including in salads and other dishes, which may not suit all guests.
On the positive side, I received a room upgrade due to the unavailability of the booked room category, as well as a pleasant birthday greeting from the hotel.
The hotel may be suitable for short stays without high expectations; however, improvements in service and room facilities would significantly enhance the level of comfort.
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Price per night fromUS$97
Posted on Jul 16, 2026
Guest UserLocated in an alley, which is quite narrow to drive through to the parking, but having parking in Tbilisi is a huge plus. The breakfast was good, and the staff were pleasant. The room was clean, and the air conditioning worked well. There were no dental amenities in the room. The reception staff spoke English but didn't know Russian.
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Price per night fromUS$38
Posted on Apr 29, 2026
Guest UserThere were both pros and cons to our stay.
Pros:
Beautiful interior
Clean and well-cleaned every day
All necessary amenities are provided: slippers, robes, shampoos, toothbrushes, etc.
Spacious room
Plenty of hangers and closets
Excellent pool, sauna, and gym with a wide selection of exercise machines and equipment
Air conditioning in the room
Cons:
Far from all the attractions, on a mountain
The view from the window was of a garbage dump
There's construction in front of the hotel, so there's no beautiful view anywhere
On the second day, there was no water in the room, and the staff told us to drink from the tap. But they corrected this the next day.
The phone in the room didn't work (the call button was for reception), so we had to go to reception with any questions.
Few of the staff speak Russian, and they apparently don't understand English well either, as they gave false information several times.
Overall, the hotel is ok if you have a car and if you rent it for the price I did (~$100 per night for a two-bedroom room).
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Price per night fromUS$68
Posted on Jun 29, 2026
Guest User
Positive aspects:
The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available.
Breakfast is quite basic, but all items are fresh.
I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient.
1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay.
I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay.
2/ Security issue (a nightmare at night):
At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space.
Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early.
3/ Staff response (dismissive and unhelpful):
In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.”
This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake.
Conclusion:
This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay.
I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.
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Price per night fromUS$57