"The room was clean and the location was convenient. However, the staff's handling of room assignments needs improvement! I had booked a two-night stay, but through two different platforms. When checking in, I specifically mentioned this and asked if they could arrange for me to stay in the same room for both nights. The staff said it was possible, but I would need to check out after the first night and then check back in the next morning at the front desk, as they couldn't directly perform 'in and out' procedures due to company policy. I understood this was their procedure and was willing to follow it. But the next morning at 9:30 AM, a staff member knocked on our door saying there was an important notice. Apparently, another guest, who was a 'premium guest,' had specifically requested the room we were currently in, so we had to move. I feel the front desk staff handled this very poorly."
"Everything was great, as always! It’s not my first time staying here, and I keep coming back for a reason. The room, bed, and pillows are super comfy, the staff are excellent and always do their best to accommodate requests when possible. Great breakfast and an overall lovely stay — highly recommend!"
"Great stay, only stayed for 1 night between a Fri-Sat. The hotel room was a nice size, the bathroom and room were clean. Slight stains on the walls which is why I marked it down but overall it was a nice stay. Staff were really friendly and the lounge, breakfast room and rest of the hotel looked in good order. A really nice touch was the ice bucket with the ice machine on my floor. Would definitely stay again, great location, easy access to the tube and lots of lovely cafes and bars nearby."
"Clean, modern, and well-located accommodation. Easy access to transport, friendly staff, and comfortable rooms with useful amenities. A solid option for staying in Greenwich."
"I had a wonderful stay at this hotel. The service was excellent and the facilities are very good. I was visiting on a business trip and stayed in the apartment room with an internal balcony overlooking the water at Canary Wharf. The view is fantastic. The room itself is extremely spacious and comfortable, so I had no complaints there. One thing to note is that this is not a typical hotel that offers full room service. On my second or third day, I asked whether the bed linen could be changed and fresh towels provided, and I was told that this service is not usually available. Although I was told it would be done as a one off, nothing was actually taken care of. The extra towels were left on the sofa, the wet towels were still where I had left them, and the bed had not been tidied. That was a little disappointing, but it was the only downside. Overall, I would still give this place top stars, mainly because of the exceptional service from one staff member in particular. I believe his name was Ziav, although I am not 100% sure I have spelled it correctly. He was incredibly helpful and welcoming, and you could tell he genuinely cared about guests being comfortable. His hospitality was 10 out of 10, and it is rare to meet someone who so clearly enjoys their job and goes out of their way to help. If management is reading this, I hope he receives some kind of recognition. I would happily stay here again. Aside from adding a clearer room service or housekeeping option, everything was amazing."
"Lovely hotel in a perfect location The person who met us at reception was very friendly and helpful The room was a little bit small side although all the amenities were on hand Overall a nice place to stay and will definitely stay again when back in the area "
"Amazing stay in Hilton London Tower Bridge. Excellent location near Tower Bridge/ The Shard, well- taken care of a very polite, pleasant ,very considerate and professional service from Ivy at the reception who upgraded our booking with complimentary breakfast/drinks after realising we are celebrating an occasion. Will definitely recommend and book again."
"Very nice place however still waiting for our security deposit to be returned. Seems strange that you have to wait so long to get it back when transfers are instantaneous nowadays!"
"Great position on the Southbank, ideally positioned for bus and tube travel. Really friendly front desk and nice comfortable/clean rooms. Sound proofing room to room great, we were overlooking the railway track so regular low level noise but didn’t bother us as we had ear plugs."
Good
54 reviews
7.9/10
1 night
From US$92
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8.8/10
Very Good
GGuest UserThe staff and service provided was top tier. Lee and Abhir were very friendly and supportive with any needs. The hotel is in a great location in walking distance to many places or easy to catch public transport. Amenities provided were great. Only think I'd add is some wooden spatulas as opposed to metal as the pan provided is non stick so pan was scratched up from the metal utensils provided. Again this is a very minor issue majority of the experience was so lovely and we would definitely stay here again.
GGuest UserGreat hôtel ( amazingly comfy beds)and great staffs JENNA at The reception is extremely smiley and lovely. We love the proximity of the malls transport places to eat . It was our 3rd or 4th time here and we will come back and stay here next visit
GGuest UserAmazing location, amazing service. It was my birthday and the room was decorated beautifully with complimentary drink and chocolate. Could not have asked for more. The only negative was the room was extremely hot which made is very uncomfortable to sleep. On the second night spoke to front desk and they advised to turn all air con/heating off and brought us a fan up so the second night slept like a baby in very comfortable beds. The pool area was beautiful but u fortunately we ran out of time but when we have another stay at the beautiful hotel we will certainly visit it.
GGuest UserLovely Hotel,, staff very welcoming and checked us in early. Room and bathroom very clean, toiletries provided which was a nice touch. Good location to tube station, plenty of food outlets/restaurants and close to Kensington. Would stay again.
GGuest UserThe Reception was very helpful for checking in . Arranged 2 rooms on the same floor and arranged an extra-bed for us . The bed is very comfortable . Location is very convenient .
GGuest UserI was put off by the smallness of the room but booked anyway due to its proximity to London Euston and it held its own really nice room, really nice facilities would book again
GGuest UserBIG THANKS to 'Best Wester Greater London Hotel' on Cranbrook Road, booked via the amazing Trip.com discounts 🙌 🙏 ❤️ The team service here is one of the best... the care and support from Stephan, Sarah, Hassan, Maksym, Natalie, Yana, Triveni, etc is one reason I will always book here - they will do their best to fulfill your needs 🌟🌟🌟🌟🌟 Also, walking distance near Ilford station, bus stop and ALL shops XCEL centre, nearby. Rooms are pristine clean, quiet options, non-smoking, and comfy, powerful hot shower 🚿 and delicious breakfast, most tasty ground coffee, fresh orange juice, bargain value for money. Gratitude 🙏
GGuest UserA very pleasant stay. All the staff we encountered were very friendly and efficient. The setting of the hotel and its public areas were all very good. The brasserie restaurant and especially its breakfast was excellent. The room was clean and comfortable, the beds were large and comfortable (slightly firm) but the general decor of the room was a little tired and the lighting and sockets were poorly laid out. The bathroom was clean and well stocked but the fabric of the room was very tired.
GGuest UserGreat Location, Comfortable Stay – but Get Ready for Some Stairs! We stayed at Berjaya Eden Park London Hotel and loved its fantastic location, just steps away from Bayswater Station. It made getting around London incredibly easy – ideal for both first-timers and frequent visitors. The room size was decent, perfectly suited for two people. Comfortable and clean, it offered all the essentials for a pleasant stay. However, one thing to note – reaching the room involves navigating quite a few stairs. If you're traveling with heavy luggage, be prepared for a bit of a workout. There's charm in the old building’s layout, but accessibility might be a consideration for some guests. Overall, great value for the location, and a solid choice if you're okay with climbing a bit!
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