Pullman London St Pancras

In general, I am satisfied with most of the services except the following. On the second day of our stay, we went out after breakfast for shopping and then went back hotel during the lunch hour for a short rest. We could not open the door by the original door key. When we visited the hotel service desk, the staff told us that all door locks in the hotel were just upgraded and there would be a new key for us. We complained that why didn’t they announce such a change in advance. They said that a notice poster has been posted inside the lift in that morning and perhaps some residents might have overlooked the announcement. Although we could enter the hotel room again after getting the new key, we did not feel good about their service regarding the sudden change of locks.

Good location. Big room. The sink drain was clogged at the first day so we couldn’t take shower.

The location is great, looking over the British Library and St Pancras. Lovely view. Room is spacious and clean. Happy with the stay.

location is excellent! just next to the British library & minutes walk to St Pancras/King’s Cross Train Station. Lots of buses as well and Euston station is nearby as well. Very near to Camden Town as well. Check-in was quick but a bit impersonal. Room size is standard & pretty good. The only thing that I am concerned about is that the elevators doesn’t need key card access so anyone can just take them up to any floor/room directly so made me feel a bit insecure. The sound insulation in the room isn’t too great - could hear next door neighbour slamming doors/walls.. but the king sized bed is excellent and super comfortable!!