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How to Use Shanghai Disneyland App?
Planning a trip to Shanghai Disneyland? The resort's official app is your ultimate companion, saving you hours of waiting in lines and making your park visit as comfortable as possible. It's not just an app, but a complete guide and personal assistant all in one. In this guide, you'll learn how to download the Shanghai Disney Resort app, register, buy tickets, and use its key features.
Why download Shanghai Disneyland app?
The official Shanghai Disney Resort app is your main digital assistant in the park. It brings everything you need together: from buying tickets to navigation and ordering food. Here is what you can do through the app:
| Category | Things to do | How it helps |
|---|---|---|
Tickets | Buy admission tickets and annual passes | Saves time at the ticket office — you head straight to the turnstiles |
Queues | Disney Premier Access (paid pass for shorter lines) | Reduces wait times for the most popular rides |
Disney Standby Pass (free virtual queue) | Grants entry during a specific time slot without waiting in the general line | |
Live Wait Times — real-time queue length | Helps you choose rides with the shortest lines | |
Navigation | Interactive map with GPS and route planning | Helps you avoid getting lost and move quickly between locations |
Trip Planner | Allows you to plan your route in advance and get reminders | |
Food | Mobile ordering and payment for food in restaurants | Lets you skip the checkout line and pick up your order at a special window |
Accommodation | Book rooms at resort hotels | It's easy to plan an overnight trip right in the app |
Shows | Parade, show, and performance schedule | Helps you plan your day so you don't miss a thing |
Information about special themed events | Stay up to date with holidays and events in the park | |
Info | Park and Disneytown operating hours | Current schedule for today |
Contact Support | Get help right from the app |
4.7/5
44379 reviews
5/5
I was truly impressed when I went to Shanghai Disneyland for the first time in a year. There was a lot of maintenance on the attractions, which initially made me a little hesitant, but the other attractions were incredibly fun, so I was very satisfied this time as well. The final projection mapping show was truly breathtaking, and I highly recommend staying until the very end. I'll definitely be back!
4/5
I was wondering how I would actually receive my ticket, since reservations are made using passport numbers and the names printed on the passport. In reality, your passport is scanned at the entrance gate, and you can enter immediately. I was surprised by this! Ticketless entry. You receive a ticket stub when the gate opens. There doesn't seem to be a parade, but projection mapping on the castle took place from 8:30 PM. I traveled by subway, so I used Alipay to leave my suitcase in an automatic coin locker at Disneyland Station. Although it's inside the ticket gates, I was going to take a taxi back, so I told the person at the ticket gate and they gave me a QR code for entry. You enter through entrance 1 and exit through exit 4 using that QR code. For taxis, there is a designated area where you can temporarily stop beyond gate 3 of the subway station, so if you call a taxi with DiDi, it's easier to communicate if you tell them the number of the designated stopping area.
4/5
It’s a spacious Disneyland, bigger than the one at Tokyo, & facilities are well maintained than those in Paris. We went on a Tuesday but it was still pretty crowded. Get ready to walk a lot from the parking lot all the way to the park. However I find that the merchandise here do not have a lot of variety, unlike those in Tokyo or even Hong Kong. Food & drinks here are pretty expensive! Toilets are quite clean!
5/5
The advantage of booking tickets online is that you can take your time to consider the packages you want. I highly recommend Trip.com for its great prices and accumulated benefits!
5/5
It's just a childhood dream
Where and how to download Shanghai Disneyland app?
Official Shanghai Disneyland website
Official app icon
Official sources
| Platform | Where to download | Highlights |
|---|---|---|
iPhone (iOS) | App Store (any region) | No need to change your Apple ID region |
Android | Google Play Store, Huawei AppGallery, vivo App Store, and Xiaomi GetApps | Use only official stores |
Any device | QR code on the park's official website (at the bottom of the page) | Leads to the download page in the corresponding store |
System requirements
| Platform | Minimum version | App size |
|---|---|---|
iOS | 16.0 or newer | 97–464 MB (depends on device) |
Android | 5.2 or newer | 97–464 MB (depends on device) |
Interface languages: Simplified Chinese and English.
⚠️ Important: We strongly advise against downloading APK files from third-party sites due to the high risk of counterfeiting, viruses, or data theft.
The Shanghai Disney Resort mini-program on WeChat and Alipay (a no-install alternative)
Shanghai Disney Resort mini-program on WeChat
Shanghai Disney Resort mini-program on Alipay
If you don't want to or can't download a separate app, just use our mini-program:
- What it is: a mini-program inside the WeChat or Alipay apps.
- How to find it: simply enter "Shanghai Disney Resort" in the search bar within WeChat or Alipay.
- Available features: ticket purchases, wait time viewing, restaurant reservations, and park navigation.
An important detail: to purchase tickets via the mini-program, you'll need a WeChat or Alipay account with a linked bank card. You don't need to register to view the map and queue times.
Tip: If you have the international version of Alipay, the mini-program will be in English, or you can use the built-in translation feature.
Registration in the Shanghai Disneyland app
How to create an account?
Creating an account is a necessary step for purchasing tickets and booking services.
- Open the app and go to the "My" section.
- Click "Log in or create a Disney account".
- Select your country code from the drop-down list.
- Enter your mobile phone number and tap the button to receive a verification code.
- Enter the SMS code to complete your registration.
What information you'll need: name, date of birth, phone number, country of residence, and ID details (passport number).
Important for park entry: online tickets are linked to your passport. You will need to present your original passport at the entrance—copies or photos are not accepted.
Can I register with a foreign phone number?
This is the most common question and the biggest challenge for travelers from abroad.
| Challenge | Description |
|---|---|
The code isn't arriving | The SMS delivery system is optimized for Chinese carriers. Despite the availability of international codes (+7 and others), delivery is often unreliable. |
The code is arriving with a delay | Sometimes the SMS arrives after 10–15 minutes, when the code is no longer valid |
Repeated requests don't help | The issue is on the sending server's side, not with your carrier or phone |
What to do if the code doesn't arrive?
| Method | Description | Reliability |
|---|---|---|
Log in via Alipay | If you have an Alipay account with a linked card, use it to log in—you won't need an SMS code | ⚠️ Medium (depends on Alipay availability) |
Buying a Chinese SIM card | Register using a Chinese phone number—the code will arrive without any issues | ✅ High |
WeChat/Alipay mini-program | No registration required to view the map and wait times | ✅ High |
Book tickets on Trip.com | The easiest way — no SMS verification or phone number linking required | ✅ High |
Important note: you don't need to register to use the interactive map and track wait times in the official app. You can simply open the app as a guest and start using these features right away.
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How to buy tickets via the official Shanghai Disney Resort app?
Step-by-step guide
- Download and install the app.
- Sign up (or log in to an existing account).
- Head over to the "Tickets" or "Shop" section on the home screen.
- Choose your ticket type:
| Ticket type | Who it's for |
|---|---|
One-day | Standard ticket for the selected date |
Multi-day | For 2 days (save ~10% compared to two one-day tickets) |
Child / Senior | Children aged 3–11 and visitors over 60 (~25% discount) |
Annual pass | For frequent visits |
Special packages | Includes expedited entry, hotel, and other services |
Prices: from ¥475 for an adult on a regular day to ¥799+ on peak dates.
- Select the date and quantity (up to 5 tickets per order). If you see "Sold Out" next to a date, it means tickets are no longer available.
- Pay for your order via Alipay.
Important payment details:
- You'll need an Alipay account with a payment method linked.
- Foreign bank cards aren't always accepted.
- A fee of about 3% applies when paying via Alipay/WeChat.
- Get your tickets—they will appear in the "My Tickets" section as a QR code for park entry.
Shanghai Disney Resort
4.7/5
44379 Reviews
I was truly impressed when I went to Shanghai Disneyland for the first time in a year. There was a lot of maintenance on the attractions, which initially made me a little hesitant, but the other attractions were incredibly fun, so I was very satisfied this time as well. The final projection mapping show was truly breathtaking, and I highly recommend staying until the very end. I'll definitely be back!S$ 44
An alternative: buying Disneyland tickets on Trip.com
If registering in the official app is causing trouble (SMS isn't arriving, no Alipay), use Trip.com:
| Advantage | Description |
|---|---|
Payment with international cards | We accept Visa, Mastercard, and MIR |
Interface in English | Convenient for international travelers |
No SMS verification required | All you need to do is enter your passport details |
Free cancellation | Available up to 24 hours before your visit (on most tickets) |
Entering the park with tickets from Trip.com works just like it does with tickets from the official app—you'll need your passport and QR code.
Comparing ways to buy tickets
| Parameter | The official Shanghai Disney Resort app | Trip.com |
|---|---|---|
Pay with an international card | ❌ Not accepted (only via Alipay) | ✅ Accepted directly |
SMS confirmation | ❌ Required (issues with foreign phone numbers) | ✅ Not required |
Ticket format | QR code in the app | QR code in your email |
Entry document | ID card or passport | Passport |
Interface language | Chinese, English | English and others |
Customer Support | In Chinese | In English and other languages |
Free cancellation | Limited | Available up to 24 hours before your visit |
- The official app — if you have an Alipay account with a linked card and a Chinese phone number.
- Trip.com — if you want to pay with an international card without fees, avoid SMS issues, and get support in English.
Both methods provide the same tickets for park entry—the only difference is the purchasing process.
FAQs about Shanghai Disneyland App
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Is the Shanghai Disneyland App available in English?
-
Can I buy Shanghai Disneyland tickets through the app?
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Do I need the Shanghai Disneyland App to enter the park?
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Can I check attraction wait times on the Shanghai Disneyland App?
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Can I use the Shanghai Disneyland App to find characters and show times?
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