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Posted on Jun 20, 2026
Guest User
Stepping into this hotel felt like going back in time to The Great Gatsby. It's probably the most luxurious hotel I've stayed at in Osaka. They really made good use of the public spaces, and the Peacock Alley is simply stunning – I could admire it all day.
The front desk staff spoke fluent English, which made communication quite easy.
Contrary to what I read online, the standard room was perfectly fine. I was given a high floor, and the room was spacious, well-divided, with plenty of space for luggage. The twin room had two queen-sized beds (1.5 meters each), making it very family-friendly.
The downsides were the low water pressure in the bathroom and the water not getting hot enough.
They provided Aesop amenities, and the ginger scent was lovely.
The breakfast was a bit disappointing. It was semi-buffet style with limited variety, and the main courses were quite uninspired, not really matching the room rate. I do recommend the French toast among the main dishes, it was excellent. The biggest issue was the long queues, which really detracted from the experience.
The hotel's location is quite good. Directly downstairs is Green Place with a wide variety of dining options, and Ushigoro is on the third floor. You can walk to department stores like Hanshin, but taking a taxi is more convenient for Hankyu.
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Price per night from€ 732
Posted on Apr 30, 2026|Premium Room
Francesca CindyHad a wonderful stay, room is spacious, link to a mall sheltered. A junction away from Yodobashi Mall and Umeda Train station.
The rooms are reasonably big. Love the bathroom. Separate beds are slightly bigger than single beds. Linens are luxurious high thread count. Room Flooring is semi wood and carpeted. Coffee and Tea are complimentary, comes with full set of in room requirements, ironing set, luxurious bathrobe, bar fridge, comfy bedroom slippers, safe, V Sassoon hair dryer, full bathing and vanity kit, toilet cubicle is separate by a door, bath tub is of good size, separate shower water pressure is fantastic. Motorised linen blinds, daily bottles of water
Here’s my favourite: Facilities include 24hrs of fully equipped gym all machines including leg machines, bar and free weights, gym balls, foam rollers, treadmill, elliptical, bicycle etc.
Use of Bathhouse and indoor swimming pool included as part of the booking. Spa facial and massage avail at a fee.
Lounge area is great with nice matcha latte. Had buffet breakfast in the morning, sufficient variety. Lotsa fruits choices.
Building is exclusive luxury. Initial check-in process can be better and less rigid. Pre-paid room type if unavailable, guests should be informed ahead prior to arrival. Somewhere between Trip.com and the hotel miscommunication should not affect the hotel guests traveling 12 hours to reach there.
Director of rooms Mr Liam Wynn Williams saved the day. Thank you very much for your kind hospitality to resolve the issue.
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Price per night from€ 338
Posted on Aug 14, 2026|Deluxe Room King - Osaka Castle View
Guest UserThe hotel staff were very welcoming. The gym and pool had dedicated attendants, and you could rent swimsuits. The pool was heated, and they provided towels, bathrobes, iced lemonade, mineral water, and a swimsuit dryer. Basically, you could just go down in slippers with your room card to enjoy it. The pool area also had a sauna and a cold plunge pool. The hotel's breakfast selection was rich, offering Western pastries, Chinese dim sum, and various Chinese porridges, all of which tasted quite good. The hotel also offered electric bicycle rentals, perfect for cycling to Osaka Castle. The JR station was a 10-15 minute walk from the hotel. The tea in the room was also delicious, and the teapot selection showed good taste, allowing you to enjoy tea and the views of Osaka Castle from your room. The hotel bathrobes were very comfortable, and even the hairdryer was a Dyson. The room key was a wooden hotel logo card attached to a wristband. It's fine if you're not going far, but I personally prefer a card-style room key that can fit in my wallet.
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Price per night from€ 509
Posted on Jul 23, 2026|Regular Floor Superior Triple Room Non smoking
woshijiqimao
Pros:
1. Exceptionally clean.
2. The room has an transom window that can be opened for ventilation (it's rare for high-end city hotels to offer openable windows; I hope they retain this feature when they renovate). Fresh air is definitely better than a ventilation system, as ventilation ducts can also accumulate pollutants.
3. High-quality ingredients used for breakfast.
4. Room service food is delicious; I ordered it multiple times (mainly because there aren't many dining options nearby).
5. Plenty of convenience stores in the vicinity.
6. Excellent water pressure in the bathroom, very refreshing.
7. The toilet light brightness is adjustable, allowing you to see clearly at night without being fully woken up.
8. Great location. It's actually quite close to Umeda. A taxi to Shinsaibashi cost 125 yen, and back from Umeda was between 70-80 yen. A taxi to Universal Studios Japan (USJ) was 365 yen. The airport is less than an hour away.
9. All staff members greet you with a bow, giving a very 'old money' imperial vibe.
10. The rooms are spacious. I recommend booking a 40 square meter room for a very comfortable stay.
Cons:
1. The adjacent shopping mall is struggling, and all the restaurants inside have closed down, leaving very few dining options nearby. Only McDonald's is open; otherwise, you have to walk at least 700-800 meters to find a decent restaurant. Also, the hotel doesn't offer a buffet dinner for lunch or dinner, which meant I had to rely on room service.
2. The hotel provides very few toiletries; there wasn't even body lotion. Who doesn't moisturize after a shower? Hotels like Okura at least provide a small sample pack with a tiny packet of makeup remover, face wash, toner, and lotion – that can't cost much.
3. The room service menu could be more diverse.
4. The buffet breakfast variety is exactly the same every day. After eating it for five days, it was hard to keep going. Couldn't they introduce a little variety?
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Price per night from€ 133
Posted on May 6, 2026|Superior Twin Room
raider
Facilities: The classic quality of a long-standing luxury brand.
Hygiene: Impeccable, as expected in Japan.
Environment: Right above the railway station.
Service: First-class service quality! Surrounded by amazing food options! An indispensable choice when in Umeda! However, it's a bit pricey and the rooms are a bit small.
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Price per night from€ 390
Posted on Sep 1, 2026|Deluxe Triple Room-Non-Smoking
艾斯特琳Absolutely wonderful stay at Candeo Hotel Shinsaibashi!
We stayed in the deluxe triple room for our family trip. The location is fantastic, within easy walking distance of Shinsaibashi and Dotonbori, full of restaurants and shops nearby.
The room was spot-lessly clean, modern and spacious enough for three people. The staff were polite, friendly and helpful.
Great facilities, convenient transport and excellent value for money. Highly recommended for family travellers, we would definitely book again on our next visit to Osaka.
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Price per night from€ 186
Posted on Jul 31, 2026|1 King Suite Corner Room
Guest UserBlown away by the bakery downstairs! Not only do they have freshly baked bread, but also delicious and affordable food from the hotel restaurant. I loved how plentiful the hotel shuttle bus and taxis were! 😍
On our first night, we got an upgraded room. While it was bigger, the toilet and shower were combined. Since we were traveling with an elder, I was concerned about the safety of climbing in and out of the bathtub. After speaking with the front desk, they changed us back to our original room type. The next day, the hotel staff even brought our luggage directly to the new room and helped set up the extra bed – I was so grateful! ❤️
The hotel is located in Nakanoshima, which is perfect for a city walk. I'll definitely stay here again next time!!
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Price per night from€ 103
Posted on Nov 16, 2025
Kantheetat Sudpor
This one just beats all my other stays in Japan, it was seriously that good. The location is near Umeda Station, a super quick three-minute walk, and it was so easy to find amazing local cuisine nearby.
The public bath is the absolute MVP here. I was totally not expecting someone with a tattoo on the back like me to be allowed in, but it was fine. My Japanese friend even said, ”Your public bath is way too good to be the one of a hotel, it should be a private public bath.” The quality is superb, and the amenities are fully equipped with everything you have in your own bathroom: hair spray, shampoo, hair conditioner, sponge, razor, nail clipper, nourishing cream, toothbrush, toothpaste and woww a lot. You put heart in every detail. It was my first experience with a Japanese public bath, and it was the best.
The staff are super friendly but still uphold guests’ privacy. Having a lot of guests, it was surprisingly enough to sleep.
Just one quick recommendation: The hostel requires a daily check-in even when you book consecutive days. For us, it was no problem sorting out and communicating with staffs. But some foreign guests seemed a bit confused by the process. If they could clarify that for non-Japanese speakers better, the place would be beyond perfect! Thanks for the excellent experience!
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Price per night from€ 20
Posted on Mar 28, 2026|[annex]twin(non Smoking)
Guest UserThe room is small but can open two suitcases. The public bath and spa are excellent. Close to JR station and donki. But the staff and hotel policy are terrible and I could only rate it woth adverse comment. First, at checkin the staff did not tell us the spa world could be used even after checkout, so we had no idea we could still stay to play the spa world the next day until we learnt it from other residents in the hotel. If we have learnt it earlier at checkin we might adjust our travelling plan as we checkin late at night from landing. Second,
upon checkout we asked for luggage storage service, which is very basic services of hotel, but the staff said if we were leaving and not staying for the spa, they would not keep our luggage. I am not meaning leaving Japan but I just go out from breakfast or some shopping. I have visited Japan multiple times and stayed in many hotels or residence, and this is the first one not offering luggage storage service. Please do not call this a hotel if you refuse to offer luggage storage service. Third, the hotel prohibited any slipper and every one had to walk back to rooms in bare feet after public bath, this sounds dirty while the staff was wearing slipper. Hotel could provide slippers and require resident to wear hotel slippers only. Bad experience and poor service.
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Price per night from€ 45
Posted on Feb 14, 2026|Standard Single Room Non smoking
George MuletCityPlaza Osaka was located in a very convenient area. It’s near Osaka Castle. There were also many subway stations around the hotel. It’s central to a lot of attractions. The breakfast was good and varied. The hospitality of the staff was excellent. They did a great job. The fitness center was clean and had a large variation of machines and weight. The bathroom was clean and the water pressure was great. My only complaint is that the carpet floor of my room had many stains on them. I’m sure they’ve been cleaned over many times, so it wasn’t too much of a bother. Affordable rooms with great amenities in Osaka.
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Price per night from€ 64