Spa Hotels in Osaka

We got a great deal with Trip and stayed on the Club floor for 2 nights. The hotel entrance was a bit hard to find when you are walking through the mall. Checked in at the Club floor and it was very efficient. Room was very spacious and very clean. Club floor experience was excellent with breakfast, afternoon tea and evening cocktails. We had particularly good experience with the afternoon cocktails as they made lots of different ones for us that was not the standard menu.

It was an amazing stay in the Hotel with an Onsen place right in the same complex. Super convenient as it’s just opposite to a JR station, but do look for the right exit which connect to the hotel with a easy accessible walk over a footbridge - going the bumpy and chaotic way along the street with all our luggages weren’t fun. It’s chic & chill, and with an amazing view! The sunset was nice - I was up before 4:30am to catch it.

Conclusion I will never stay at ANA Crowne Plaza Osaka again. The room was the smallest I have ever been at and part of the window was blocked by a wall outside the room. The check in and check out was chaos with a huge queue. The hotel is outdated too. The only positive thing regarding this hotel is the club lounge. Review I arrived with the Shinkassen at Osaka station and the hotel is in walking distance from station. The train station is huge, and I was difficult to find the right exit. The hotel is located in a business area, but there are a lot of restaurants, bars and shops in the neighborhood. Not the right area, if you are a turist. I arrived at 2 pm, where I could not get me room even I am an IHG diamond member. Came back after a couple of hours, where there was a huge queue. Check-in took between 45-60 min. It was the same situation, when I should check out. It is not possible to check out in the IHG app. Even I have the highest status in the IHG program, I got the smallest room in the hotel. It was not possible to open my suitcase in the room - i don’t want it on the bed. The window was partly blocked by wall outside the window. The room is very outdated. I had access to the club lounge, where I had a couple of drinks during the evening and breakfast in the morning. The lounges was ok but it was busy.

Stayed at Swissôtel Nankai Osaka and couldn’t be happier with the location. It's a 5-minute walk to Namba Osaka Station via the underground, and Namba Nankai Station is right beneath the hotel—super convenient for getting around! The water pressure in the rooms is excellent, making showers refreshing after a long day. Plus, the Japanese bath on level 11 is a wonderful perk for relaxation. Recommended for a comfortable and convenient stay in Osaka!

Centara Grand Hotel Osaka exceeded my expectations! It’s one of the best hotel I’ve stayed in Osaka. The room was spacious, nice, quiet, and clean. The customer service was great. The location is perfect, short distance walk to the metro stations and Dotombori. If you’re looking for a luxury hotel in near the shopping areas, this hotel is 100% recommended. I would go back again. 😉

Although I was not staying at the W, the MIXup cafe is a fun spot in the middle of Osaka to have a tea or coffee and their amazing dessert(s). I was looking to try their seasonal dessert, the strawberry mille feuille, although it was already sold out when I arrived. This gives me another reason to return soon! The staff was so friendly and helpful. Upon arrival, I was swiftly shown to my table that I reserved ahead of time (thanks, Marriott Bonvoy), and was walked through the menu and how their orders work. Many teas to choose from, and the cake I chose was plated so beautifully. The chantilly cream with the berries - out of this world! The entire experience was smooth, and I was delighted with the level of service provided. In a way, this is ”normal” and expected for Japan, but I want to highlight that I really enjoyed this visit and look forward to going back.

All reviews are based on the room on the 32nd floor where I stayed and my own experience. Let me start with the main point. The hotel is too new. The room smells, smells, and smells, especially the walk-in closet! I wanted to try it, but I was taught a lesson by reality. If you bring your children or mind the smell of the decoration, come back at least 3-6 months later. Advantages: Nice night view. Soft slippers. New facilities. The walk-in closet is very large. The refrigerator is very good and has a full range of products. You can have anything you want to drink in the middle of the night. The coffee pot is from fellow, and the nuts in the room are delicious. The hotel TV projection is smooth. The shower facilities are clean. There is still room for improvement: The location is not easy to find. No taxi driver can quickly recognize the location. You have to check it on the roadside for a long time. It seems that because it is too new, the navigation on the taxi did not enter this address. The front desk pretended not to understand Chinese and said that he could not speak a bit of Chinese. After checking in, I suddenly saw his name tag and asked him in Chinese, ”Isn't your surname Chen?” He immediately made a 🤫 gesture to me, smiled awkwardly and whispered that the rules do not allow speaking Chinese. I asked him if he was *********, and he nodded vaguely. You can experience it yourself🤷. The welcome service is two bottles of mineral water and disposable towels. When the room fee is paid in advance, a deposit of 60,000 Japanese yen is collected. There is no service of sending upstairs and introducing the room. I don't know why this Four Seasons Hotel does not have such a basic service. I communicated with the hotel in advance that I would bring children and needed children's products in the room. After three communications, the hotel said that they would be prepared, but there were no children's products in the room. There was no welcome fruit, but two cupcakes with DIY frosting and marshmallows were given. Maybe they think this is children's products. I got a corner room on the 32nd floor. It may have just been renovated. The door smelled of renovation. The cloakroom smelled even worse because it was completely enclosed. There was a numbered sticky note on the door, which was not removed by the service staff until I checked out. The pillow was very uncomfortable. Remember to ask the room service for a harder pillow. The TV welcome addressed the guest without the last name. The night bed was better on the first day. In the following days, the pillow was not moved away or the quilt was tucked away, and the slippers were not taken out. Maybe this is the rule of this Four Seasons. The bathtub is square, not long, and the shower position is a bit strange. I feel that it is not very comfortable to use. I especially hope that the room manager can use the hair dryer himself. The sound is huge! And my hands are numb after drying my hair. The coffee pot is so good, the hair dryer can be improved. The texture of the towel is not good, it is very hard, the bathrobe is also wrinkled, and the belt I got one day has flying edges. They really don’t treat me as an outsider. The air conditioner is weird. You can't adjust it to heat or cool. The temperature is set by the guest and the air conditioner decides it by itself. When the air volume is turned off, it is cold below 20 degrees and hot above. I don't understand this. You can hear the sound of cars passing by in the room at night, and there is always a white noise. I don't know if it is the refrigerator or the toilet, buzzing. Oh yes, the pens in the room are broken. There are many other things that I won't go into. In short, this experience is not pleasant, and it has worn away the good impression that Four Seasons left on me before. Considering the room fee of 12,000 for three days, there are many other options. I may not patronize this brand for a long time.

Extremely bad service especially for a luxury hotel. Air-condition in room was hardly working, very suffocating for summer. Explained it to the night receptionist. Who immediately replied why could we bear with it on the first night. Sent a fellow service staff who stuck a temperature rod deep into the vent to show the air con was working fine. Couldn’t understand that there was no wind. On the check out day, asked the concierge on the ground floor to help book a bigger taxi in the morning as there were more people and bags. The person replied “yes, yes, yes”. Came back in late afternoon to confused looks.

Concierge: We emailed the hotel weeks in advance of our stay to assist with bookings. Weeks would pass before they would respond, and multiple follow up emails were required to get a response. They did successfully book one 3 Michelin star restaurant to which we owe them significant credit. However, when we arrived and asked basic requests such as where to find restaurants or stores, the concierge was usually very short and had no suggestions. We were better off consulting Google maps. And this for a 5 star concierge service? In addition, the English skills of many of the concierge staff were extremely limited. While I know some Japanese, it should not be required at a hotel of this calibre. In fact, when visiting Japan, a 5 star hotel should have fluent English speakers for most front facing staff. Hotel Condition: The hotel has significant and noticeable wear and tear. We were in a Grand Deluxe Suite and when I arrived, a man was literally gluing on a piece of the door that had torn off. The woodwork throughout the suite was heavily scratched and dented including tables. The carpet was worn thin, and the sofa's velvet exterior was worn. In any event, for a hotel suite whose copay was $500+ per night, this was disappointing. Check out Process: The check out process was extremely troubling and disappointing. We asked for a Butler to assist with bags multiple times, and even after 45 minutes they did not come up to our room to collect our bags. This resulted in us having to drag our bags down to the lobby ourselves, as we were rushing for a Shinkansen train. Normally, this would have been fine, but we had a lot of luggage. The significantly wait time for luggage assistance is not characteristic of a St. Regis. Hidden Taxes and No Final Folio Provided: The hotel has some hidden taxes associated with rooms that have copays for upgrades. While we expected to pay 50,000 yen per night + about 37,000 yen in total taxes (about 5600 yen per night in tax), we did not expect too many additional taxes. Yet there was another 6500 or so taxes per night in taxes we were assessed. Even after numerous attempts, the hotel never sent a final folio nor explained the charges which is all I asked. General Impressions: The hotel seems poorly managed with a ”choatic” vibe in which there is not only no personalized guests are vying for the attention for concierge staff who are stretched too thin with minimal English skills. While I understand this is a busy time for the hotel, the hotel should not be having any difficulty meeting basic demands of elite members even when they are at capacity. The hotel felt more like a 3-4 star hotel than a St. Regis. Among St. Regis hotels, this one was a major disappointment.

The location is quite good. Next to the Umeda Sky Building so it’s easy to find. However it’s a 5-10 min walk to the big department store, but the walk is okay. There is a shuttle bus service which makes it very nice also. The room is quite big and of course everything was nice and clean. The breakfast was amazing! I love the hotel and would stay again!