4-Star Hotels in Chengdu

This hotel truly cares about its guests and provides genuine service. I absolutely love it! A big thank you again to all the hotel staff for their warm service. The restaurant lady's smiling service really touched my heart; she even came over to comfort my crying child. The three ladies in blue gave my child a gift, which was so kind, as my little boy can be quite a handful. Thank you for your hospitality; we'll definitely be back!

I have planned to go to Shouzhuo several times in the past few years, but I missed it because of things. This time the Dragon Boat Festival finally happened. Shouzhuo is located deep in the Bamboo Sea. The roads are easy to walk and the transportation is very convenient, but you have to be careful when you miss the bus sometimes. Once you enter the Bamboo Sea, your mood will become very good, and the temperature is a few degrees lower than in the city. There is no need to turn on the air conditioning in the room, just turn on the fan and it will be cool. The inn has its own parking lot and charging stations. As soon as you enter the inn, you are attracted by the architecture and scenery. It is definitely a good place to relax and unwind. Every step is a view. The room was neat and clean and it was so comfortable. The service is excellent. Every staff member is very enthusiastic and will try their best to meet any request. Any words mentioned unintentionally will be taken seriously by them. In the afternoon, a food box was given for afternoon tea, and in the evening there was rice noodles and fermented glutinous rice as a midnight snack. The breakfast was a customized meal, which was rich and delicious. I made a reservation for dinner and chose a meal price of 200 per person. I must make a reservation one day in advance. It's delicious and the portions are so generous that several tables nearby said they couldn't finish it. There are various activities such as pot throwing and archery in the inn. There is also a rice dumpling making activity on the afternoon of Dragon Boat Festival. You can choose to cook dinner for dinner or take it home. In the afternoon, the staff took us out to go fishing for crabs. The staff brought small buckets and nets to accompany us all the time. Let’s go out to watch fireflies together at 9pm. There will be more fireflies in July and August. At night, you can catch a lot of crabs in the river ditch in front of the inn. With this kind of comfortable life, I plan to stay for a few more days during the summer vacation. The room is very big. The children sleep in the attic and we sleep below. The tatami is super big and suitable for reading and drinking tea. The room is equipped with air conditioners, fans, electric blankets and heaters. I thought the curtains would let light through, but I didn't expect them to be very suitable and I could have a good night's sleep. Eye masks and earplugs are also provided in the room, but of course they are not needed. Summer is here, so the inn can prepare more ice cubes or cold beverages and beers, suitable for everyone’s late-night snacks. All in all 100 points, see you in the summer!

Extremely satisfied with my stay. 1. Room: The queen room was clean and hygienic, and the mattress was just right, not too soft and not too hard; 2. Service: The front desk staff were welcoming and helpful, and housekeeping was excellent, with attention to detail; 3. Laundry: The self-service laundry room was well-equipped, making washing and drying convenient, which is a huge plus for business travelers. I will definitely choose to stay here again next time.

The hotel facilities are excellent. The front desk staff, especially a young lady with glasses, provided wonderful service. Her colleague, a young man, proactively helped us carry our luggage to the room, which was much appreciated. The courtyard features a fountain, and upon check-in, we received six complimentary snacks. The lobby offers fruit tea and a Hanfu (traditional Chinese attire) experience. They also provided breakfast for our entire group, which was a nice touch. The room was clean, hygienic, and free of any odors, making for a great experience. It's also very close to Kuanzhai Alley. Highly recommended!

The staff were very friendly and helpful. The location is super convenient, within walking distance to Kuanzhai Alley, and there are tons of great food options like串串 (chuanchuan) and hotpot right behind it. Plus, there's a convenience store nearby. All in all, it's a very convenient place to stay! However, the cleanliness on the first day wasn't great, but after we talked to them, it was very clean from the second day onwards. Overall, it's still pretty good, and I'd choose to stay here again next time I'm in Chengdu.

Overall, my stay was extremely satisfying, earning a five-star rating. The hotel boasts an excellent location, making it incredibly convenient for getting around and shopping. The room was spacious and tidy, with meticulous housekeeping and soft, comfortable bedding. The soundproofing was also quite good, ensuring a peaceful night's sleep. The staff, especially 330, were warm and courteous, and check-in was efficient and hassle-free. The breakfast offered a wide variety of delicious options, and the facilities were complete and well-maintained. The hotel offers great value for money, making it perfect for both business trips and leisure travel. I would definitely choose to stay here again.

This was my second stay at the hotel, and once again I was very pleased. The room size is generous, and overall it offers excellent value for money. The bed was very comfortable, and since I was on a work trip, I especially appreciated having a proper desk and chair, which made it easy to settle in and work. One thing I particularly value is that the non-smoking floors are genuinely non-smoking—something that can’t always be taken for granted, especially based on some past experiences I’ve had in China. The breakfast was very extensive, with a wide range of options catering to both Chinese and Western tastes. There was a large selection of cooked dishes, as well as Western-style items including bread, butter, jam, cereals, fruits, vegetables, and pastries. Overall, the variety was impressive and generous. From my perspective as a vegetarian who includes dairy, one small improvement would be the addition of cheese, which was missing. I also noticed that, despite the strong Western offering, cutlery was not always readily available and I occasionally had to ask for it. That said, the staff were very friendly and accommodating, and the coffee was excellent. During my first stay, I also tried the late-night snack option, which I found quite interesting. It mainly consisted of noodles and dumplings, though most options were meat-based. Including a few vegetarian choices would make it more inclusive. A special mention goes to Ryan Jiang, who was incredibly helpful throughout my stay. He assisted me with sending packages via courier, helped arrange an extension when I decided to stay longer, and even upgraded my room and included breakfast when I rebooked. His support made everything smooth and stress-free. I also appreciated the small touches, like having fresh fruit in the room after a long day out. Additionally, I had medication that required refrigeration for the time that I had checked out and until I re-checked ( I had travelled for one day to Chongqing and back), and the concierge team handled this without any issues. When I needed help connecting to the internet, the reception staff responded immediately and went out of their way to assist me—everyone was attentive and eager to help. Overall, this is a hotel I would definitely choose again.

⭐⭐⭐ Review of Hazens Hotel The hotel itself is clean, modern, and in a convenient location. However, my check-in experience was very disappointing. I booked two Panda-themed rooms for two nights because I wanted to surprise my daughter for her birthday. After a 5-hour journey, we arrived at the hotel only to be told that the Panda-themed rooms were no longer available because we checked in later, and they had given our rooms to guests who arrived earlier. Honestly, this explanation made no sense. If the rooms were allocated on a first come, first served basis, it should have been clearly stated when I made the booking. I reserved and paid for a specific room type, so I expected to receive exactly what I booked. I tried explaining to the hotel staff that I wanted the room I had reserved, but they insisted it was fully occupied. I was too tired to argue, so I contacted Trip.com customer service instead. Surprisingly, after Trip.com stepped in, the hotel immediately contacted me and asked us to check out of the room we had just entered and move to the Panda-themed room that I had originally booked. That left me wondering—if the room was supposedly “full,” how did it suddenly become available only after Trip.com got involved? The staff’s attitude also left a lot to be desired. They rarely smiled, were not welcoming, and spoke in a rather unfriendly manner throughout the whole process. In the end, we did get the room we booked, thanks to Trip.com, and my daughter was happy. However, the unnecessary stress and poor handling of the situation made the overall experience disappointing. I hope the hotel improves its room management and customer service in the future.

Very nice hotel to stay for family vacation. 5-8 mins walk to Chun Xi Road. Lots of food option to choose near the hotel. The hotel buffet breakfast is nice with lots of variety to choose from. The hotel laundry service is excellent and all the staffs are very friendly and helpful. There are 5 dryers on top of 5 washing machines which is very convenient. Highly recommended for all travellers whose would like to visit Chengdu! 😊

Xiao Zhou and Xiao Zhao are so supportive. The hotel’s location is convenient and near station. The enviroment is so great and we are comfortable when staying here. Highly recommend