Spa Hotels in Benito Juarez

Every time I look back on my holi, I think of the hotel and how much I enjoyed staying here, & that I’m so glad we did as at first we weren’t sure as it’s not adults only. I remember the lovely scent when you walk in, cleanliness 10/10, interior is goals, my favourite was lunch time as there’s different food trucks from tacos, burger & chips, ceviche… Some days in the lobby they’ll also put out selection of biscuits/sweet treats to have with a hot drink. The breakfast buffet also amazing!!! I miss having their freshly cooked omelettes & the hashbrowns. They even have an ice cream bar. Quite honestly just enjoyed myself eating. We stumbled across a show once in the hotel as were waiting for a dinner table, took us by surprise as it was so good the entertainers.

The experience was very bad. The front desk check-in was done without a smile, as if I owed her money. When I encountered some problems, the front desk manager or supervisor came out to answer them, and they were the same, with a stern face and very rude. There was a fire alarm at night, and many guests evacuated from the emergency passage. In the end, we asked the restaurant staff ourselves, and they said that someone might have smoked in the room and triggered the alarm system. What an understatement. During the whole process, no employee came forward, which was simply amazing. What should I do if this is a real fire? Is this the fire evacuation plan for a five-star hotel? I have chosen W Hotel N times. In my opinion, the service of this W Hotel in Cancun is only at the three-star level. Be careful if you want to stay here. Except for the beautiful sea view, everything else is not beautiful 😂.

Haven’s beaches, location, and staff were amazing. Considering the price, we expected to not have the typical watered down alcohol/ meh food all inclusive experience, which unfortunately proved to be the case. You couldn’t get a buzz from the drinks unless you were injecting it straight into your veins. The only great restaurant was the Italian one. The coffee shop was also fantastic. The pools were beautiful, and there were always beach and pool beds available. The staff are very warm and friendly. Our jacuzzi never worked correctly and it turned out that you had to turn on the outside lights to get it to work, which we were never told. The nightly activities and the club are a bit cheesy, but the staff is doing the best they can. Big shoutouts to Pamela, Alfredo, Eli, and John, who were absolutely too notch staff. The rooms are beautiful and the rain shower is amazing! I think the overall value for experience is overpriced based on the food and beverages.

As we all know we have many places to choose from when it comes to Cancun. I’m from Texas and go at least twice a year! This place has a lot of false advertisement. I had gotten the vip package. Which is far from that. VIP check in was closed! So stand in reg. Long check in lines. Got upgraded to a bigger room. But for blood stain floors in the steps near the huge unsanitary unsafe tub. So slippery. See pic below. Asked to switch rooms. They said they’ll get someone to clean it. Didn’t for 5 days I stayed. They have 3 hotels. Okay. But if you’re not an “Diamond member” you can’t get a cart and take forever waiting for one. There was more maintenance cart than running on for guests. Also this really bother me. I got on one late after a show and It was busy. They wouldn’t allow 4 Asians to a seat with kids . Yet the 4 white people could?!!?! He said it was unsafe. Only 3. Sir there’s still 4 people in the back end. He wouldn’t take off till the Asians got off. But yet it was okay for the white people to stay on than drive off. I sat on this ride and told him. He didn’t care. Very rude. Also not all the rides work. The wave pool never worked the whole time. And all the food taste the same. Just places in different restaurants!! Oh the spa they raised all the spa to $350 a 60mins massage. In the U.S. it’s $150. They do this so they can get the 15% tax and but you get a credit for spa for $350 so it’s free. But pay taxes. Or go to timeshare breakfast for $500 spa again and pay $100 taxes on that. So on the way out they say they don’t allow Uber. They call taxi for you. They gave me a run down taxi with horrible smell the guy didn’t speak English. I asked for pricing with the bell guy he said $35. The driver could work is translator started driving off. Than when I got to the airport he said $55. I pulled up my Uber for that shittttty type of car it’s $10 on Uber. Uber black was $50. Why would i give you that. No way. I didn’t come to this beautiful country to get scam. Do better Mexico. I would never go back here again if they paid me!! Will be posting this and telling all my clients. Friends and everyone I can! This place is HORRIBLE!!! Only one useful was Kevin and Andres.

We were a family of 10 ranging from 11 months to 78 and all had a great time. It is a vibrant and bouncy hotel , we had three bedrooms in the Hideaway and two in family side, each one was beautifully furnished, great beds, jacuzzi bath, large 2 shower room separate loo. Food in every restaurant was first class, buffet for breakfast, lunch and dinner was better than alot of hotels we have stayed in. Grandson had 30th birthday party for which we hired a room it was great couldn't do enough for us. Room service was free and didn't have to wait an age for it to arrive. We have all decided to return maybe even next year it was that good. Of course we will book through My kinda travel as usual like being in the safe hands of Daniel and Stephanie

Everyone at the resort is so nice! Biggest kudos to Ceasar on the Vibe Team who made us feel like we were part of his family. He made our trip and is so good at his job and entertaining the guests! The vibe team was incredible in getting everyone involved and they always remembered our names! David and Goretti were also so welcoming and fun! We left with friendships and memories that will last a lifetime! Alberto in the Hideaway guest services makes the best drinks! If you like a chilled shot, he will hook you up! When we first arrived we did not get a king bed as requested for our anniversary celebration but management was attentive and was able to upgrade our room a day later. It was a beautiful view! We always felt celebrated when telling the restaurant waiters it was our Anniversary! They surprised us with cake!

A lot of luxury, very cool, there is no parking, you leave your car on the street, the dishes were not washed well, the use of the sailboat is free, but they charge you 200 pesos for environmental tax and they give you a bracelet that says it is 58 pesos because of this tax and they don't give bracelets to everyone, someone does business there, then the rivers say in the ads that they close at 7, but the staff takes you out at 6, and the main attraction of the water park is still useless. So I would return, the food in the Brazilian restaurant is very good, better than in the oriental one, which is the only one you have to reserve.

Our experiences at Sunrise was unbelievable. Our bartenders Gaspar, Antonio, Eddy were completely amazing. They took very good care of us. We had some great conversations with them, were extremely personable and always had a smile on their face day in. We have been going to Sunrise for the past five years and always enjoy running into the same bartenders/workers whom we see year after year. These bartenders are the best and looking forward to seeing them again next year.

Our second trip here, it always exceeds expectations. The food was amazing, the accommodations wonderful, and the service was next level. Shout out to Santiago on the Preferred Beach and Santos at the Seaside Grill for breakfast.we will definitely be coming back, as our daughter has decided she wants to get married here.