Hilton Cancun, an All-Inclusive Resort

The food is decent overall. The buffet can be hit or miss, but the staff and service are consistently friendly and helpful. It’s a little far from downtown in terms of transportation, but the hotel itself is great for families and kids.

Amazing all inclusive - modern, clean and well appointed.  We had excellent service - there was always someone asking us for drink orders, dining service was fantastic.  The only thing was that they were doing work on their beach so it was noisy and disruptive.  Loved their organized activities too - exercise classes, archery, cacao ceremony.  Best of all, room service was included.

The location is quite remote compared to the main Hotel Zone, and upon arrival, there were no staff members present at the check-in area, causing a wait of over 30 minutes. At that time, the color of the ocean water was brown. Water from the air conditioning units on the ceilings was dripping and posed a risk of falling onto food or even onto guests. The food quality was far from what one would expect from a 5-star resort, and the front desk staff, especially the female employees, were extremely unfriendly. Although it is marketed as all-inclusive, the hotel created separate premium menus, which left many guests feeling uncomfortable and dissatisfied. Additionally, there was no airport shuttle service provided.