The Westin Resort & Spa, Cancun

We stayed 3 nights, everything is ok, only the location is a bit far from the center of hoteles area. The breakfast is good a lot of variety. The view of the ocean is great too.

Celebrated our first wedding anniversary in this hotel and we’re so glad we found and booked this one. We’re lucky to have booked this early as we got a better rate. It’s less than 15 mins away from the airport and you won’t need to go out as they have everything you’ll ever need.

We have been staying at this hotel for many years as a family and we absolutely love it. Super clean and spacious rooms, friendly staff, and great location. The hotel is located within a little bay next to Punta Nizuc that shields the shore from strong ocean currents, so the ocean is calmer. The hotel has access to the lagoon AND the ocean, so you have view to the water on either side of the hotel. The beach was clean and there is a little reef where you can see tropical fish. Super chill and friendly vibe ＜3

You can find cleaner and more modern options. Pay a bit more and go to a better one. First hotel room I see with no lights. Not very clean.

This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read.

Good vibes