Spa Hotels in Beijing

When people talk about the Mandarin Oriental Wangfujing, Beijing, they often label it as a 'luxury hotel in the hutongs,' a 'hidden gem along the central axis,' or a 'masterpiece of the Qianmen regeneration project.' But if we set aside these external definitions and focus purely on the stay experience, the deepest impression it left on me can be summed up in two words: sheer comfort. This comfort doesn't stem from any single specific amenity, but rather from an overall feeling. Tucked away deep within Beijing's Qianmen hutongs, stepping through the gate from the bustling streets into the courtyard felt like entering a different dimension of time. Grey bricks, dark tiles, courtyard walls, and tree shadows – all elements were distinctly Beijing, yet without any forced emphasis on being 'Beijing.' The design didn't just stop at symbolism; instead, it re-organized the hutong courtyard lifestyle, truly allowing guests to live in a modern Beijing courtyard home. Beijing in the summer is particularly suited to this place. The afternoon sun dappled through the leaves onto the courtyard, with doves perched quietly on the branches. Sitting in the courtyard, watching the clouds drift slowly between the eaves and grey walls, you suddenly understand why old Beijingers always said, 'There must be a tree in the courtyard.' The tree not only provides shade but also marks the passage of time. The wind changes, the light changes, and the tree shadows change. Many mention its 'hidden location in the hutongs,' but what's truly worth experiencing isn't just the hidden aspect, but rather that elusive relationship with Beijing's urban culture. Outside the walls are the hustle and bustle of Qianmen, while inside, the unique sense of scale characteristic of courtyard living is preserved. Looking up, you see the sky; looking down, you see tree roots and青砖 (qingzhuan - traditional grey bricks); occasionally, birdsong can be heard. These seemingly ordinary details become precious in today's city. The service also left an excellent impression. It wasn't an overly enthusiastic kind of service, but rather a sincere and well-measured attentiveness. Help was always there when needed, yet they maintained an appropriate distance when not. Many high-end hotels can achieve professionalism, but it's not easy to make guests feel genuine care, and this place truly has that ability. Near check-out, I had a chat with the duty manager, Chloe. What began as a simple conversation unexpectedly became a memorable part of this stay. She meticulously detailed the design philosophy and spatial characteristics of the hotel's 42 rooms, patiently explaining everything from the layouts of different courtyards to the subtle differences between rooms. One could feel her genuine understanding and passion for this hotel, which in turn gave me a more complete appreciation for this hidden hutong gem. My special thanks also go to Chloe for her insights and hospitality. Upon leaving, I felt that the most precious aspect of this hotel wasn't its luxury, but rather how it has preserved the ambiance of courtyard living in a rapidly changing city like Beijing. Shade from trees, grey walls, summer clouds, birdsong. These seemingly ordinary things collectively form a part of my memory of summer in Beijing. If staying at a hotel is about experiencing a space, then the Mandarin Oriental Wangfujing is more about experiencing a Beijing way of life. It may not be for everyone, but for those willing to slow down and embrace the city, beauty can be found everywhere here.

The hotel environment is great, the facilities are new, and the room is very clean. The parking lot is huge. Every time I come to Beijing for a business trip, I choose this hotel. It's next to Liuliqiao East subway station and close to West Station. There's also a bus stop right outside the hotel, making it very convenient for getting around. What makes me even happier is that there's Lianhuachi Park nearby, which is a great place for morning runs and evening strolls. The staff, especially 007, provide exceptional and thoughtful service. They always greet us with a smile when we check in, and their consistent service is truly rare. I'll definitely choose this hotel again next time.

This stay truly exceeded our expectations, and we especially want to thank the duty manager, Alex Chi. We actually encountered a few minor issues at the beginning of our stay, and I thought it would just be an unremarkable experience. But then Alex appeared, patiently listened to our concerns, and resolved everything professionally and promptly. His attentiveness was evident in every detail – a gesture, a glance, a moment of listening – making us feel truly valued. It was a real privilege to meet such a perfect manager. The hotel's design is exceptional, especially the Library area, which is quiet and stylish; it's a delightful place just to sit and relax. The doorman was also very thoughtful, making us feel welcome every time we entered and exited. The breakfast service was excellent too, with exquisite food and prompt service. We will always remember this stay.

Overall, it's a good hotel in all aspects. The young man at the entrance immediately offered to help us with our luggage as soon as he saw us. After checking out, a lady in a cheongsam gave a teddy bear to my child, who was very happy. However, there was one strange incident: we didn't touch any drinks in the fridge, but housekeeping claimed we drank a bottle of Alien electrolyte water and withheld a 15 yuan deposit. When we called to inquire, they quickly processed the refund for the 15 yuan, so their problem-solving efficiency was excellent. But it's still quite strange where that drink went. This minor incident didn't affect the overall experience; the hotel is still very good.

The concierge and front desk staff were very polite, especially the male staff member or manager at the front desk, who was incredibly quick at resolving issues – highly commendable! The location is super convenient, near Dengshikou subway station, making it easy to access food, drinks, and entertainment. While the hotel facilities are a bit old, they've made efforts to renovate in small areas, such as the bedside and desk, adding outlets and power strips, which was very helpful for my work and meetings. I do think the showerhead should be replaced with a larger one and the water pressure improved. The breakfast seemed diverse, but not many items were particularly tasty. The hot dishes were average, and the juice wasn't natural, definitely not up to five-star standards. However, I'd still recommend the omelets, which were large, thick, and fluffy, a whole pot of hot Americano, and the pan-fried dumplings.

Facilities: The infrastructure is well-equipped, and the downtown location is very convenient. Hygiene: The hotel is well-maintained, and the cleanliness is impeccable. The cleaning is very thorough every day, and the bedding is very comfortable. Environment: The environment is quiet, with a warm and cozy atmosphere. Walking into the hotel immediately puts you at ease. Service: The service is characterized by the straightforward enthusiasm typical of people from northern China, making you feel very welcomed. The mini-bar is fully stocked every day, bringing a sense of happiness after returning from being out in the sun! The service is responsive and quick to resolve any issues, which is excellent. The only minor drawback is that the hotel breakfast could have more variety, although the existing items are exquisite and delicious. Welcome fruit: Loved the frozen hawthorn. Complimentary in-room mini-bar (replenished daily): Fantastic.

My check-in experience was just so-so. My check-out time and the kids' goodie bag were already set when I booked, but when I asked the front desk, they seemed clueless, like they were new, though their attitudes were pretty good. There were only two front desk staff. I'd read reviews saying everyone got upgraded, some even to suites, so I asked about an upgrade too. The front desk said an upgrade wasn't necessary, just a higher floor. I'm not sure if they were unwilling to upgrade or didn't know how. The shower in the bathroom leaked, and the towels felt old and couldn't be washed white. At the pool, there was only one towel, so if you go, you need to bring your own. Breakfast was average, not tasty, and there wasn't much variety. The next day, when we came back after going out, we couldn't get into our room. I went down to get the card fixed, but it still didn't work. I went down to the front desk again, and the second time, the front desk staff came up with me and fiddled with it for about 20 minutes. They said the key card was low on power. Finally, we got in, and then they called someone to change the battery. It's pretty amazing for a big hotel like this to have such an issue. The front desk staff who came up with me said they'd send some fruit, but they never did. While I don't really need the fruit, their attitude was quite amusing. I went to the rooftop bar to see the night view, but it rained, so I didn't get to see it. The french fries and sweet potato fries weren't good. At check-out, there were many front desk staff, and their attitudes were quite good. The hotel room was also quite nice, and the cleaning was done well. The small tent in the family room was great, and my child loved it. Parking requires a fee. The location is excellent, right next to Joy City, which is very convenient for shopping. The hotel exterior also looks very nice. If the issues I mentioned could be improved, I would consider staying again.

Upgraded to a business room, which was very spacious with fantastic views of Chang'an Avenue and the Capital Museum outside the window. The location is super convenient with Metro Line 1 and Line 16 nearby, plus Chang'an Shopping Mall right next door offering restaurants and a cinema. Although the in-room facilities are a bit dated, it's still highly recommended. I didn't have breakfast there; it was 138 RMB per person on the spot, which felt a bit pricey, so I wouldn't recommend it.

Firstly, the hotel's environment and facilities are excellent. However, for a hotel of this caliber, I can only give it a bad review. The service is extremely poor and lacks professional hotel management knowledge. During check-in, the front desk staff missed many details that should have been communicated, and their business handling skills and techniques need improvement. Next, I'd like to specifically mention Mark from the concierge department, whose attitude was extremely hostile, arrogant, and disrespectful. I promised you a bad review, and you'll certainly get it! I have no idea how hotel management trains their staff. After Mark learned I was a Black Diamond member, he repeatedly incited his colleagues to harass me by phone, asking me to 'go easy on them,' which brings me to the second person. The second person I'd like to name is Zhao Jing, Assistant Director of Housekeeping. I genuinely **cannot** understand how someone like this can become a mid-level manager at a hotel like InterContinental. After Mark's colleagues repeatedly harassed me by phone, I intended to give them a break. I mentioned that I had booked two rooms, and my other guest was about to arrive at the hotel to check in. I asked them to provide good service. Zhao Jing, I ask you, why in the world did you **harass** my guest when the issue was between us!? My guest reported that from check-in to riding the elevator to their room door, a staff member (Zhao Jing) kept pestering them to speak well of me and 'go easy on them'? She relentlessly badgered them the entire way. Any issues between us can be resolved directly. I had clearly stated that it was my guest. Do you, as someone who works in a hotel, not understand the meaning of the word 'guest'? I ask you! Why did you go and harass my guest?! Is this the InterContinental hotel's way of service? Who would dare bring important guests to this hotel with service like this? Furthermore, Zhao Jing repeatedly harassed me from the afternoon of check-in, to the evening, and until the next morning, despite me having clearly told her at least six or seven times, 'I do not want to receive any more texts or calls from you.' Buddy, I came to the hotel to rest. Otherwise, I could just go argue with people on a bridge all day, couldn't I? Before checking out, I had the opportunity to communicate in person with General Manager Mr. Mao. I hope Mr. Mao handles this properly, and I would like to thank him for arranging a car for my departure. On a positive note, I can commend the chef at the hotel's Chinese restaurant on the third floor; their cooking is quite skillful.

Upon checking in, Miss Zoe at the front desk was incredibly enthusiastic. When I asked about upgrading my room type, she immediately and proactively helped me check and change it, quickly finding me a room with a better view. She was patient and polite throughout our conversation, very efficient, and took the initiative to explain the hotel facilities. Her attention to detail showed thoughtful service, and she was serious and responsible in addressing guest needs. She's an excellent front desk staff member! 👍