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Posted on May 2, 2026|Deluxe Japanese-Style Room “Tenraku”
Mengsibaolixiong
The room was quite spacious, and the massage chair was a pleasant surprise – very comfortable to use. The room introduction was quite detailed, and it was my first time experiencing a traditional Japanese onsen ryokan. The tatami mats were interesting, and I slept well. The entire hotel felt like a museum; despite its age, it had a lot of character. I felt like I got a deeper understanding of Japanese culture, which I really appreciated.
The service, apart from being led to our room with traditional Japanese bows and the room introduction, was mostly self-service. However, this was my first time staying at a 'one night, two meals' ryokan, so I'm not sure if all onsens are like this. We also didn't have large luggage, just our bags, so maybe that's why we didn't notice any issues with luggage service. On a positive note, the front desk immediately knew which pair of shoes were ours when we checked out, which was good service.
On the downside, the room's air conditioning unit was so well hidden that it took ages to find, and I was cold for quite a while. The phone either didn't work or I couldn't figure out how to use it.
Also, we booked the private onsen from 8 PM to 9:30 PM. After relaxing for a bit, it was already close to 11 or 12. The public onsen closed from 12 AM to 1 AM, so we couldn't use it. We needed about 8 or 9 hours of sleep, and breakfast was scheduled for 9 AM. After breakfast, from 9:30 AM to 11 AM, the public onsen was closed. When we asked, the front desk informed us that check-out was strictly at 11 AM and we couldn't use the public onsen after checking out. So, we missed out on the public onsen, which was a real shame and couldn't be negotiated. In any five-star hotel in any country I've traveled to, it's usually possible to discuss using facilities after check-out. But it seems traditional onsen ryokans are all this rigid. While that might be how Japanese people are, for a hotel of this price, and for clearly inexperienced foreigners (we were even reminded we wore our kimonos the wrong way), when asking about meal times, couldn't they have kindly informed us that we needed to plan our breakfast, dinner, and onsen times accordingly?
The food was light and flavorful. I don't eat seafood, and they were able to adjust the meals to my preferences. Communication two months prior was very responsive. However, for us, it was a bit too plain; Japanese people would probably love it.
This was my first trip with my husband after giving birth, and I had been looking forward to the onsen part for a long time. I was very happy on the check-in day, but not being able to use the public onsen on the second day was still a big regret.
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Price per night from€ 277
Posted on Aug 6, 2026|Main Floor Standard Double Room Non smoking
stellazhThis hotel is right next to Meriken Park, offering stunning views of Kobe Port Tower and the sea from the windows. It's within walking distance to Motomachi Shopping Street and the Anpanman Children's Museum, and there's also a shuttle bus service to and from Sannomiya, making transportation quite convenient. Both indoor and outdoor facilities are available for children, though the outdoor pool requires an additional fee. The all-day dining restaurant in the lobby boasts excellent ambiance and service; I enjoyed a dinner there and then went to watch the mini fireworks show on a Saturday evening. The hotel also provides a free laundry room, ice maker, and microwave, and there's a small convenience store on the first floor to meet daily needs.
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Price per night from€ 91
Posted on Dec 23, 2025|Standard Twin Room
Anonymous UserGreat location, close to many major attractions
Spacious and clean rooms, very comfortable
Friendly and helpful staff
Parking is available but requires an additional fee
Overall a pleasant stay, recommended
酒店地点很好,靠近许多主要旅游景点
房间宽敞又干净,住得很舒适
员工服务态度友善、专业
酒店设有停车场,但需要额外付费
整体体验良好,推荐入住
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Price per night from€ 37
Posted on Sep 3, 2026|2 Single Premium City View Single Sofa Bed
DujiaobishouThis is an older Japanese five-star hotel. While the decor and facilities are a bit dated, they're well-maintained and quite clean. Although the hotel is built into the side of a mountain, the underground transportation is excellent; you can reach Sannomiya in just a few minutes, and there's a direct shuttle to Sanda just a five-minute walk away. I booked this hotel specifically for the direct bus to Kansai Airport at 2 PM, which is super convenient and a lifesaver if you have a lot of luggage. I don't recommend visiting the Ijinkan Street, which is about a 10-minute walk from the hotel.
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Price per night from€ 60
Posted on May 26, 2026|Single Room
jhbennyThe location is great, just a 7 to 10-minute walk from Sannomiya in the city center. Breakfast at Matsuya next door to the hotel offered four good options. Most importantly, the price was very reasonable, and the room size was decent for a solo traveler. Overall, it's a good accommodation choice in Kobe.
Ctrip's hotel navigation was slightly off, taking me to the back entrance, but it's actually right on the main street, and the location is excellent.
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Price per night from€ 37
Posted on Apr 21, 2025|Economy Double Room-Non-Smoking
Anonymous UserNot sure what has happened to Japan standard in the past couple of years but had called the hotel to confirm that linens are scent free (standard in Japan before) and was told yes. Unfortunately they are not, this new laundry detergent that is slowly spreading throughout Japan is absolutely horrible causing all sorts of allergic reactions (not only to me.) I start having rashes, compromised breathing, and inflammation issues. If it’s the same detergent used back in America, then it might be eco-friendly, but definitely not human friendly. I truly hope that Japan goes back to the way it was before the introduction of some western products filled with harmful chemicals to humans. It is not because you don’t react to it that it is not harming your body, it’s only a question of time and when it does, you won’t know why and there is no turning back. Take it from an Asian American born who was the biggest fan of American marketed products. We do have good products like ECOLAB, which is both, sustainable for the environment without compromising human health. Maybe laundry company should look into that company or simply return to Japanese products before. Good thing thing their pyjama are still scent free so I had to wrap the bed and cover with their pyjama to get through the night.
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Price per night from€ 43
Posted on Jun 30, 2026
Guest UserExtremely disappointed. The onsen (hot spring) was tiny, and the steps inside were uncomfortably high. They also offered very few amenities. For dinner, as a small woman, I only felt about 80% full, and there were very few extra items available to order. Apart from the front desk staff, most employees only spoke Japanese, which made communication a bit difficult, but everyone was very friendly. The pillows and blankets were incredibly uncomfortable. I tried all three in the closet, and they were still bad; I even woke up with a stiff neck. The blanket was incredibly thick, and I woke up in a sweat in the middle of the night. The most ridiculous thing was that construction started outside at 8:30 AM... I can't believe a resort onsen hotel can't escape the noise. The hotel seems to be the furthest one in the area. I walked there, and thankfully the weather was good and the scenery along the way was nice. The shuttle bus is too small; after checking out at 10 AM, I had to wait until the 10:40 AM service. But it's too far to walk, so I had to take it anyway...
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Price per night from€ 208
Posted on Jul 16, 2026
Anonymous UserThe location is super convenient, just a 2-minute walk from JR Sannomiya Station East Exit. Hankyu/Hanshin electric trains, city subway, and Port Liner are all within a 5-minute walk. The direct bus stop for Kansai Airport and Itami Airport is right across from the hotel, so you don't have to drag your luggage far after landing. It's a quick 20-minute ride to Osaka Umeda and 40 minutes to Kyoto, making day trips a breeze. The self-service breakfast offers both Japanese and Western options, including Kobe specialty bread, Japanese side dishes, and fresh fruit. Vegetarian and gluten-free meals are also available, offering great value for money. There's a Lawson convenience store right by the entrance on the ground floor and a large supermarket next door, making it super easy to buy water, snacks, simple meals, and even cosmetics morning and night. The room type is comfortable, clean, and well-organized. Compared to other business hotels in similar locations in Japan, the room space is quite generous. Overall, I'm very satisfied and will definitely stay here again.
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Price per night from€ 31
Posted on Apr 22, 2026
Gongmingstyle
The hotel is located right next to the newly opened shopping street, very close to Hankyu Hanshin train station. I saw some reviews mentioning it's a bit far from the subway station. The room, although small, was well-equipped and very good.
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Price per night from€ 27
Posted on Feb 11, 2026|Bed In Standard 16 Bed Mixed Dorm
Kheirallah JadGreat place to stay. Not far from main attractions. Two stops away in a train.
Main host is friendly and speaks English. He was very helpful with recommendations as well.
The place was super clean.
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Price per night from€ 15