Find highly-rated hotels with real reviews and ratings to find the perfect stay!
Posted on May 2, 2026|Deluxe Japanese-Style Room “Tenraku”
Mengsibaolixiong
The room was quite spacious, and the massage chair was a pleasant surprise – very comfortable to use. The room introduction was quite detailed, and it was my first time experiencing a traditional Japanese onsen ryokan. The tatami mats were interesting, and I slept well. The entire hotel felt like a museum; despite its age, it had a lot of character. I felt like I got a deeper understanding of Japanese culture, which I really appreciated.
The service, apart from being led to our room with traditional Japanese bows and the room introduction, was mostly self-service. However, this was my first time staying at a 'one night, two meals' ryokan, so I'm not sure if all onsens are like this. We also didn't have large luggage, just our bags, so maybe that's why we didn't notice any issues with luggage service. On a positive note, the front desk immediately knew which pair of shoes were ours when we checked out, which was good service.
On the downside, the room's air conditioning unit was so well hidden that it took ages to find, and I was cold for quite a while. The phone either didn't work or I couldn't figure out how to use it.
Also, we booked the private onsen from 8 PM to 9:30 PM. After relaxing for a bit, it was already close to 11 or 12. The public onsen closed from 12 AM to 1 AM, so we couldn't use it. We needed about 8 or 9 hours of sleep, and breakfast was scheduled for 9 AM. After breakfast, from 9:30 AM to 11 AM, the public onsen was closed. When we asked, the front desk informed us that check-out was strictly at 11 AM and we couldn't use the public onsen after checking out. So, we missed out on the public onsen, which was a real shame and couldn't be negotiated. In any five-star hotel in any country I've traveled to, it's usually possible to discuss using facilities after check-out. But it seems traditional onsen ryokans are all this rigid. While that might be how Japanese people are, for a hotel of this price, and for clearly inexperienced foreigners (we were even reminded we wore our kimonos the wrong way), when asking about meal times, couldn't they have kindly informed us that we needed to plan our breakfast, dinner, and onsen times accordingly?
The food was light and flavorful. I don't eat seafood, and they were able to adjust the meals to my preferences. Communication two months prior was very responsive. However, for us, it was a bit too plain; Japanese people would probably love it.
This was my first trip with my husband after giving birth, and I had been looking forward to the onsen part for a long time. I was very happy on the check-in day, but not being able to use the public onsen on the second day was still a big regret.
Show more
Price per night fromTHB 12,682
Guest User
This hotel is absolutely perfect. Even though it's a bit of a walk from the station, it's definitely worth staying here. The location is actually great; it's right next to Chinatown but still very quiet. The facilities inside are spacious, clean, and brand new. The breakfast is amazing, with chicken congee, pickled vegetables, and fried noodles – it totally satisfies a Chinese palate!
Show more
Price per night fromTHB 2,412
Posted on Oct 7, 2026|Connecting Room
Guest UserI was initially worried about three adults staying and not having enough space for luggage. We booked a connecting room, and after closing one door, my 30-inch suitcase could open fully. The other 3:7 split suitcase also opened perfectly against the wall, which was great. It was better than I expected. For someone my age who prefers nice rooms (and couldn't book anything else I liked during the National Day holiday), it was a pleasant surprise! The connecting room consisted of a single room and a double room, numbers 1415 and 1416, on the top floor. The view was expansive, with the train platform right below and Mint across the street. Each room had a window, and even though they didn't open, it didn't detract from the nice view. There was no subway noise at all; the soundproofing was excellent. The single room was significantly smaller than the double, about a third of its size, and the bathroom was also a bit smaller.
The location was absolutely superb. For visiting surrounding areas, including Osaka, Maiko, and Naruto, this hotel was perfect. After a tiring day, getting off the subway and being right at the hotel greatly reduced stress. The Shinki bus to Naruto whirlpools was right outside (the hotel thoughtfully has two entrances: one facing the JR station's bus stop and another facing the 7-Eleven). Although it wasn't cheap – nearly 8,000 yen for 6 days and 5 nights during National Day – I now feel it was an excellent booking. Downstairs, you can freely pick up lotion, toner, facial cleanser, and cleansing oil, which is very convenient to use. Hair ties, cotton pads, toothbrushes, body scrub towels, razors, and various tea and coffee bags are also available. Every day, you can ask the front desk for face masks, sunscreen (DHC SPF50), hair masks, and bath salts. Shower gel, shampoo, and conditioner are in the room, as is hand soap.
Separately, getting to the hotel from the airport by bus was a bit complicated due to road construction; I don't think I can explain it in a few words. The drop-off point was behind Mint, essentially two intersections and one斜脚. Anyway, everyone goes to Japan with empty suitcases, and it takes about 10 minutes to walk. I found what others said online to be incorrect, suggesting a longer route than necessary.
Show more
Price per night fromTHB 2,145
Posted on Jul 12, 2026
Anonymous UserMy family booked a triple room at Comfort Era Hotel, and to our surprise, it came with four beds! The room was spacious with plenty of room to open our luggage, and the beds were comfortable, which made a great first impression.
Unfortunately, as soon as we walked into the room, we were hit by a strong damp smell coming from the carpet. The bathroom also had an unpleasant urine odor coming from the toilet. On top of that, the toilet seat was not cleaned and had poo stains on it. The television didn’t work as well and we couldn’t access wifi from our room. We immediately reported the issue to the front desk, but since the hotel was fully booked, they were unable to move us that night. The smell was so overwhelming that it gave us headaches, and we really didn’t want to stay in the room. We even tried spraying perfume to mask the odor, but it didn’t make a difference. We also found a long strand of hair on one of the beds, along with dust under the beds and in the corners of the room.
The bathroom ventilation was also quite weak. After showering, our towels stayed damp for a long time, leaving the bathroom feeling musty and uncomfortable.
Thankfully, the next day the staff went above and beyond to help us by moving us to another triple room on a higher floor. One of the staff went into the previous room to check the smell as well. They were incredibly friendly, efficient, and genuinely cared about making our stay more comfortable. We were very impressed with their excellent customer service. Although the second room still had a slight damp smell from the carpet and a faint odor from the toilet, it was much better than the first room and made the rest of our stay much more enjoyable.
The hotel doesn’t provide complimentary bottled water in the rooms because free drinks are available in the lobby. While we appreciated the complimentary beverages, having to fill cups and carry them back to our room every evening wasn’t the most convenient.
We also enjoyed several thoughtful amenities. The complimentary donuts served from 2:00–5:00 p.m. were a fun treat, and the hotel provided clean robes, toothbrushes, razors, and umbrellas for guests to use. We especially loved the cozy library lounge, which had a great selection of books and plenty of comfortable seating to relax after a day of sightseeing.
The location is another major highlight! The hotel is only about a 5-minute walk from Sannomiya Station, with plenty of restaurants, convenience stores, and drugstores nearby, making it easy to explore the area and find everything we needed.
Overall, Comfort Era Hotel has a fantastic location, spacious rooms, comfortable beds, excellent amenities, and wonderful staff. If the carpet odors, bathroom smell, and housekeeping were improved, this hotel would easily be great place to stay.
Show more
Price per night fromTHB 2,351
Posted on May 30, 2026
Rip RipWe checked in late at 11:50pm close to midnight after calling the reception of our late arrival into Osaka Airport. Professional, warm and patiently checked us into our room
Impressed with entire facilities, food and service.
Yes I would recommend this Onsen if you are driving , there’s sufficient complimentary parking .
Show more
Price per night fromTHB 7,592
Posted on Aug 2, 2026|Double 14sqm Non-Smoking, Guest Room, 1 Double
Guest UserExcellent! The hygiene was impeccable, and the location was superb. It's about a 6-7 minute walk from Sancome Station, just across a pedestrian bridge. There's a convenience store downstairs, which is very handy. The breakfast was great! There's also a local supermarket nearby where you can shop, much more affordable than convenience stores – just search for a supermarket. I think it's called Ashashi?
Show more
Price per night fromTHB 1,802
Posted on Sep 3, 2026|2 Single Premium City View Single Sofa Bed
DujiaobishouThis is an older Japanese five-star hotel. While the decor and facilities are a bit dated, they're well-maintained and quite clean. Although the hotel is built into the side of a mountain, the underground transportation is excellent; you can reach Sannomiya in just a few minutes, and there's a direct shuttle to Sanda just a five-minute walk away. I booked this hotel specifically for the direct bus to Kansai Airport at 2 PM, which is super convenient and a lifesaver if you have a lot of luggage. I don't recommend visiting the Ijinkan Street, which is about a 10-minute walk from the hotel.
Show more
Price per night fromTHB 3,006
Posted on Jun 30, 2026
Guest UserExtremely disappointed. The onsen (hot spring) was tiny, and the steps inside were uncomfortably high. They also offered very few amenities. For dinner, as a small woman, I only felt about 80% full, and there were very few extra items available to order. Apart from the front desk staff, most employees only spoke Japanese, which made communication a bit difficult, but everyone was very friendly. The pillows and blankets were incredibly uncomfortable. I tried all three in the closet, and they were still bad; I even woke up with a stiff neck. The blanket was incredibly thick, and I woke up in a sweat in the middle of the night. The most ridiculous thing was that construction started outside at 8:30 AM... I can't believe a resort onsen hotel can't escape the noise. The hotel seems to be the furthest one in the area. I walked there, and thankfully the weather was good and the scenery along the way was nice. The shuttle bus is too small; after checking out at 10 AM, I had to wait until the 10:40 AM service. But it's too far to walk, so I had to take it anyway...
Show more
Price per night fromTHB 8,453
Posted on Oct 2, 2026|Standard Twin Room - Non-Smoking
MONO593It took me a while to write this review, but I still have wonderful memories of my Kobe trip, all thanks to this hotel!
1️⃣ Excellent Location: Super close to the airport limousine bus drop-off point, with a Lawson convenience store downstairs, three supermarkets nearby (Aeon, Ikari), walking distance to major shopping malls, and a subway station right across the street… Simply unbeatable!
I was particularly satisfied with the airport bus aspect, so let me elaborate a little:
After taking the [Kansai Airport Bus] to [Sannomiya Station Kobe], cross the road twice (as shown in Figure 1 and Figure 2). Once you see the [Lawson convenience store], walk four or five steps down the small alley beside it, and you'll see a sign (as shown in Figure 3) for the hotel.
I've borrowed the route map from the hotel's official website and added some notes, hoping it helps~
(P.S. The bus drop-off point cannot be used for return trips to Kansai Airport! If you want to take a bus from Kobe back to Kansai Airport, the boarding point is at the [Airport Bus Ticket Kiosk 空港リムジンバス券売機] [〒650-0021 兵庫県神戸市中央区三宮町1丁目10−10].
It's actually a bit of a distance to get there, so a taxi is recommended. It cost me about 50 RMB).
2️⃣ Service and Details: The staff were very polite. The lobby offered skincare and sun protection products, as well as a wide variety of tea bags! (Rooibos tea, Earl Grey, honey black tea, apple tea, chamomile, Darjeeling…) A delightful surprise for tea lovers! Every flavor was excellent!
3️⃣ Room and Eco-friendly Concept: The room had enough space for luggage, and the bedding was very comfortable. While I could see the railway from the window, there was absolutely no noise.
Also, since it's an eco-friendly hotel, no bottled water is provided. However, there are cups in the room (not to be taken away) and water dispensers in the hallway for guests to get free hot and cold water.
Show more
Price per night fromTHB 1,792
Posted on Apr 22, 2026
Gongmingstyle
The hotel is located right next to the newly opened shopping street, very close to Hankyu Hanshin train station. I saw some reviews mentioning it's a bit far from the subway station. The room, although small, was well-equipped and very good.
Show more
Price per night fromTHB 1,364