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Posted on Apr 24, 2026
Sherry Zaihenah
Level of service and care given to details and our comfort given by staff were tremendous! It felt like we were waited on hand and foot by them the duration of our stay. Free shuttle service back and forth to the Arima's town area and attractions are a bonus! Sato san and Ichikawa san were accomodating, serving us breakfasts and dinners, putting away our shoes, sending us tea and snacks and recommending street food stalls. Maiko san translated and wrote down our dinner menu in English so we may understand it. The extra mile taken by staff were a pleasant surprise and made us thoroughly welcomed. We highly recommend Kinzan for its excellent service and peaceful environment!
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Price per night fromS$ 621
Posted on Jul 15, 2023
Asharon
The homestay is located near Xiwuzi Station. There are many foods around. Just by the sea, you can see the Akashihai Bridge. At night, the bridge is lit with lights, and the waves are heard during the day. The environment is good. The staff is also very good at serving. It is a group of young people who will help with luggage. Very lucky that night, the room was alone, otherwise it might be a bit crowded. The room will have a little taste.
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Price per night fromS$ 88
Posted on Apr 5, 2026
Carrie_huoxingren
This hotel is super close to the bus station, and right outside you're on the main hot spring street. There are convenience stores nearby too. Even though the hotel is a bit older, it's really clean overall. We had three rooms, and one of them was originally scheduled for dinner in a different restaurant than ours. Luckily, we met a front desk staff member who spoke Chinese. After a quick chat, she managed to get us all seated together, which was great! The hotel also has its own 'Golden Bath' and 'Silver Bath' hot springs, so it offers good value for money. Dinner and breakfast were traditional Japanese meals.
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Price per night fromS$ 280
Posted on Jul 26, 2025
CoCo.ChanelI booked this hotel because it was touted as one of Asia's top 100 onsen hotels for 2025. However, apart from the hot springs being decent, every other aspect of the service was a massive letdown. To begin with, both the kaiseki dinner and the breakfast the following day were truly subpar. The room was dreadfully small. Furthermore, despite inquiring about kimonos (as there were none in the room) with both the front desk manager and a server, who assured us they would send them up shortly and even took our sizes, not a single kimono materialized by the time we checked out the next day. We paid over 7,000 RMB for a family tatami room for four, including breakfast and dinner. At this price point, anyone staying here is simply getting ripped off. There will absolutely not be a second visit, and I also sensed a certain unfriendliness towards Chinese guests.
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Price per night fromS$ 1,116
Posted on Dec 13, 2025|Standard Japanese Style Room(9.5tatami~12tatami)
Guest UserA heartwarming and thoughtful mountain hotel experience.
This hotel stay completely exceeded my expectations. From the moment I arrived, I felt a deep sense of genuine hospitality – there was a dedicated shuttle service directly from the station to the hotel, saving me the hassle of dragging my luggage around.
The next day, I planned to explore the hot spring town at the foot of the mountain. The hotel proactively offered to store my luggage and deliver it to the station at the bottom of the mountain at the agreed time, completely freeing up my hands. The food was surprisingly delicious, with fresh ingredients and thoughtful pairings. The room was clean and comfortable, meticulously cleaned daily, and the common areas were also spotless.
The service throughout was attentive yet unobtrusive. From the shuttle arrangements to the luggage storage, everything was efficient and heartwarming. It's truly perfect for travelers planning a hot spring trip. I'll definitely choose this place again on my next visit.
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Price per night fromS$ 477
Posted on Jul 14, 2026
孔雀翎I highly recommend the Gekkoukan (Moonlight Pavilion) after a two-day stay. It's divided into the main building, Kōmōkan, and an annex. There are three hot springs in total, but the water quality is pretty much the same across all of them. I'd suggest sticking to the main building's baths as they are more spacious and convenient.
The only downside was that transfers need to be booked in advance, and there isn't a scheduled shuttle bus. Plus, it's quite a hike uphill to get there, which was a real struggle in the summer heat while lugging suitcases.
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Price per night fromS$ 144
Posted on Sep 14, 2026|Standard Japanese Style Room
Danae0712The hotel is beautiful and the surrounding environment is very quiet. Both breakfast and dinner were delicious and very filling. I especially loved the Kuroge Wagyu beef, highly recommended. The hot springs were also very comfortable, with both 'gold' and 'silver' baths, each with its own unique charm. Both indoor and outdoor options were available, and it wasn't crowded. Highly recommended!
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Price per night fromS$ 378
Posted on Jul 27, 2026|Sheraton Floor Deluxe Twin Room Non-Smoking
Guest UserThe Kobe Bay Sheraton Hotel & Towers is a luxury hotel that was renovated in 2013, so rooms of the same type are about 40% more expensive than those at the Plaza Hotel. This time, we stayed in an 8th-floor city view room, overlooking the Rokko Liner and River Mall, where there's a Daiei supermarket that I highly recommend.
The reception is on the third floor, with a dedicated entrance on the Sheraton Plaza side (strangely, the vents are also located here, so there's an unpleasant cooking smell when you pass by). This entrance leads directly to Island Center Station on the Rokko Liner, making transportation very convenient. There are four front desk teams; their English is generally basic, though an older male supervisor speaks better English. There's also a dedicated concierge desk. Toiletries are provided in the room (including two extra face masks), and a special children's toiletry set is offered if you're traveling with kids.
Upon entering, you change into slippers, and there are special slippers provided for the hotel's onsen (hot spring) area. There were welcome sweets. The bathroom is spacious with a separate wet and dry area, and a children's step stool is provided. The room also had a Bible and Mormon scriptures, which I won't comment on.
The room's Wi-Fi doesn't require a password, but the signal was poor and kept switching to my roaming signal. The lobby signal wasn't great either, which was a drawback. [embarrassed emoji]
The hotel provides two complimentary bottles of water daily; additional bottles cost 100 JPY each. I bought water daily from the Daiei supermarket I mentioned earlier.
There's a self-service laundry area on the second floor, which is reasonably priced.
The buffet breakfast is served at the Garden Cafe on the first floor. The front desk records your approximate dining time upon check-in. It's recommended to go at your designated time, as you might have to wait for a table if you arrive too early. After being seated, a yellow standing card is placed on your table; simply hand it to the staff when you're finished.
The hotel has many guests, including quite a few Chinese visitors, so the breakfast area can be crowded, and there's often a short queue for food. The three-story high ceiling and large floor-to-ceiling windows create a nice environment. The breakfast offers Japanese, Western, and Chinese options, with a decent variety, though the dishes rarely change daily. There are four flavors of ice cream, and their coffee is quite good. Children under 6 years old are not counted in the guest total, which is a nice perk. The buffet dinner, at 5692 JPY per person, is also quite good value.
The staff's attitude was acceptable, but a bit mechanical; they weren't as friendly or personable as the staff at the Plaza Hotel.
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Price per night fromS$ 139
Posted on Apr 12, 2026|Double Bed Room (Public Bath / Onsen)
プーちゃWe decided to go to Arima Onsen on short notice and stayed here. The hotel's hot spring was spacious and nice, and we also received a free pass to other hot spring facilities around Arima Onsen, so we were able to enjoy many different hot springs.
Personally, I was disappointed that Arima Onsen prohibits people with tattoos from using its hot springs, and there were many signs with outdated ideas and prejudices and discrimination against tattoos and body piercings, such as the idea that they are unsanitary. I hope that everyone will be able to enjoy the hot springs in the future.
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Price per night fromS$ 89
Posted on Apr 9, 2026
Guest User
Our family of nine had an unforgettable stay at Renest in Kobe. True to its name, this warm “nest” welcomed us with open arms. The cottage was cozy yet spacious enough for all of us, radiating comfort after long days of exploring. The service was wonderful—attentive without being intrusive, always ready to help with a smile. Thoughtful facilities, from child-friendly amenities to ample communal spaces, made our group feel effortlessly cared for. But the true highlight was the fantastic environment and breathtaking view; waking up to Kobe’s serene landscape was pure magic. Whether we were sharing meals or relaxing together, every moment felt special. Renest isn’t just a place to stay—it’s a home away from home, wrapping a large, lively family in warmth and peace. We left with full hearts and can’t wait to return. Highly recommended for any family seeking genuine hospitality and comfort.
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Price per night fromS$ 594