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Posted on Jul 31, 2026|Deluxe King Room
Sze-Ker ChewBefore the pandemic, I used to write hotel reviews quite regularly. However, in recent years, most hotels I have stayed at have generally met my expectations in terms of service and hospitality, so I rarely felt compelled to write one. Modena by Fraser Bangkok, however, left me with no choice but to pick up my pen again. It was not because of grand luxury, but because of the warmth, sincerity, and thoughtful gestures that truly made me feel at home throughout my stay.
From the moment I arrived, I was welcomed with genuine smiles and warm greetings at the lobby. Check-in was smooth, efficient, and hassle-free, setting the tone for a wonderful stay.
I booked a Deluxe King Room, and it certainly did not disappoint. The room was spacious, clean, well-appointed, and equipped with everything I needed. The amenities were excellent, but the highlight was undoubtedly the bed—it was incredibly comfortable and provided a great night's sleep after long days exploring Bangkok.
The hotel's facilities were another highlight. Both the fitness centre and laundrette operate 24 hours a day, which is extremely convenient for travellers. The laundrette has three washing machines and three dryers. Washing costs THB 150 and drying costs THB 120. The washing machine automatically weighs your laundry, so the duration depends on the load. My four days' worth of clothes took about an hour to wash, while drying required the standard one hour.
As someone who enjoys working out while travelling, I made full use of the gym every day. It exceeded my expectations, offering free weights, a Smith machine, resistance machines targeting different muscle groups, treadmills, and stationary bikes. It had everything I needed to stay active and maintain my fitness routine during the trip.
Breakfast was another pleasant surprise. The selection was excellent, with many of the hot dishes and pastries changing daily, making each morning feel fresh and enjoyable.
The location is also a major advantage. The hotel is located right next to the Queen Sirikit National Convention Centre (QSNCC) MRT station and is only one stop from Sukhumvit Station, where Terminal 21 is located. It is also just two MRT stops from the Makkasan/Phetchaburi interchange for the Airport Rail Link, making travel to and from the airport very convenient. A 7-Eleven next to the hotel is another welcome bonus.
Before I conclude, I would like to share one small incident that perfectly reflects the hotel's exceptional hospitality. On the second day of my stay, the light bulb at the room entrance stopped working. To me, this was simply normal wear and tear. I informed the front desk before heading out, and by the time I returned, the light bulb had already been replaced.
The following day, after returning from my outing, I found a small towel elephant placed on my work desk, together with some snacks and a handwritten apology card from the hotel regarding the light bulb incident. I was genuinely touched. It was such a small gesture, yet it spoke volumes about how much the team cared about their guests. Throughout my travels, very few hotels have gone the extra mile in such a thoughtful and heartfelt way. Thank you, Modena by Fraser Bangkok, for making me feel genuinely valued and welcomed.
Lastly, I would also like to express my sincere appreciation to the housekeeping team. Every day, I returned to a spotless, tidy, and welcoming room. It truly felt like coming home after a long day of sightseeing.
Without hesitation, I would highly recommend Modena by Fraser Bangkok to anyone planning a trip to Bangkok. With its excellent service, comfortable accommodation, well-equipped facilities, convenient location, and above all, a team that genuinely cares about its guests, this is a hotel I will gladly return to on my next visit.
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Price per night fromTWD 2,195
Posted on Jul 28, 2026|King Guest Room
Anonymous UserThe room was clean and very comfortable. It's super convenient for getting around, just a few minutes' walk to 7-Eleven and the subway, which takes you to the Erawan Shrine and various shopping malls. The staff were all warm and attentive. The SPA on the 7th floor was excellent with professional techniques. They even offered snacks and drinks before and after the massage. And that mango sticky rice was absolutely delicious! 😋
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Price per night fromTWD 2,589
Posted on Aug 28, 2026|Deluxe Corner Room Canal View
Guest UserOverall, it was clean and the rooms were new. It's very convenient for getting around. It felt private, and there's parking available (just remember to get your parking ticket validated). We got a corner room with a beautiful view; it was so relaxing to see.
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Price per night fromTWD 605
Posted on Aug 16, 2026|Single Capsule 6-Bed Mixed Dorm (Ensuite)
Mar.celolove this place. Best in the city. Please find a way to get rid of the toilet smell at the 5th or 6th floors, that'd be incredibly helpful to keep the common areas amazing. Thank you 🥰
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Price per night fromTWD 183
Posted on Jun 15, 2026
Guest UserThe rooms are located in the Huai Khwang area, close to Huai Khwang MRT station. There are plenty of convenience stores and restaurants nearby. This hotel is very grand and luxurious, and the staff are warm and polite. It's my first choice every time I come to Bangkok for a business trip.
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Price per night fromTWD 2,575
Posted on Aug 19, 2026|Thai Deluxe Twin Room with Pool View
Anonymous UserThe hotel's location next to an amusement park makes it a great choice for families with children. There's a shuttle bus and boat service every hour that goes to Silom for free, and you can get to Asok Station with a transfer for 12-14 baht.
The breakfast was average compared to other hotels of a similar standard, and it was decent enough.
While the overall facilities are very old and dated, I'd still recommend this place if you're looking for a room with a bathtub, spacious accommodations, a beautiful view of the Chao Phraya River, and good value for money.
However, the most important thing is that the service attitude of those who help with check-in and check-out at the hotel is only one star. They smiled brightly and seemed friendly, but I'm not sure if they were good at their job.
As someone sensitive to noise, I requested a quiet room when booking. Instead, I was assigned to a floor undergoing renovation. As soon as the elevator doors opened, I saw a giant curtain, and it felt like I was stuck on a construction site. The most annoying part was that when I lay down in the room to rest, I couldn't relax properly due to the constant thumping noises from the renovation. I came here to relax comfortably, but I wondered why I was at a place that felt like a construction site. It was completely different from what I expected from a 4-star or 5-star level of service.
However, I want to express my gratitude to the staff working at the concierge. My tour was almost canceled due to a sudden downpour, and it wouldn't have been refundable. Thanks to the help of the concierge staff, my tour went ahead as planned. I had a great time because of them, and I gave them 10 dollars as a thank-you. That's how a hotelier should work. I sincerely appreciate it.
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Price per night fromTWD 1,843
Posted on Jun 4, 2026|SUPERIOR ROOM King Bed
Guest UserAddressed to Jon Warmington, the General Manager
I recently stayed at Grand Mercure Bangkok Atrium room 842 from 27 May to 1 June and would like to share some feedback regarding my experience.
First and foremost, I would like to emphasize that I genuinely enjoyed my stay. The hotel, facilities, and the majority of the team members provided excellent service, and overall I had a pleasant experience.
In fact, I am not the type of guest who frequently raises complaints. During my travels, I spend very little time in my hotel room. Most of my day is spent outside the property, and my interaction with the hotel is generally limited to breakfast and sleeping. As such, it takes a significant issue for me to feel compelled to formally raise a concern.
The first issue relates to breakfast. During my stay, I invited a Muslim friend to join me for breakfast. He entered the restaurant with me but did not consume any food because he was unable to find suitable options that met his dietary requirements. While I acknowledge that I did not raise this directly with the restaurant team at the time, I was surprised when Reception later informed me that they had verified that my friend had taken breakfast.
From my perspective, entering the restaurant should not automatically be considered as consuming breakfast when no food was actually taken. Nevertheless, I have decided to let this matter rest and move on.
The second issue is far more serious and is the primary reason for this email.
On my final night at the hotel, I was expecting a visitor. However, Reception did not contact me to verify whether I was expecting anyone before allowing my visitor access to the guest floors. Instead, my visitor was simply directed to my room and arrived at my door unannounced.
Having worked within the Accor group for approximately 15 years as a Duty Manager in Singapore, I am very familiar with hotel operational procedures, guest privacy standards, and security protocols. It has always been my understanding that when a visitor arrives for an in-house guest, Reception should first contact the guest to obtain authorization before granting access to the room floors.
While my visitor was indeed expected on this occasion, Reception had no way of knowing that without contacting me first. Had the visitor not been known to me, this could have resulted in a serious security and privacy issue. In my professional opinion, allowing a visitor direct access to a guest room without prior verification is unacceptable and falls short of the standards expected from an Accor property.
What further disappointed me was the handling of the matter after I raised my concern.
I wish to be clear that I am not seeking compensation of any kind. My concern is not financial. Rather, I expect an appropriate resolution and acknowledgement of the seriousness of the issue. Simply being told ”sorry” was not sufficient given the nature of the security lapse.
The alternatives presented to me by the Night Manager were also, in my view, unreasonable. One option was for me to move to another room on my final night. Considering that I was due to check out the following morning, I found this solution impractical and disruptive. Being asked to pack my belongings and relocate because of an issue that was not caused by me did not seem to be an appropriate resolution.
I was also informed that a Reception Manager would speak with me. However, I was unable to wait indefinitely for the manager's arrival. As a guest who was raising a legitimate concern, I do not believe I should have been expected to delay my evening plans or remain available for an uncertain period of time. Furthermore, I was scheduled to leave the hotel at 7:00 AM the next morning in order to arrive at the airport early for my flight.
For these reasons, I felt that the issue was not properly addressed during my stay, which is why I am bringing it directly to your attention.
I am raising this matter not only as a guest but also
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Price per night fromTWD 1,257
Posted on Apr 28, 2026|2 Twin Beds Standard City View Non-Smoking
Guest UserThe hotel has aged badly, the fittings and the interior is dated, had to get things replaced and repaired to continue to stay on, also extremely bad noise insulation.
The staff are excellent, no complaints changed and did everything in their power to make the stay comfortable. The hotel is not up to the holiday inn standard I am used to. Just look at the TV model, even the TV channels were not working without snow.
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Price per night fromTWD 2,565
Posted on Aug 8, 2026|Superior Double Room
Guest UserThe night before check-in, I carefully read the negative reviews on Ctrip, which made me lose confidence in this hotel. I contacted Ctrip customer service in the middle of the night to try and cancel, but since it was past the cancellation time, we ended up staying there anyway… We had four adults and two children, so we booked a connecting quad room and a twin room.
1. **Hygiene:** The rooms were very clean. It felt comfortable to walk barefoot on the floor, and the bathroom was also very clean with a good wet/dry separation.
2. **Breakfast:** We had the power breakfast every day, and it was delicious and well-balanced.
3. **Service:** I didn't feel any discrimination; both the male and female customer service staff were very polite.
4. **Shuttle:** The hotel's regular schedule is a shuttle every half hour to the alley entrance, but during our two-day stay, we were able to leave whenever we wanted.
5. **Room Type:** For two adults and two children in Bangkok, there aren't many family room options. Many family rooms put all four people in one room, which can be disruptive when adults and children have different schedules. If you book two separate standard rooms, there's no way to look out for each other. So, connecting rooms are our favorite room type when choosing a hotel.
6. **Location:** This is indeed a drawback. Although the Sukhumvit area is great, the hotel is located deep inside an alley, which takes away the fun of being able to just step out and explore anytime…
7. **Pool and Gym:** The pool isn't big, but we were just transiting through Bangkok to Phuket, so we weren't planning on swimming at a city hotel anyway. The gym is also really small; it gets very crowded with just three or four people. However, they thoughtfully provide small towels for wiping sweat in the gym.
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Price per night fromTWD 1,754
Posted on May 20, 2026
Guest User
I stayed at Kingston Suites between May 15 and May 18, 2026. Arriving early morning on the 15th, they permitted an early check-in at a cost of 1000 baht extra for which i was grateful after travelling for 30 hours. The executive suite room was large, clean and included basic furniture, a microwave, refrigerator, and washer/dryer. The breakfast was a mix of Western and Indian dishes. I thought it was just okay as the main entrees were kind of bland and the selection was limited. Most of the staff were courteous. The location was quite good, only a 10-12 minute walk to Terminal 21 and a couple of BTS stations. I would likely stay again though there are numerous alternatives at a similar price point so it would likely boil down to who offers the best deal.
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Price per night fromTWD 1,229