Mercure Bangkok Surawong

Pretty good. The hotel is conveniently located with easy access to transportation. The room was clean and comfortable, and the facilities were comprehensive. The staff were friendly and responsive. Overall, it was a good stay with reasonable value for money, suitable for business or short trips.

This was my first time in Bangkok, and I chose the Mercure Bangkok Surawong. I've never had such a terrible hotel experience. The hotel itself is relatively new, with a bright lobby and rooms, but the actual stay was incredibly disappointing. First, let's talk about the location. It's supposedly 1.4 km from ICONSIAM, but taking a taxi there was a nightmare due to heavy traffic. It cost around 40 RMB (about $6 USD) for roughly 6 km, which felt expensive, and it took forever. The 7-Eleven downstairs isn't very convenient either, as you have to cross two streets, and there aren't many other dining options nearby. The street itself is old and located in a residential area. What was most infuriating is that I specifically requested *not* to have a room at the end of the hall. So, the front desk temporarily assigned me the second-to-last room. I stayed for two nights, and there were constant strange noises! On the first night, besides the persistent clunking sounds, there were people screaming and fighting hysterically. The soundproofing was absolutely terrible. And around 5 AM, there was the sound of someone chopping bones, making the bed vibrate. I didn't change rooms on the second day because I had plans to go out, so I grudgingly stayed in the same room. The noises continued, and I didn't get any sleep at all. I only dared to close my eyes after sunrise the next morning. Avoid this hotel!

The environment is good, and the service is also decent. However, I can't say much for the hygiene; the bedsheets and duvet covers weren't very clean, and the pillows had a strong odor. There was also a very sharp corner by the bed that I accidentally cut my foot on. Plus, I'm not sure if the hotel doesn't provide razors or if I didn't explain myself clearly, but when I asked for a razor, they gave me two toothbrushes instead.