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Posted on Jul 28, 2026|King Guest Room
Anonymous UserThe room was clean and very comfortable. It's super convenient for getting around, just a few minutes' walk to 7-Eleven and the subway, which takes you to the Erawan Shrine and various shopping malls. The staff were all warm and attentive. The SPA on the 7th floor was excellent with professional techniques. They even offered snacks and drinks before and after the massage. And that mango sticky rice was absolutely delicious! 😋
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Price per night fromPLN 305
Posted on Aug 28, 2026|Deluxe Corner Room Canal View
Guest UserOverall, it was clean and the rooms were new. It's very convenient for getting around. It felt private, and there's parking available (just remember to get your parking ticket validated). We got a corner room with a beautiful view; it was so relaxing to see.
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Price per night fromPLN 71
Posted on Aug 16, 2026|Single Capsule 6-Bed Mixed Dorm (Ensuite)
Mar.celolove this place. Best in the city. Please find a way to get rid of the toilet smell at the 5th or 6th floors, that'd be incredibly helpful to keep the common areas amazing. Thank you 🥰
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Price per night fromPLN 22
Posted on Jun 15, 2026
Guest UserThe rooms are located in the Huai Khwang area, close to Huai Khwang MRT station. There are plenty of convenience stores and restaurants nearby. This hotel is very grand and luxurious, and the staff are warm and polite. It's my first choice every time I come to Bangkok for a business trip.
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Price per night fromPLN 304
Posted on Aug 19, 2026|Thai Deluxe Twin Room with Pool View
Anonymous UserThe hotel's location next to an amusement park makes it a great choice for families with children. There's a shuttle bus and boat service every hour that goes to Silom for free, and you can get to Asok Station with a transfer for 12-14 baht.
The breakfast was average compared to other hotels of a similar standard, and it was decent enough.
While the overall facilities are very old and dated, I'd still recommend this place if you're looking for a room with a bathtub, spacious accommodations, a beautiful view of the Chao Phraya River, and good value for money.
However, the most important thing is that the service attitude of those who help with check-in and check-out at the hotel is only one star. They smiled brightly and seemed friendly, but I'm not sure if they were good at their job.
As someone sensitive to noise, I requested a quiet room when booking. Instead, I was assigned to a floor undergoing renovation. As soon as the elevator doors opened, I saw a giant curtain, and it felt like I was stuck on a construction site. The most annoying part was that when I lay down in the room to rest, I couldn't relax properly due to the constant thumping noises from the renovation. I came here to relax comfortably, but I wondered why I was at a place that felt like a construction site. It was completely different from what I expected from a 4-star or 5-star level of service.
However, I want to express my gratitude to the staff working at the concierge. My tour was almost canceled due to a sudden downpour, and it wouldn't have been refundable. Thanks to the help of the concierge staff, my tour went ahead as planned. I had a great time because of them, and I gave them 10 dollars as a thank-you. That's how a hotelier should work. I sincerely appreciate it.
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Price per night fromPLN 217
Posted on Jun 4, 2026|SUPERIOR ROOM King Bed
Guest UserAddressed to Jon Warmington, the General Manager
I recently stayed at Grand Mercure Bangkok Atrium room 842 from 27 May to 1 June and would like to share some feedback regarding my experience.
First and foremost, I would like to emphasize that I genuinely enjoyed my stay. The hotel, facilities, and the majority of the team members provided excellent service, and overall I had a pleasant experience.
In fact, I am not the type of guest who frequently raises complaints. During my travels, I spend very little time in my hotel room. Most of my day is spent outside the property, and my interaction with the hotel is generally limited to breakfast and sleeping. As such, it takes a significant issue for me to feel compelled to formally raise a concern.
The first issue relates to breakfast. During my stay, I invited a Muslim friend to join me for breakfast. He entered the restaurant with me but did not consume any food because he was unable to find suitable options that met his dietary requirements. While I acknowledge that I did not raise this directly with the restaurant team at the time, I was surprised when Reception later informed me that they had verified that my friend had taken breakfast.
From my perspective, entering the restaurant should not automatically be considered as consuming breakfast when no food was actually taken. Nevertheless, I have decided to let this matter rest and move on.
The second issue is far more serious and is the primary reason for this email.
On my final night at the hotel, I was expecting a visitor. However, Reception did not contact me to verify whether I was expecting anyone before allowing my visitor access to the guest floors. Instead, my visitor was simply directed to my room and arrived at my door unannounced.
Having worked within the Accor group for approximately 15 years as a Duty Manager in Singapore, I am very familiar with hotel operational procedures, guest privacy standards, and security protocols. It has always been my understanding that when a visitor arrives for an in-house guest, Reception should first contact the guest to obtain authorization before granting access to the room floors.
While my visitor was indeed expected on this occasion, Reception had no way of knowing that without contacting me first. Had the visitor not been known to me, this could have resulted in a serious security and privacy issue. In my professional opinion, allowing a visitor direct access to a guest room without prior verification is unacceptable and falls short of the standards expected from an Accor property.
What further disappointed me was the handling of the matter after I raised my concern.
I wish to be clear that I am not seeking compensation of any kind. My concern is not financial. Rather, I expect an appropriate resolution and acknowledgement of the seriousness of the issue. Simply being told ”sorry” was not sufficient given the nature of the security lapse.
The alternatives presented to me by the Night Manager were also, in my view, unreasonable. One option was for me to move to another room on my final night. Considering that I was due to check out the following morning, I found this solution impractical and disruptive. Being asked to pack my belongings and relocate because of an issue that was not caused by me did not seem to be an appropriate resolution.
I was also informed that a Reception Manager would speak with me. However, I was unable to wait indefinitely for the manager's arrival. As a guest who was raising a legitimate concern, I do not believe I should have been expected to delay my evening plans or remain available for an uncertain period of time. Furthermore, I was scheduled to leave the hotel at 7:00 AM the next morning in order to arrive at the airport early for my flight.
For these reasons, I felt that the issue was not properly addressed during my stay, which is why I am bringing it directly to your attention.
I am raising this matter not only as a guest but also
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Price per night fromPLN 148
Posted on Apr 28, 2026|2 Twin Beds Standard City View Non-Smoking
Guest UserThe hotel has aged badly, the fittings and the interior is dated, had to get things replaced and repaired to continue to stay on, also extremely bad noise insulation.
The staff are excellent, no complaints changed and did everything in their power to make the stay comfortable. The hotel is not up to the holiday inn standard I am used to. Just look at the TV model, even the TV channels were not working without snow.
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Price per night fromPLN 302
Posted on Aug 8, 2026|Superior Double Room
Guest UserThe night before check-in, I carefully read the negative reviews on Ctrip, which made me lose confidence in this hotel. I contacted Ctrip customer service in the middle of the night to try and cancel, but since it was past the cancellation time, we ended up staying there anyway… We had four adults and two children, so we booked a connecting quad room and a twin room.
1. **Hygiene:** The rooms were very clean. It felt comfortable to walk barefoot on the floor, and the bathroom was also very clean with a good wet/dry separation.
2. **Breakfast:** We had the power breakfast every day, and it was delicious and well-balanced.
3. **Service:** I didn't feel any discrimination; both the male and female customer service staff were very polite.
4. **Shuttle:** The hotel's regular schedule is a shuttle every half hour to the alley entrance, but during our two-day stay, we were able to leave whenever we wanted.
5. **Room Type:** For two adults and two children in Bangkok, there aren't many family room options. Many family rooms put all four people in one room, which can be disruptive when adults and children have different schedules. If you book two separate standard rooms, there's no way to look out for each other. So, connecting rooms are our favorite room type when choosing a hotel.
6. **Location:** This is indeed a drawback. Although the Sukhumvit area is great, the hotel is located deep inside an alley, which takes away the fun of being able to just step out and explore anytime…
7. **Pool and Gym:** The pool isn't big, but we were just transiting through Bangkok to Phuket, so we weren't planning on swimming at a city hotel anyway. The gym is also really small; it gets very crowded with just three or four people. However, they thoughtfully provide small towels for wiping sweat in the gym.
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Price per night fromPLN 207
Posted on May 20, 2026
Guest User
I stayed at Kingston Suites between May 15 and May 18, 2026. Arriving early morning on the 15th, they permitted an early check-in at a cost of 1000 baht extra for which i was grateful after travelling for 30 hours. The executive suite room was large, clean and included basic furniture, a microwave, refrigerator, and washer/dryer. The breakfast was a mix of Western and Indian dishes. I thought it was just okay as the main entrees were kind of bland and the selection was limited. Most of the staff were courteous. The location was quite good, only a 10-12 minute walk to Terminal 21 and a couple of BTS stations. I would likely stay again though there are numerous alternatives at a similar price point so it would likely boil down to who offers the best deal.
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Price per night fromPLN 145
Posted on Feb 5, 2026|Studio With Balcony
AnasdanWe stayed at this hotel for two nights.
Cons
The rooms are very outdated. Furniture, walls, corners, and the bathroom show visible wear and damage. The rooms clearly need renovation.
The photos on the listing do not reflect the current condition of the rooms. They look much newer than they actually are.
A stove was listed as an amenity, but in reality it was not usable — it was covered with a fixed wooden panel and could not be opened.
There is no tea or coffee in the room, despite a coffee machine being shown in the photos. Tea is available at the reception during daytime only.
The air conditioner is very noisy. It is controlled via a wall panel (no remote control) with limited settings, and even on the lowest mode the noise is noticeable.
There is no ventilation fan in the bathroom, so steam stays in the room after showering unless the door is opened.
The TV offers only Thai channels. There is no Smart TV and no option to connect a phone.
The kitchen area has a sink, cabinets, and basic dishes, but it is not functional due to the lack of a stove.
Despite cleaning, the room looks visually worn because of the overall condition of the walls and ceiling.
Pros
The bed is comfortable, with two pillows per person.
Clean bed linen.
The bathroom was clean, with good water pressure.
The room includes a new hairdryer, a refrigerator, dishes, and cutlery.
There is a balcony facing the courtyard, where smoking is allowed.
The staff were polite and helpful. The receptionist spoke good English and explained everything clearly, and the housekeeping staff were also very friendly.
The hotel provides a golf cart shuttle to nearby shopping malls.
The location is convenient, close to M-Sphere, Emporium, and the M District, which was the main reason we chose this hotel.
Overall
Suitable for a short stay of one night.
The main drawback is the outdated rooms and mismatch with the photos.
The location and staff are the hotel’s strongest points.
———
Останавливались в этом отеле на две ночи.
Минусы
Номера сильно устаревшие. Мебель, стены, углы и ванная с потёртостями и сколами, требуется обновление и ремонт.
Фотографии на сайте не соответствуют текущему состоянию номеров: выглядят новыми, тогда как по факту номера давно не обновлялись.
В номере была заявлена плита, но фактически она отсутствовала — была закрыта и зафиксирована деревянной панелью, воспользоваться ею невозможно.
В номере нет чая и кофе, несмотря на то, что на фотографиях присутствует кофемашина. Чай можно взять на ресепшене в дневное время.
Кондиционер шумный, работает без переносного пульта, управление осуществляется с настенного блока с ограниченным количеством режимов. Даже на минимальном режиме шум заметный.
В туалете нет вытяжки, после душа пар остаётся в комнате, уходит только при открытой двери.
Телевизор показывает только тайские каналы, Smart TV отсутствует, подключение телефона невозможно.
Кухонная зона оборудована раковиной, шкафчиками и посудой, но нефункциональна из-за отсутствия плиты.
Из-за общего износа поверхностей номер визуально выглядит неаккуратно, несмотря на уборку.
Плюсы
Удобная кровать, по две подушки на человека.
Чистое постельное бельё.
Ванная комната была чистой, хороший напор воды.
В номере есть новый фен, холодильник, посуда и столовые приборы.
Есть балкон, выходящий во двор, на котором можно курить.
Вежливый и отзывчивый персонал: девушка на ресепшене хорошо говорит по-английски и подробно всё объясняет, горничные также оставили приятное впечатление.
Предоставляется гольф-кар трансфер до ближайших торговых центров.
Удобное расположение рядом с M-Sphere, Emporium и M-кварталом, что было основной причиной выбора отеля.
Итог
Подходит для краткой остановки на одну ночь.
Основной минус — сильно устаревшие номера и несоответствие фотографиям.
Расположение и персонал — сильные стороны отеля.
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Price per night fromPLN 142