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Posted on Aug 11, 2026|Superior 2-bed Room
YanyantanThe room was clean and tidy, and the bedding was soft and comfortable, ensuring a good night's sleep. The overall environment was quiet and peaceful. The staff were enthusiastic and attentive, responding promptly to all requests. The facilities were complete and functional, and the location was convenient for getting around. It offered great value for money, and my stay was very pleasant. I would choose this hotel again on my next visit.
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Price per night fromS$ 65
Posted on Jul 9, 2026
Guest UserFirst time here, and the location is great, making it super convenient to get around. It looks like it was recently renovated because there's no weird smell and the environment is lovely. The facilities are all there, and the staff, especially the ladies, are incredibly friendly and helpful. They proactively solve problems.
I misplaced something, and they actively helped me look for it. At first, I thought it was gone for good, but they diligently searched and eventually found it. More than the outcome, their responsible and dedicated effort made me feel so happy and valued. Honestly, even though the surroundings can be a bit noisy, the room itself is really good, the soundproofing is decent, and it's very clean. I have to say again, the service is excellent! Fantastic! I'll definitely be back next time!
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Price per night fromS$ 48
Posted on Aug 5, 2026|Executive 2-bed Room
Guest UserI chose this five-star hotel for a short getaway in Shenzhen, and it did not disappoint! The lobby is elegantly luxurious, check-in was very efficient, and the concierge service was proactive and attentive.
The room was spacious with a fantastic city view. At night, overlooking the Futian skyline was truly atmospheric. The bedding features Marriott's signature 'cloud-like' comfort, so even a light sleeper like me had a peaceful night's rest. The outdoor pool had clean water, and the gym was well-equipped, perfect for some leisure and relaxation.
The breakfast buffet offered a mix of Chinese and Western dishes. The freshly-made rice noodle rolls and omelets tasted authentic, showing consistent quality in their food offerings. The staff were friendly and professional, handling any small issues efficiently. The location is excellent, making it convenient for exploring and dining. I highly recommend it to anyone visiting Shenzhen!
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Price per night fromS$ 178
Posted on Aug 4, 2026|King Room
Guest UserAlthough there were a few minor hitches during my stay, the hotel staff handled everything efficiently and responsively, and the issues were resolved quickly and properly. I'd especially like to thank Jennifer for her patient assistance throughout, her gentle and considerate demeanor, and for proactively helping me coordinate various matters – she's very responsible. Overall, the positive aspects far outweighed any negatives; the hotel's emergency service and staff professionalism are commendable. I would choose this hotel again for my next trip, highly recommended!
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Price per night fromS$ 307
Posted on Jul 6, 2026
HengchongzhizhuangdelidabaoThis hotel offers great value for money, and it's within walking distance to Haiya Colorful City. I was really impressed by the hotel's public areas – you can play games, work out, relax, read, do laundry, even get a manicure; they have everything! The breakfast buffet was also quite diverse. During breakfast, I saw a foreign guest ask a server for a baby fork, but the server didn't understand. It would be even better if they could improve their basic English training for handling international guests. Keep up the good work! I'll definitely be back for another stay.
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Price per night fromS$ 86
Posted on May 4, 2026
Guest User
The hotel's location is excellent, right next to UpperHills and Bijia Mountain Park. The room size is decent, and the floor-to-ceiling windows offer great views. Breakfast variety is acceptable, with most essentials covered. Overall, the hotel service is quite good, but the breakfast restaurant service is very average. The biggest rip-off, though, is the hotel's spa. It's overpriced and the massage technique is terrible. I'd say it's the worst spa experience I've had at a five-star hotel! I felt like I was completely ripped off! A total waste of time, I hope everyone avoids it.
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Price per night fromS$ 617
Posted on Aug 10, 2026|1 King Standard Room
Guest UserThe hotel's location is very central and convenient, just a 3-5 minute walk directly to Futian High-Speed Rail Station, Coco Park shopping mall, and the 116F observation deck of Ping An Financial Center. This time, I took the high-speed train from Futian Station to Hong Kong West Kowloon Station, which only took 14 minutes, making it incredibly quick and easy to get to Harbour City. The hotel environment is comfortable; the lobby and public areas are beautiful, and the room was clean and tidy, making for a very relaxing stay. I especially loved the fitness center and pool; the facilities are comprehensive and excellent. The front desk service was very warm and welcoming. They enthusiastically introduced the hotel and the surrounding area during check-in. The breakfast selection was also rich, with both Chinese and Western options, and the taste was great. The restaurant environment was also very comfortable. Overall, I was very satisfied with this stay, and I will definitely choose Crowne Plaza Shenzhen Futian again on my next visit to Shenzhen.
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Price per night fromS$ 126
Posted on Mar 8, 2026|Stellar Kids Family Room with Soundproof Mat, Wooden Rocking Horse, and Safety Edges
GunaiI highly recommend the Stargazing Hotel! It's incredibly convenient, easy to find, and great for both parking and getting around. There's a parking lot right across from the hotel which is cheap and never crowded. Plus, there's a shuttle stop downstairs, so you can hop on a bus to the Observatory or Wangyuling in no time. Check-in was quick, the staff were friendly, and the room was clean, comfortable, and well-equipped. I felt very at ease, and personally, I think it's much more organized than a B&B. The price is affordable and offers great value for money, with no hidden costs. Overall, it was an amazing experience, and I'll definitely choose this place again! The main draw is how incredibly easy it is to get to the attractions – just head downstairs, jump on the shuttle, and you're off!
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Price per night fromS$ 76
Posted on Jun 28, 2026
Guest User
Fantastic location, just a few minutes' walk from the Convention & Exhibition Center Metro Station, making it incredibly convenient for business trips and exhibitions! The front desk staff are warm and attentive, and respond very quickly. The rooms are clean and tidy, with a simple yet upscale design. The Ailant mattress ensures a comfortable sleep, and the floor-to-ceiling windows offer great views of the Futian CBD cityscape. The bathroom has stable water pressure and a complete set of amenities. The soundproofing is excellent, ensuring an undisturbed rest. There are plenty of restaurants and shopping malls nearby, and transportation is very convenient. Overall, the attention to detail is impressive, and it offers exceptional value for money. It's my top choice for business travel, and I'll definitely stay here again next time I'm in Futian. Highly recommended!
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Price per night fromS$ 94
Posted on Aug 10, 2026|Executive Twin Room | Sky City View · Full Premium Appliances · Zero-Pressure Linens
Guest UserTLDR: Good room, convenient location, with some areas for improvement in service
Overall, we had a comfortable stay. The apartment is in a very strategic and accessible location, with three metro stations within walking distance and Dongmen Old Street nearby. It was also convenient to get around by car — around 15 minutes to Luohu Station and about 25 minutes to Futian Station during our stay, although the travel time was affected by traffic. Overall, the location was definitely one of the highlights.
The room was spacious, generally clean and well-equipped. We particularly liked having a washing machine, fridge with a freezer compartment, proper dining area and sofa. The room amenities were practical and convenient. It would be a nice added touch if the bathroom could also have a bidet.
There were, however, some areas where the guest experience could be improved.
Front desk service could be more attentive and proactive. We were initially given one room card for two guests and had to request for an additional card. Unfortunately, the additional card was coded incorrectly, so we had to wait again while it was rectified. These were minor issues, but better attention to detail could make the check-in process smoother.
We also found that the staff were generally not very proactive in offering assistance. On several occasions, we had to ask specifically for help rather than being guided or assisted upfront. It may simply have been our experience during this stay, and we are not sure if this is common in Shenzhen or specific to the property, but a more welcoming and service-oriented approach would definitely improve the guest experience.
That said, we did encounter two staff members who were very helpful. They assisted us late at night when we needed help with returning some Taobao items, and we really appreciated their willingness to assist despite it being late. Their helpfulness stood out and showed that there are staff who are willing to go the extra mile for guests.
Noise from the doorbell was another concern. The doorbell was quite loud and could be heard from neighbouring rooms. On one morning at around 7:10am, someone repeatedly rang the doorbell outside our room for several minutes. As the sound was clearly audible from inside our room, it was quite disruptive and a little unsettling. It may be worth reviewing the doorbell volume and how repeated ringing is handled.
For ******* deliveries, food was usually left at the collection cabinet beside reception. We had to contact reception to have it sent up to the room via the robot. A more streamlined delivery process or clearer instructions for guests would be helpful.
The check-out and luggage storage process could also be improved. We had to wait for the staff member to finish another task before being attended to, and when we mentioned that we wanted to store our luggage, it was not immediately clear where we should leave it or what the procedure was. Similarly, when we later returned to collect our luggage, there was some waiting time before the luggage was retrieved. Providing clearer instructions and acknowledging the waiting time would make the process feel more organised.
Overall, the room, facilities and location were definitely the strong points of our stay. With some improvements in staff attentiveness, willingness to assist, communication and service responsiveness, the overall experience could be considerably better. We appreciated the two staff members who assisted us with our late-night Taobao returns, and hope the same level of helpfulness and attentiveness can be consistently extended to all guests.
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Price per night fromS$ 82