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Posted on Dec 12, 2024
Guest User
This is a very worthwhile hotel. It can be said to be the highlight of the entire trip to Morocco. Each room is an independent Riad courtyard. The service is friendly but not overly enthusiastic. Except for the average food, the environment can be said to be impeccable. Marrakech is actually quite dirty and messy as a whole. The inside and outside of the hotel can be said to be two different worlds. If I come to Marrakech next time, I will still consider staying here!
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Price per night fromAED 3,813
Posted on Nov 3, 2025
Guest User
Place is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.
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Price per night fromAED 256
Posted on Jan 31, 2026
Guest User
Stayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.
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Price per night fromAED 340
Posted on Jun 1, 2025|Superior King Room
MrSHAOBooked this international five-star hotel for my boss, and it truly delivered. The facilities were excellent, and it offered great value for money, which made my boss very happy. The lobby also had a very sophisticated vibe. The location is superb, right in the new city district.
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Price per night fromAED 667
Posted on Feb 1, 2026|Prestige King Room With Pool View
Guest UserSorry for the long review, but I wanted to be as informative as possible and share the information I would have liked to know before booking.
This was my 5th trip to Marrakesh and my first stay at Savoy Le Grand. I was quite nervous booking after reading some negative reviews, but overall I had a very pleasant experience.
From the moment we stepped out of the taxi, we were warmly welcomed by Salah (concierge) and the Moroccan tea man in reception. From check-in to check-out (4 days later), all staff were friendly, welcoming, and helpful. Everyone we encountered spoke Arabic, French, and English, which made communication very easy.
The foyer is beautiful, and the grounds are extremely well cared for—even more beautiful than expected. That said, there is ongoing construction and upgrades, which are not mentioned on the website. This is currently their quiet season, and the main construction is above the reception building, which is being extended upwards. Noise started daily around 9:15am, drilling around 9:38am, and finished around 6:30pm. Estimated completion is 1 May 2026. If you request a room near the second smaller pool, the noise is much less noticeable. The noise is louder and echoes more around the main pool due to the square layout.
The hotel has four pools: two outdoor and two indoor. One indoor pool is heated and includes jacuzzi jets. There is also an additional indoor jacuzzi at the spa, charged at MAD 250 per person for one hour.
There are three à la carte restaurants on site: Moroccan, International, and Italian. Directly outside the hotel are a supermarket, Paul, Chilli’s, and Papa John’s. Please note that outside food is not allowed inside the hotel. There is an ATM in reception and direct access to Menara Mall, which closes at 10pm.
Special thanks to Nabil at reception, who did an excellent job checking us in. He listened carefully to my needs and arranged early check-in to a ground-floor room close to the restaurants, spa, and gym, with a garden and pool view. Soundproofing from the pool area was good, although hallway noise does travel. The grounds are beautiful, but the ground-floor rooms occasionally had a sewage smell, which I’ve also experienced at other Moroccan hotels.
We did experience a few issues with our first room (heating not working, leaking fridge, slow-draining sink). Without us needing to complain, Soukayna from guest relations came first thing the next morning and immediately arranged for us to move to a beautiful suite. This level of customer service, care, and attentiveness is exactly what you expect from a 5-star hotel. In the evening there’s live entertainment music in the bar and outside a light & water fountain display.
The suite was stunning—very spacious, with a separate living area, two balconies, lots of storage, mini fridge, large sofa, king-size bed, two TVs, kettle, coffee machine, safe, bathrobes and slippers. The bathroom had two sinks (standard rooms have one), plenty of toiletries (no washcloths), a large shower with both handheld and waterfall options, and excellent water pressure. There wasn’t much space to hang items, and there is a bidet hose beside the toilet. Thank you to the head cleaning lady for the final touches and maintaining a high standard of cleanliness.
I’d like to thank all the staff for providing us with a wonderful stay. I love the Moroccan people—they are humble, kind, and always willing to help. Despite the construction, I achieved my goal of relaxation and a short break. This is now my new favourite hotel in Marrakesh, and I will definitely return and recommend it to friends and family
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Price per night fromAED 733
Posted on Jun 18, 2026
КесCute riad, and clean, but that's about all I can say. The room was tiny and stiflingly hot; the air conditioning couldn't even cope with such a small space. The bathroom/toilet doors were inconvenient and really just for show. All the bedding was covered in terrible pilling – it wasn't just how it looked, it felt like sleeping on a grater, very uncomfortable and unpleasant, and the mattress was hard.
The breakfast was a joke: a mini flatbread, a small pancake, and a tiny biscuit. They poured a sip of juice into the bottom of a glass, served a 200ml teapot (meant for two) and all this with a cheerful 'enjoy!' What is there to enjoy? Couldn't they at least offer one egg? We eat breakfast at the hotel not to take thoughtful pictures over a biscuit, but so we don't have to run around the city an hour later looking for a proper meal.
And the first thing they did when we arrived was try to upsell us on extra services (hammam, massage) – they didn't even let us go to our room, they sat us down and said, 'choose!'
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Price per night fromAED 178
Posted on Apr 29, 2026
Guest UserWe particularly appreciated the warm welcome and the attentive service from all the staff, who were always available and courteous.
The reception team deserves a special mention for their professionalism and great friendliness.
We would also like to extend a special thank you to Mouad, whose kindness and service-mindedness were truly remarkable. He even took the initiative to speak to the bus driver so we could take our luggage on our excursion, saving us a trip back to the hotel and precious time.
Impeccable service that we really want to highlight.
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Price per night fromAED 1,341
Posted on May 21, 2026
Guest UserНу начнем с того , что останавливаться в Медине нам не понравилось . В самом реаде было все комфортно , но за пределами тихий ужас . Как говорится не зашла нам старая Медина со своим мусором , вонью и т д .
Реад был чист , кровать очень удобная , пребывание комфортное , завтрак скудный . Был сейф в номере. Менеджеры дружелюбные , встретили , проводили . Утром рано подготовили завтрак на вынос . За кофе в 6 утра огромное спасибо , в самый раз перед выездом . Ещё и проводили (мы спешили и он бежал с нами с сумками до автобуса , который нас ожидал)
Единственный огромный минус был в том , что один из менеджеров организовавший нам тур , отправил нас не туда куда мы хотели , как индивидуальный тур за 200 евро , до сих пор мы в задумках сделано было это специально , или мы друг друга не поняли ( хотя были показаны фото , куда мы хотим поехать ), этот день был испорчен от слова совсем , самая плохая поездка на непонятный водопад за такие деньги .
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Price per night fromAED 126
Posted on Feb 23, 2026
Guest User
Very dissatisfied with the hotel's service. After I checked out, I found that my important medicine was forgotten in the hotel room. I called the hotel to help express it to Rabat. The hotel said no. I could contact my own contacts to get it. How can I operate as an exotic tourist? I am staying in a hotel just hoping to get help from a hotel in a foreign country.
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Price per night fromAED 367
Posted on Feb 16, 2026
Bellinis
The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.
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Price per night fromAED 268