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Posted on Mar 15, 2025
Urban VoyagerWe had a great stay at Moon & Sun Hotel in Lisbon. If you’re looking for a centrally located hotel that’s perfect for exploring the city, this is an excellent choice. The location is ideal—within walking distance of major attractions, great restaurants, and public transport, making it easy to discover Lisbon without needing a Taxi/Uber/Bolt.
The rooms are modern, stylish, and spotlessly clean. While they are on the smaller side, they’re perfect for travelers who want a comfortable place to rest after a full day of sightseeing. If you’re planning to spend most of your time exploring the city rather than lounging in your room, this hotel offers great value for money.
The service was outstanding. The front desk staff spoke fluent English and provided excellent recommendations for places to visit and eat. They were also very accommodating—when I requested a different pillow for better comfort, they replaced it immediately, and when we asked for mint to be brought to our room, they did so at no extra charge. Small gestures like these really made us feel welcome.
Overall, Moon & Sun Hotel was exactly what we were looking for—clean, comfortable, and centrally located, with a high level of service. It’s a great option for couples or anyone who wants to explore Lisbon with ease while staying in a well-priced, stylish hotel. We would definitely stay here again!
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Price per night fromS$ 178
Posted on Dec 9, 2024
Guest User
The location is very good. It's in the city center. It's easy to walk everywhere. There are windows where you can see the Christmas market on the street. The service is also good. The girl at the front desk patiently explained the tourist routes to us. Lisbon is so beautiful, the climate is pleasant, and the consumption is not high. According to the driver, it’s really a paradise in Europe.
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Price per night fromS$ 196
Posted on Feb 11, 2025
Guest UserVery good and clean hotel, but they don’t provide a kettle inside the room, so gotta go to the lobby if you want hot water. I love the vibes - it’s good for solo travellers. Room is spacious enough. Location is very good, but careful not to travel out too late at night, this area is close to a migrant area where the crowds can get a little scary for lone lady travellers.
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Price per night fromS$ 166
Posted on Jun 26, 2026
Guest UserSerious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay.
In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself.
My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency!
During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation.
The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation!
This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay:
• When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later.
• When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up.
Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!!
The core issues are:
1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation.
2. No digital contact or guidance of any kind while the emergency was happening
3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?)
4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved.
5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency.
For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.
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Price per night fromS$ 168
Posted on Mar 15, 2026
Guest User
Super fun! The staff are very friendly. The whole hotel and rooms are whimsical and fun. Excellent location right on pink street. The windows are triple thick and the noise is minimal at best. There were complimentary ear buds but we didn't even need them. We really enjoyed out stay and hope to come back again soon!
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Price per night fromS$ 122
Posted on Jan 20, 2026|TWIN DELUXE PRIVILEGE
NuannuanIt's been a while, but the memory is still vivid. The room was spacious, and breakfast was excellent – unlimited egg tarts! The capsule coffee was surprisingly good, comparable to freshly ground. Maybe I was just exhausted, but this last stop was pretty good. It started raining heavily as we left, marking the beginning of the rainy season, yet the taxi drivers didn't overcharge, which felt like a perfect ending!
I must have a soft spot for Portugal; even after 10 days, I still wanted more. So, I'm happy to express my gratitude to the places I stayed and the people who helped and served me! Wishing you all the best!
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Price per night fromS$ 100
Posted on Jul 10, 2025|Standard Triple Room
Samya16I booked this hotel cause it a close location to many things around in Lisbon. While it is not a fancy hotel, it serves well for solo travellers and families. The room was very spacious and the AC worked well. The cleaning service came every day and left the room clean and fresh. Breakfast was included with our stay, and it was a usual hotel breakfast. You could pick from hot items such as scrambled eggs and meat products like beans and sausage or bacon. On one day they also had mushrooms. Then of course the bread variety and some pastry items such as croissant and muffins. Cheeses, yoghurt and fruits as well cereals were available. Eating breakfast at 10 AM usually filled us up for the day and we hardly ate lunch outside. The staff was friendly and when we requested an iron they provided that with no problem. The room had a small safe for valuables when we left for the day and plenty of storage space for the clothes and suit cases. The bathroom was very nice as well, lots of counter space and even a clothing line across the tub to hang some items to dry if you had to was a shirt or socks. The hotel is located across small soccer practice field so from our balcony we could watch people play some soccer games. Be advised the hotel is very close to the airport (about 10 min) so there was noise from planes but hardly noticeable. During our stay, 2 of the main elevators broke and were not usable but luckily we were on the second floor so taking the stairs was easy but they do have other elevators available. And for anyone not looking to leave the hotel for lunch or dinner, they provide plenty of dishes in their restaurant and bar area. But just a few steps around that area, you will find great places to eat such a Turkish restaurant with a 10 page menu I highly recommend to try.
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Price per night fromS$ 107
Posted on Nov 21, 2025|Superior Studio
Anonymous UserI recently stayed at thisserviced apartment hotel in Lisbon and had a very pleasant experience. The location was excellent, close to public transportation, restaurants, and many of the city’s main attractions. The apartment itself was clean, modern, and well-equipped, with everything I needed for a comfortable stay, including a small kitchen and a spacious living area.
Check-in and check-out were smooth and efficient. I especially appreciated the quiet atmosphere and the reliable Wi-Fi, which made it easy to relax or get some work done.
Overall, this was a great place to stay, offering both the comfort of a home and the convenience of a hotel. I would definitely consider staying here again the next time I visit Lisbon.
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Price per night fromS$ 114
Posted on Oct 31, 2025
Anonymous User
The room with bathroom inside the room with balcony.
No curtains on the beds, the light can bother, no privacy.
There is elevator, no problems with luggage.
There is a kitchen, but is closed in the night time.
The staff was very friendly and helpful.
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Price per night fromS$ 24
Posted on Oct 19, 2023
Sefy Levy
This hostel is located about 3km walk from the center city, but does have some close by attractions (such as the Jeronimo's Monetary)
The room is extremely small, if you seat on the edge of the bed and try to stretch your legs, you'll most likely hit the wall.
We had our room replaced, as the first room had zero privacy for the toilet and the second room gave the illusion of privacy (as you can see in photos)
We've not seen any of the management, as everything is done thru WhatsApp to contact them and they will respond.
Breakfast was OK, it had a bit of choices but there was more cakes and cookies then actual food.
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Price per night fromS$ 50