Hotels with balcony in Milan

We really enjoyed our stay at your place it is very neat and tidy. Also the indoor design is so modern and simple, we like it so much. All the furniture and utensils are new and easy to use. Check-in and check-out is easy and service is good.

This is a fantastic hotel in an excellent location. It's about a 20-minute walk to the main shopping area, and there are many great restaurants and small shops nearby. The neighborhood feels very residential and safe, with no concerns about security. I really have to commend the hotel's front desk staff. I was out shopping all day near the Duomo, carrying three bags, and took an Uber back to the hotel. When I got out, I somehow left one bag behind – it had my newly purchased jewelry and a handbag inside, worth over 50,000 RMB! I only realized it after I got back to my room. I immediately rushed down to the front desk. The staff quickly checked the CCTV footage for me, confirming that I had indeed left a bag in the Uber, and it wasn't something I left at the hotel. At the same time, because Uber doesn't have a direct contact feature for drivers, and I hadn't gotten any response after reporting it to Uber's platform, the front desk attendant proactively helped me look through the limited information available on the Uber app. Eventually, he found the phone number for the Uber driver's registered company and immediately called them on my behalf. After several verifications, they finally got in touch with the driver, who confirmed he had my missing shopping bag and would return it within an hour. I'm incredibly grateful for the prompt and proactive help from the hotel front desk throughout this whole ordeal; I can't imagine what would have happened otherwise.

Our stay at the Lancaster Hotel in Milan was absolutely wonderful, thanks to the exceptional service and thoughtful gestures from the staff. We had a special request for an early check-in and a late check-out due to our travel schedule, and the staff went out of their way to accommodate us. This kind of flexibility and understanding made our trip so much more comfortable, and we truly appreciated their kindness. The staff at the front desk was a gem! The breakfast at the hotel was another highlight of our stay. It was far beyond the standard continental breakfast—there was a wide variety of fresh and delicious options to choose from, catering to all our morning needs. The cappuccino was particularly delightful, and the staff serving breakfast were always smiling, polite, and attentive. It’s rare to encounter such genuine hospitality these days, and it made our mornings even more enjoyable. Overall, the Lancaster Hotel exceeded our expectations. The combination of comfortable accommodations, excellent service, and thoughtful touches made our stay memorable. We highly recommend this hotel to anyone visiting Milan and look forward to staying here again in the future!

⭐⭐ 2/5 Mixed experience – good location and kind female staff, but very disappointing room and service from both male staff. We stayed here during our trip to Milan. The hotel’s location is great, close to the Duomo and the train station and the room size was quite decent. The female staff were very friendly and helpful throughout our stay, which we truly appreciated. However, our overall experience was disappointing. When we first checked in, our room had a strong smell of urine. We informed the male staff, Lorenzo, who initially seemed helpful, but after we asked to change rooms, he started to show signs of annoyance. Instead of changing our room right away, he asked another young male staff member to spray air freshener. Unfortunately, the freshener mixed with the smell only made things worse and gave us a bad headache. When we went back to the reception to request a room change again, Lorenzo became even more irritated and said we should have told him earlier — even though we already did. He then gave us a bottle of freshener to use for that night, but it didn’t help at all. By that time, there were no rooms left to move to, so we had to spend the night in the same smelly room. On top of that, the toilet bowl wasn’t properly cleaned and still had stains, which was very unpleasant. We would have given 1 star, but we added another star for the spacious room, convenient location, and the polite and kind female staff members. Unfortunately, we wouldn’t stay here again.

The hotel room looked very new and clean, and the front desk staff were friendly. Although the breakfast area was small, the food was good. The location is convenient, right across from the train station. The only downside was the lack of complimentary bottled water, and the tap water quality was concerning; I wouldn't even dare to drink it after boiling. Luckily, I had some mineral water left from the plane, otherwise I would have had to buy the hotel's overpriced water.

The hotel is conveniently located within a short walking distance of the train station, making it easy to get around and explore the city. Housekeeping provided room cleaning every day, and the room was always kept clean and tidy. This definitely made our stay even more comfortable.

I had a wonderful stay at this hotel. The front desk staff were extremely helpful and friendly throughout my visit. They even provided us with phone chargers when we needed them, which was greatly appreciated. The housekeeping team was outstanding — the room was always spotless, well-maintained, and very comfortable. Their attention to cleanliness really made a difference. The hotel is also in a great location, making it convenient to get around and enjoy the surrounding area. Overall, the service, cleanliness, and hospitality exceeded my expectations. I would definitely recommend this hotel and look forward to staying here again.

After checking in, when I went out, I couldn't lock my room door no matter how many times I tried to turn the key, although opening it was no problem. This was quite frustrating. I spoke to the front desk lady, and she tried to lock it for me, but even she had trouble, failing multiple times. I asked to change rooms, but was told it wouldn't be possible until after 12 PM the next day. The next morning, it took me about 10 minutes to finally lock the door before heading out. When I handed in my key at the front desk, they offered to change my room, but since my train was approaching and I was checking out the next day anyway, I decided against it. The front desk service wasn't bad, but the fact that the lock was unreliable caused a lot of wasted time, and not being able to lock the door from the inside was a real issue. (Front Desk)

I arrived close to midnight and, as a solo female traveller, I was a bit anxious, especially after reading a few negative reviews, even though the hotel states that the front desk operates 24/7. To my surprise, everything went smoothly. The Terravision bus from the airport dropped me off much closer to the hotel than I expected. The route was easy to follow, the road was well lit, and I felt safe walking, even at that hour. On the way, I passed a halal restaurant just before reaching the hotel, which was perfect for grabbing a late-night dinner. The front desk staff were polite and professional. My room exceeded expectations for the price: clean, well-sized for one person, and very comfortable. I turned on the air conditioning as soon as I arrived, and it cooled the room quickly. Some reviews mentioned the bed being hard, but I found it perfectly fine. I checked out early the next morning to explore Milan and was happy to be able to leave my luggage at reception. Overall, a great stay, reassuringly smooth for a solo traveller.

Great service, they deserve one more start at least. The receptionist guy was very friendly and kind and even helped me with my luggage. The bedroom was a good size, quite modern actually. They had coffee and some biscoff cookies for us. It’s in a central area, very close to the centrale station! Overall, a good stay! Wish I took better photos!