Hotels with balcony in Milan

避雷 Usually, I leave positive reviews for hotels, but unfortunately I had a very disappointing experience staying at Be Mate CityLife in Milan. From the moment we entered the apartment, there was a strong unpleasant smell, similar to mould, coming from the bedrooms. The odor was noticeable throughout the stay and made the apartment very uncomfortable. Even the housekeeping team acknowledged the smell. However, on the day of check-out, the hotel denied all feedback regarding the issue. We reported the matter immediately to both the hotel and Trip.com. More seriously, I injured myself on the bathroom door handle within just a couple of hours of arriving, due to sharp handle and the narrow passage space. Instead of showing genuine concern or taking responsibility, the hotel’s response was extremely disappointing. They stated that the door was “designed in a way that it can swing back and forth” and suggested that the incident was due to not knowing “how to properly use it.” In fact, I had not even touched the door when the injury occurred. I found this response inappropriate and dismissive toward a guest who was injured on their property. On the other hand, Trip.com handled the situation professionally and showed genuine human care throughout the process, which I sincerely appreciated. Unfortunately, due to the hygiene issue, unpleasant smell, and the hotel’s attitude toward customer safety and feedback, I would not recommend staying here.

This is a fantastic hotel in an excellent location. It's about a 20-minute walk to the main shopping area, and there are many great restaurants and small shops nearby. The neighborhood feels very residential and safe, with no concerns about security. I really have to commend the hotel's front desk staff. I was out shopping all day near the Duomo, carrying three bags, and took an Uber back to the hotel. When I got out, I somehow left one bag behind – it had my newly purchased jewelry and a handbag inside, worth over 50,000 RMB! I only realized it after I got back to my room. I immediately rushed down to the front desk. The staff quickly checked the CCTV footage for me, confirming that I had indeed left a bag in the Uber, and it wasn't something I left at the hotel. At the same time, because Uber doesn't have a direct contact feature for drivers, and I hadn't gotten any response after reporting it to Uber's platform, the front desk attendant proactively helped me look through the limited information available on the Uber app. Eventually, he found the phone number for the Uber driver's registered company and immediately called them on my behalf. After several verifications, they finally got in touch with the driver, who confirmed he had my missing shopping bag and would return it within an hour. I'm incredibly grateful for the prompt and proactive help from the hotel front desk throughout this whole ordeal; I can't imagine what would have happened otherwise.

This is my second stay here. It's close to the cathedral and other major attractions, and there's a bustling street downstairs with lots of food options.

The hotel room looked very new and clean, and the front desk staff were friendly. Although the breakfast area was small, the food was good. The location is convenient, right across from the train station. The only downside was the lack of complimentary bottled water, and the tap water quality was concerning; I wouldn't even dare to drink it after boiling. Luckily, I had some mineral water left from the plane, otherwise I would have had to buy the hotel's overpriced water.

The hotel is new and the service is excellent. The staff speak many languages and you can store your luggage there. I checked in early in the morning, and after a quick call to confirm, it was fine. They gave me a really spacious room. I'd definitely choose this hotel again when I return. The only strange thing was that the shower water was cold, but overall it's a very modern place.

The hotel is conveniently located within a short walking distance of the train station, making it easy to get around and explore the city. Housekeeping provided room cleaning every day, and the room was always kept clean and tidy. This definitely made our stay even more comfortable.

I wasn’t a fan of this hotel mainly due to the fact that I was put in a room right next to the lobby entrance which was very noisy also the way that the room has been laid out while very minimalist is totally impractical especially when you try and have a shower. The shower curtain doesn’t stop the water from going all over the floor which makes the bathroom a bit of a health hazard since it’s covered in water after each shower. The beds are large and comfortable enough but my overall experience here was not enjoyable and would not recommend staying here again due to the noise. There’s a lot of vagrants on the streets at night time and they don’t stop shouting which comes straight through the windows when they’ve stopped the noises the internal lobby has music blaring quite loudly and the Hotel staff talk quite loudly also so it’s best to not take the bottom floor perhaps on a higher floor. It might be different but there would still be the issue with the vagrants shouting at night time 

Everything was great – room service, lobby, facilities – but it's really out of the way and a bit far. However, that's reflected in the hotel's good price. It's right next to the train station, and about a 15-minute walk to the subway.

I chose this hotel because it was close to the train station. It's located a bit off the main road, which I consider safer. The room is spacious, and daily housekeeping provides fresh, clean towels every day. There's no kettle in the room, but we asked for one and they lent it to us for the evening; the staff is very polite. Also, there are no slippers, but generally, we only came back to sleep after spending the whole day in the city, so there are no particular complaints.

Great service, they deserve one more start at least. The receptionist guy was very friendly and kind and even helped me with my luggage. The bedroom was a good size, quite modern actually. They had coffee and some biscoff cookies for us. It’s in a central area, very close to the centrale station! Overall, a good stay! Wish I took better photos!