I’ve used Trip.com more times than I can count, from cheap flights across Asia to hotel bookings and even last-minute travel deals.
But does it really live up to the hype?
Below is a balanced look at Trip.com reviews from real travelers and my own experience, so you can decide if it’s the right travel platform for you.
✈️ What Is Trip.com?
It’s especially popular in Asia, but travelers from around the world use it for international bookings and a lot of people love its price alerts, flexible booking, and multilingual customer support.
Trip.com is a global travel booking platform that lets you book:
Booking Category | What You Can Book |
|---|---|
✈️ Flights | Domestic and international flights |
🏨 Hotels | Hotels, resorts, and accommodations |
🚄 Train Tickets | Selected routes and schedules |
🚗 Car Rentals | Cars, SUVs, and vans for hire |
🎫 Vacation Packages | Bundled flights + hotels or activities |
🏞 Activities & Tours | Local experiences, attractions, and guided tours |
⭐ Overall User Rating
Category | Rating (out of 5) |
|---|---|
Flight prices | ⭐⭐⭐⭐☆ |
Hotel deals | ⭐⭐⭐⭐☆ |
Customer service | ⭐⭐⭐☆☆ |
Mobile app experience | ⭐⭐⭐⭐☆ |
Payment & refunds | ⭐⭐⭐☆☆ |
Installment plans | ⭐⭐⭐⭐☆ |
✨ What Users Say They Love
💰 Competitive Prices on Flights & Hotels
The platform frequently shows bundled deals that reduce total cost.
Many travelers report that Trip.com often beats other booking sites on price especially for:
Travel Type | Why Trip.com Helps |
|---|---|
✈️ International Flights | Offers competitive fares and multiple airline options |
🏨 Last-Minute Hotel Deals | Find discounted rooms quickly for spontaneous trips |
🌏 Multi-City Itineraries | Makes booking complex, multi-stop trips easier and often cheaper |
📱 Easy-to-Use Mobile App
For many, it’s easier than juggling multiple sites or airline apps.
The Trip.com app gets high praise for:
Feature | Why Travelers Like It |
|---|---|
Clean, intuitive interface | Easy to navigate for first-time and experienced users |
Quick search and booking process | Saves time when planning flights, hotels, or packages |
Helpful push notifications | Alerts for price drops and special deals |
🗓 Installment Plans for Travel
One standout feature mentioned in many Trip.com reviews is the ability to use installment plans for expensive bookings, great for budget-minded travelers.
You can split payments on flights or hotels and still secure your booking early. This can be a game changer if you’re planning a big trip but don’t want to pay everything upfront.
💼 Multilingual Support and Global Reach
Trip.com supports multiple languages and currencies, so bookings feel local even when you’re traveling internationally.
📞 Trip.com Customer Service
Now, let’s talk about customer service, which is a critical factor for many travelers. In my experience, Trip.com has generally been responsive. I’ve received confirmation emails for my bookings within hours, and when I reached out with questions, I got a response fairly quickly.
Trip.com does offer 24/7 multilingual customer support, which is a great benefit for international travelers.
However, based on various reviews, the quality and speed of support may depend on the complexity of the issue.
It’s important to manage expectations, especially if you’re dealing with a problem that requires more attention, such as modifying a non-refundable booking.
🧳 Trip.com vs Competitors — Quick Comparison
Feature | Trip.com | Other OTAs (e.g., Expedia, Booking.com) |
|---|---|---|
Flight deals | ⭐⭐⭐⭐☆ | ⭐⭐⭐⭐☆ |
Hotel variety | ⭐⭐⭐⭐☆ | ⭐⭐⭐⭐⭐ |
Installment plans | ⭐⭐⭐⭐☆ | ⭐⭐☆☆☆ |
Customer support | ⭐⭐⭐☆☆ | ⭐⭐⭐⭐☆ |
App usability | ⭐⭐⭐⭐☆ | ⭐⭐⭐⭐☆ |
🧠 Trip.com Reviews: Is It Legit?
Let’s start with the big question: Is Trip.com legit?
Based on thousands of travelers worldwide and my own experience, the short answer is yes, Trip.com is a legitimate and reputable travel booking platform.
It’s part of Trip.com Group (which also owns Ctrip and Skyscanner), one of the world’s largest online travel agencies.
Does Trip.com Refund? Cancellation Policies
While my personal experience with Trip.com has been positive overall,
I’ve noticed that cancellation policies can be a sticking point for some users.
I’ve never had problems with the platform, whether for flights or hotels.
Trip.com also offers flight and hotel refunds if your plans change, giving travelers extra flexibility.
Flight refunds depend on the airline and fare type, so some tickets may be non-refundable, while others allow full or partial reimbursement.
For hotels, many properties offer free cancellation or partial refunds, just make sure to check each hotel’s specific policy before booking.
Overall, these options make it easier to adjust your travel plans without losing your entire investment.
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Trip.com Reviews: Can I Trust Trip.com?
In short, Trip.com is reliable, and I’ve personally never had any issues with my bookings, but the key is knowing what you’re signing up for.
If you’re planning your next trip, I suggest giving Trip.com a try. Just make sure to check the cancellation policies and have your travel details ready!