5-Star Hotels in Sapporo

This is by far the best onsen hotel I've ever stayed in! It's located around Jozankei town, with a shuttle bus service from Sapporo, making it very private and quiet. The room is spacious enough, and the private onsen is excellent – my skin felt so smooth after a soak. The bedding was comfortable, and the pillows were quite high-tech. The floor-to-ceiling windows offered a healing view of the snowy landscape, and if you're lucky, you might even spot a raccoon! The service was top-notch, patient and enthusiastic. I have to rave about the food at this hotel; the Italian dinner was incredible, every dish was superb, using seasonal local ingredients and beautifully presented. After dinner, you can even take some rice balls, desserts, and drinks back to your room. The hotel has a smoking room and vending machines, so you don't have to worry about going hungry. I'd love to come back again in the summer if I get the chance.

My last stay here was in winter and it was great, but this time the air conditioning in the room was terrible. Even on the lowest setting, the room was still hot and stuffy. I had to use a fan all night to cool down and couldn't get a good rest for three consecutive days. Other amenities and services were decent, but the AC issue significantly lowered my comfort level. I definitely wouldn't recommend staying here in the summer.

I stayed two nights at the Keio Plaza Hotel on Wednesday and Thursday, then moved to the New Furano Prince Hotel on Friday, and returned to the Keio Plaza Hotel on Saturday for another stay. When I got back to Sapporo from Furano, it was already 7 PM. A young lady checked me in and asked me to fill in my address. I wrote the name of my city. She insisted on a full address, and I told her that's how I wrote it last time. She then relented and said, 'Okay.' After that, she told me that my stay didn't include breakfast for the next day. I remembered it did, but she confidently told me it wasn't included and marked 'no breakfast' on my room card. I had to ask her, 'How much is breakfast if I pay for it myself?' She said 4000 JPY, but hotel guests get a 10% discount. So, the next day I paid 3600 JPY for breakfast. After breakfast, I still felt something was off, so I carefully checked my Ctrip order again and found that breakfast was indeed included. I went to the front desk, but the young lady was no longer on duty. After explaining the situation to the staff member, he refunded my payment. When I checked out, I formally complained about that lady at the hotel front desk. I believe such incidents shouldn't happen, but I don't know if she did it on purpose. Therefore, for this stay, I only gave a three-star rating for service, because aside from that one lady, everyone else's service was quite good.

The room was large and clean, and the hot spring facilities were excellent with a huge space. Dinner offered a wide variety of dishes, including unlimited domestic Japanese wagyu beef grilled fresh on the spot. For the same amount of steak, I would pay 10,000 yen for just 6 small pieces at Hokkai-En Yakiniku in Niseko town. The pizzas were also made to order. They even poured champagne from a brand new bottle into clean glasses for us. And the price was very reasonable; I even wondered if there was a mistake in the bill, haha! 😄

The most comfortable bed I’ve ever had in a hotel. We had some of the best sleep during our stay. The bed was huge and incredibly comfortable, with plenty of pillows and soft, high-quality linens. The room itself was spacious, quiet, and very well soundproofed, with lots of space to store luggage and personal items, plus many useful amenities. The entire hotel has a modern, clean design and is kept in excellent condition. The staff were very kind, professional, and spoke English, which made everything easy. They even provided umbrellas free of charge when it rained, which was a thoughtful touch. The hotel bar also deserves a mention. The service was excellent, the drinks were very good, and the parfaits were delicious. Since parfaits are very popular locally in Sapporo, I definitely recommend trying one here. The location is convenient too: just a short walk from Susukino and the Sapporo city center, close to the station by a few metro stops, and easy to reach by taxi. Overall, this Marriott was a real gem. Because of such a pleasant experience here, I’ll definitely consider staying at other Marriott Courtyard hotels in the future.

This onsen hotel is definitely worth the price. The environment and hygiene are excellent, and the room layout is fantastic. The yukata was the most comfortable I wore during my Hokkaido trip. The service was absolutely superb, especially the proprietress at the Kaiseki restaurant, Shoan. She was incredibly elegant and generous, giving us an authentic and meticulous Japanese service experience. The private onsen with a fee had average views. The outdoor public onsen was closed on the day of my stay due to cold weather. The indoor onsen, for a hotel of this price point, was quite ordinary. Therefore, I wasn't entirely satisfied with the onsen experience. All in all, while it might not be exceptionally surprising, this is a hotel that's well worth its price.

We’ve stayed here for 7 nights. Which was a bit longer stay for Sapporo. However as the weather was so bad with heavy snow, so we did enjoy our stays in hotel during the snowy weather. The breakfast is so great and we expect it every morning, as it includes a variety of foods so you always can find something to enjoy. All staffs are very friendly and welcoming, especially two male & senior chefs at ramen and omelette. We also bought spa in our room rate, so every night we did enjoy a pleasant spa( though it’s not hot spring). In front of hotel, there is a small mall - BIVI , which with some good restaurants ,nice cafe (Gentle Bagel) and coop. Even at the heavy snowing days, you have no worries to spend time in. B1 with very practical laundry service , costs are fairly . If you have budget, you can choose only room (without breakfast and spa) plans, which is with very CP, strongly recommended.

Facilities: A bit old, as it's been around for over a decade, but still very refined and tidy, with a feel of a fading noble. The hotel has pretty complete amenities; the only downside is the lack of a laundry room. You have to walk a bit to find a paid laundromat outside (perhaps because they figure only winter visitors come to Hokkaido, and you barely need a shower in winter, right? (laughs)). Hygiene: Very clean, fitting for a five-star hotel's positioning and price point. Environment: Located next to Nakajima Park. From my room, I could see the vast white snow of Nakajima Park below. It's a bit far from the city center (around 800m), but very quiet at night. You can take the JR or walk to the city center, and the experience is still very good. Service: Standard five-star hotel service; all expected services are well provided.

This hotel is located in Nishi 11-chome, very close to the subway station. They offer a shuttle service, but I didn't notice it when I first arrived. I ended up dragging my luggage all the way there myself, thinking the subway would be a direct shot, so I didn't bother with a taxi. To my surprise, the subway station didn't have an elevator, so I had to carry my suitcase up the stairs. It wasn't until I got to the hotel that I found out they offer free pick-up and drop-off to the JR station. I guess I didn't read the details carefully enough when I booked. Anyway, it was super convenient to use the shuttle to the station later on. The service is good, and the environment is pleasant. The rooms are spacious, which is a big plus, and they even include breakfast. I'd definitely recommend this place if you're visiting Sapporo; you can even walk to the park and Tanukikoji shopping street from here. The window overlooks the road, offering a bit of a view.

This hotel is incredible! I've never stayed in such a spacious hotel in Japan before. The environment is fantastic, and they even have an executive lounge. It's truly perfect. My only regret is that I only booked one night. I wish I had booked more!