5-Star Hotels in Sapporo

First off, Ivy's ambiance is subtly pleasant and very comfortable. The service, I found, was just right. The way staff would nod and smile every time I entered, that subtle presence of 'we're here if you need us' felt really good. Almost all facilities have no time limits (except for the sauna which closes at midnight), so no need to rush for showers or the gym. It's perfect for night owls to quietly explore the hotel at any time! The lounge always has replenished snacks and drinks, and public spaces are always tidied up. Of course, this assumes everyone helps maintain a quiet atmosphere. The room layout was smooth, quiet, and conducive to good sleep. The air conditioning and all other facilities were noise-free. The flowing private hot spring was the best white noise for falling asleep. The room lighting was also perfectly designed! I really slept well, so checking out at 11 am was a bit difficult. It would be perfect if check-out could be at 12 pm! Even in summer, it's not boring at all. Although the Summer Lantern Festival isn't a huge event, it's still interesting! At least it's great for photos! I'd honestly love to come back in winter to experience the incredible snowy scenery! There are two young men who speak Chinese, and they are both very nice, so language communication isn't much of a worry. Friends who have stayed here also said Ivy was a pleasant surprise, a place that feels like home during their travels. However, to be honest, the dining was neither particularly good nor bad; nothing surprising there. My review might be subjective, but I genuinely love Ivy.

This hotel is absolutely wonderful! The backyard opens directly onto a mountain stream and forest. The staff even offered us a 'duck snowball maker' when they saw us heading out to the snowy backyard. Staying at this hotel was definitely the best memory of our Hokkaido trip.

A renowned 5 ⭐️ hotel conveniently connected to the Sapporo JR station within 10 mins straight stroll. The Daimaru shopping mall 🛒🛍️ is situated right above for tax free retail shopping. The hotel looked 👀 grand & posh, & bit pricey, probably because it coincided with the Sapporo Snow & Ice Festival ⛄️❄️🧊 which is within short walk to Odori Park. With special access to the Club floor privileges, we enjoyed additional pampering F&B indulgence 🍷🧀🦐 . The hotel room is big & spacious but the overall facilities & decor are a bit nostalgic. The service is good👌 Sadly not much nightlife in this area, in comparison to Susukino area which comes to life @ night with more oishi eateries & great shopping 🛒 🛍️

The room was quite spacious, but the bathroom counter was too low. At 185cm, I had to bend over significantly just to wash my face. You can tell it's an older, established hotel, and the facilities are still quite convenient. The front desk wasn't particularly warm, and the service was just average. Also, they didn't provide any extra bottled water, which I found really unacceptable.

March 24, 2026 I stayed at Mori no Uta for my birthday. I contacted the hotel in advance, and they had a birthday card ready for me. The hotel offers a free shuttle service from Makomanai Station, which needs to be booked beforehand. On the day I checked out, I booked the 9:30 AM shuttle, arrived at the station at 10:00 AM, and smoothly caught the 10:10 AM airport bus to New Chitose Airport. It was all seamless. The Japanese-Western style room was 40 square meters and quite spacious. It had a huge massage chair and a coffee machine. What impressed me most was dinner, where they offered freshly made pizza or naan that you could customize with toppings and have delivered to your table once baked. The naan crust was soft and fragrant with a wheaty aroma. I specifically asked for extra large shrimp and a generous amount of cheese – it was impossible not to love it! The dinner seating faced a beautifully illuminated snow scene outside, which was absolutely stunning. The hotel lobby boasts a magnificent, floor-to-ceiling fireplace, which is perfect for photos. In the evening, there was a small harp concert, creating a very pleasant atmosphere. Both breakfast and dinner featured incredibly creamy ice cream. I had two big bowls at each meal and thoroughly enjoyed it!

The hotel room did not come cheap, but overall, we had a pleasant stay aside from a hiccup during check-in when the staff forgot to inform us that our room was ready and kept us waiting. The public onsen was great and we spent more time there than the private in-room onsen. The free ice-creams, drinks and ramen (during supper time) were delightful touches. Pillow gallery offered options of different types of pillows was great! The hotel is shoes-free, meaning one has to remove our shoes and store in the lockers at the entrance and move around shoeless or in the tabi socks provided. The yukata pyjamas provided were comfortable, so were the beds. The use of sliding doors meant one will not hear of slamming of room doors by other guests. It is a cosy hotel to stay in. What we did not like was the lack of a sheltered drop-off point to unload our luggages and the sensor lights at the hallway of the room. As it could not be dimmed or switched off, it would light up brightly when going to the toilet in the middle of the night.

We’ve stayed here for 7 nights. Which was a bit longer stay for Sapporo. However as the weather was so bad with heavy snow, so we did enjoy our stays in hotel during the snowy weather. The breakfast is so great and we expect it every morning, as it includes a variety of foods so you always can find something to enjoy. All staffs are very friendly and welcoming, especially two male & senior chefs at ramen and omelette. We also bought spa in our room rate, so every night we did enjoy a pleasant spa( though it’s not hot spring). In front of hotel, there is a small mall - BIVI , which with some good restaurants ,nice cafe (Gentle Bagel) and coop. Even at the heavy snowing days, you have no worries to spend time in. B1 with very practical laundry service , costs are fairly . If you have budget, you can choose only room (without breakfast and spa) plans, which is with very CP, strongly recommended.

The Hotel location is about 7 mins walk to Odori Station Exit 1. The 'Streetcar' station was about 3 mins walk from the hotel. Super convenient. Walking distance to underground shopping mall. The hotel room was spacious about 28 sqm in view that most hotel in Japan is quite small. The breakfast spread was superb. Best in Sapporo. The hotel was very generous to provide FREE Hokkaido snacks with hot and cold drinks at Lounge Area from 3 pm to 9pm. Overrall our stay was excellent.

Facilities: A bit old, as it's been around for over a decade, but still very refined and tidy, with a feel of a fading noble. The hotel has pretty complete amenities; the only downside is the lack of a laundry room. You have to walk a bit to find a paid laundromat outside (perhaps because they figure only winter visitors come to Hokkaido, and you barely need a shower in winter, right? (laughs)). Hygiene: Very clean, fitting for a five-star hotel's positioning and price point. Environment: Located next to Nakajima Park. From my room, I could see the vast white snow of Nakajima Park below. It's a bit far from the city center (around 800m), but very quiet at night. You can take the JR or walk to the city center, and the experience is still very good. Service: Standard five-star hotel service; all expected services are well provided.

This hotel is incredible! I've never stayed in such a spacious hotel in Japan before. The environment is fantastic, and they even have an executive lounge. It's truly perfect. My only regret is that I only booked one night. I wish I had booked more!