4-Star Hotels in Benito Juarez

The hotel was fantastic. We got a free upgrade to a family suite room which was really nice! We only spent 2 days there but I thought everything was good. The hotel seems like it’s been there quite a while and it’s not particularly modern, but they maintain it really well. For that area the price and quality it’s definitely worth a stay!

It's a nice place, convenient if you need to go to the airport the next day, we stayed at the hotel just one day. The service was marvelous, very polite and open to help us. The check in was at 3pm but our room was ready around 1:30 so it was perfect for us. You can go by walk to several places, coffee shops, restaurants and plaza las Américas. My only problem was the humidity, the room didn't smell good but it was clean, I think it's an humidity issue.

The hotel is very convenient for the airport terminals and car rentals. The communal areas such as the restaurant and rooftop bar were very nice. The overall experience is not to the same standard as other Hilton hotels.  The rooms were big, nicely decorated and clean but there was a distinct smell of cigarettes from previous guests which was not pleasant. We asked for a coffee and pastry for breakfast but were only allowed to have these if we paid for the expensive buffet which was not great value( USD20 /person). The shuttle was very disappointing..I  booked it a week in advance and had to chase for a confirmation.   I received a message to WhatsApp the driver when I arrived in the terminal which I did from the baggage hall. I was given directions to find the shuttle bus ( in a pickup area of more then 50 minibuses!). It left before I could find it and I then had to wait 30 minutes for it to return, for what is essentially a 5 minute journey. It would be much more professional if the driver held up a sign with the guests name, as other hotels of a similar Hotel standard did. If the Hilton were to rectify the issues above, then I believe it would be good value for money.

It is a nature-friendly place. While riding a bike around the hotel, I was able to meet various animals such as coatis, lizards, and iguanas. The beach right in front is beautiful, and there are many restaurants that serve delicious food, so I was happy while staying at the hotel.

This hotel was NOT a good choice. It was pleasantly quiet only because it only offered a place to sleep. There was nothing there except a bar and a small pool. We had to go to the adjoining hotel to eat or for any entertainment. We paid for a premier ocean front room and were told that Trip.com sold us a reservation for a room that was not available. We were put in a room overlooking the parking lot, street, and lagoon. They later moved us to another room considered “ocean view” that has a window overlooking the water. The bathroom was so small that there was no room on the tiny vanity to put anything so there was a small ladder in-the corner to put our toiletries on. There was only one lightbulb in the bathroom …in the ceiling. Even though the hotel photos showed a makeup mirror and large vanity with a shelf, we did not have either. The unlighted shower had no shelf and had a shower curtain that did not contain the water so the bathmat and floor were always wet. We had to go over to a window to have any light. There was a small useless desk in the room with no lamp or plug. The bathrooms in the llobby or around the pool were always dirty with un flushed toilets and wet floors. Several times there was no toilet paper, except on the floor. The food choices were very limited. We could only go to the a la carte restaurants 3 times … all other meals had to be in the buffet which was in the other hotel. The food there was always cold and worse than fast food…. Probably the worst food we’d had in Mexico in the last 20 yrs of coming here. Looked the same every day. You had to give the hostess your room number and wait to be seated. I guess they wanted to make sure you only came in one time. At one point, after the hostess seated us in the buffet area, a manager came over to our table to tell my husband that we were in the wrong place and needed to move! Not sure why that happened and we were NOT happy about the scene that was created. I found the hostess and told her what occurred . She got the manager and I asked her why she singled us out about where we were sitting. She had no explanation ! The whole experience at this hotel was unpleasant. I would NOT recommend it to anyone . There are much nicer places in Csncun with much better food and accommodations.

Sooo... good hotel, great food. We stayed for 14 days so food is kinda repeating but it is still good quality. Now... mini bar in room is never ever going to be refilled. I needed to call them multiple times and still not get things inthere. For some reason they really dont want to do it. Stuff: some GREAT (huge shoutout for a few of the workers from the restaurant), while some are ignorant and dont even know their job. For instance, one morning at the breakfast buffet area the waitress said that they dont offer any other drink than black coffee??? Every day till then and after that one instance i was getting double espresso. All kn all, worth is. Btw be aware of the obese people

Mura hotel was located in Cancun Centro. We stayed one night before heading out to Cancun International Airport. The hotel was clean. It provided just the right facilities in amenities, including honey shampoo, and conditioner that I needed after swimming in the sea. The hot water and pressure of water was excellent after a long trip. The only recommendation we have is having a few more switches and plugs. Thank you!

This hotel is located on a barrier island chain off Cancun, with a lagoon on one side and the Gulf of Mexico on the other, boasting stunning blue waters at a pleasant temperature. The food at the hotel was excellent; we booked an all-inclusive package, and the cuisine was varied, offering buffet, à la carte, and room service options. The hotel also has many complimentary activities, and we participated in the boating program...

It was an all-inclusive hotel for families. There are many types of restaurants and the food is delicious, so I was able to spend time without getting bored of the food. I was able to leave my luggage, change my clothes, and enjoy my meals before the check-in time, and I was grateful for the flexibility.

Complete and clean facilities, first-class service and super staff, I will return again, thank you very much for all your service.