Find 5-Star Hotels in Benito Juarez

Every time I look back on my holi, I think of the hotel and how much I enjoyed staying here, & that I’m so glad we did as at first we weren’t sure as it’s not adults only. I remember the lovely scent when you walk in, cleanliness 10/10, interior is goals, my favourite was lunch time as there’s different food trucks from tacos, burger & chips, ceviche… Some days in the lobby they’ll also put out selection of biscuits/sweet treats to have with a hot drink. The breakfast buffet also amazing!!! I miss having their freshly cooked omelettes & the hashbrowns. They even have an ice cream bar. Quite honestly just enjoyed myself eating. We stumbled across a show once in the hotel as were waiting for a dinner table, took us by surprise as it was so good the entertainers.

Most attentive hotel ever. Classy, clean and above excellence. This was our first experience and a life lasting one. We had couples massage and enjoyed the luxury experience through out our stay. We were here during the huracane. We were well cared for. They pulled out a projector with a movie and even supplied popcorn for us. The next day lots of board games. I'm not use to a shut in during our vacation, but the Waldarf made sure we were not ignored. I remember a had problems with the mosquitos and my waiter quietly came back with mosquito repellent. Who does that? The Waldarf does. Lol. The cleanliness is top niche. It was very quiet and relaxing. Shout out to our bellman Lumi. Very kind and attentive.

As we all know we have many places to choose from when it comes to Cancun. I’m from Texas and go at least twice a year! This place has a lot of false advertisement. I had gotten the vip package. Which is far from that. VIP check in was closed! So stand in reg. Long check in lines. Got upgraded to a bigger room. But for blood stain floors in the steps near the huge unsanitary unsafe tub. So slippery. See pic below. Asked to switch rooms. They said they’ll get someone to clean it. Didn’t for 5 days I stayed. They have 3 hotels. Okay. But if you’re not an “Diamond member” you can’t get a cart and take forever waiting for one. There was more maintenance cart than running on for guests. Also this really bother me. I got on one late after a show and It was busy. They wouldn’t allow 4 Asians to a seat with kids . Yet the 4 white people could?!!?! He said it was unsafe. Only 3. Sir there’s still 4 people in the back end. He wouldn’t take off till the Asians got off. But yet it was okay for the white people to stay on than drive off. I sat on this ride and told him. He didn’t care. Very rude. Also not all the rides work. The wave pool never worked the whole time. And all the food taste the same. Just places in different restaurants!! Oh the spa they raised all the spa to $350 a 60mins massage. In the U.S. it’s $150. They do this so they can get the 15% tax and but you get a credit for spa for $350 so it’s free. But pay taxes. Or go to timeshare breakfast for $500 spa again and pay $100 taxes on that. So on the way out they say they don’t allow Uber. They call taxi for you. They gave me a run down taxi with horrible smell the guy didn’t speak English. I asked for pricing with the bell guy he said $35. The driver could work is translator started driving off. Than when I got to the airport he said $55. I pulled up my Uber for that shittttty type of car it’s $10 on Uber. Uber black was $50. Why would i give you that. No way. I didn’t come to this beautiful country to get scam. Do better Mexico. I would never go back here again if they paid me!! Will be posting this and telling all my clients. Friends and everyone I can! This place is HORRIBLE!!! Only one useful was Kevin and Andres.

Everyone at the resort is so nice! Biggest kudos to Ceasar on the Vibe Team who made us feel like we were part of his family. He made our trip and is so good at his job and entertaining the guests! The vibe team was incredible in getting everyone involved and they always remembered our names! David and Goretti were also so welcoming and fun! We left with friendships and memories that will last a lifetime! Alberto in the Hideaway guest services makes the best drinks! If you like a chilled shot, he will hook you up! When we first arrived we did not get a king bed as requested for our anniversary celebration but management was attentive and was able to upgrade our room a day later. It was a beautiful view! We always felt celebrated when telling the restaurant waiters it was our Anniversary! They surprised us with cake!

A lot of luxury, very cool, there is no parking, you leave your car on the street, the dishes were not washed well, the use of the sailboat is free, but they charge you 200 pesos for environmental tax and they give you a bracelet that says it is 58 pesos because of this tax and they don't give bracelets to everyone, someone does business there, then the rivers say in the ads that they close at 7, but the staff takes you out at 6, and the main attraction of the water park is still useless. So I would return, the food in the Brazilian restaurant is very good, better than in the oriental one, which is the only one you have to reserve.

Our experiences at Sunrise was unbelievable. Our bartenders Gaspar, Antonio, Eddy were completely amazing. They took very good care of us. We had some great conversations with them, were extremely personable and always had a smile on their face day in. We have been going to Sunrise for the past five years and always enjoy running into the same bartenders/workers whom we see year after year. These bartenders are the best and looking forward to seeing them again next year.

Our second trip here, it always exceeds expectations. The food was amazing, the accommodations wonderful, and the service was next level. Shout out to Santiago on the Preferred Beach and Santos at the Seaside Grill for breakfast.we will definitely be coming back, as our daughter has decided she wants to get married here.

Terrible experience at this so called 5 star hotel. This is more like a 3 star hotel. Rooms are nice if you get a clean room with working AC that you don't have to keep at 16 degrees. Family member had to keep the room so cold you could store meat. In the same room out of nowhere the sink fell out of the counter. Maintenance want to fix it at 10pm and said the room might smell for a day while the glue sets. They requested a new room but we're told the hotel was full. Which was absolutely a lie. As they had a young child they adopted to live with it. Hotel offered nothing. Food was poor and any entire at the restaurant were appetizer size. Unless you were paying for a premium item, food was subpar. Steakhouse was terrible, 2 hrs to get our mains, order the baby backribs and got 2 ribs. Only good food was breakfast buffet until I saw a died roach on the floor. Told one of the waiters about it, as I looked back I saw them kick it under the fruit station. Pools were cold so when it was windy there was nowhere to go to warm up. Don't waste your time with the cabana you get the same service sitting at the chairs. If you do want the comfort of the cabana get the 69 dollar option which they don't promote, you need to tell them. Wait staff were friendly. Beach was no existent. Understanding they had a bad storm took most of it out, however looking at posts it seems like there was never a private beach. Only thing private thing about the beach was the 12 chairs that you had to fight for at 5 am. Not worth the money and will not be returning nor recommending it to anyone

Well we're to start , The grounds are spotless. The rooms are perfect. We love the lighting system in our room , many options. Room was always spotless and fridge was full all the time . There was a bug going around and unfortunately I got it for 24hr and they gone and so did many people as well.. could be from the breathless side buffet? Anyways no idea but we typically stayed on the dreams side and ate breakfast, lunch and dinner at our own restaurant. Food was great. We did try the buffet and many options but we stuck back with our own restaurant again .. we did try the hibachi restaurant that was good experience.. everyone was amazing and nice especially our lady Mar who served us drinks daily .she is the sweetest, nicest person we met .. she spends the time to know you . I highly recommend to give her a big bonus!!!! If you want to see us back. Also we need to mention the prefered lounge bar tender Luis is the best in the business it's a must try and makes the best expresso martini. So this trip was ment for reset, recharge and it did exactly that. The spa type feel daily with the spa music was just perfect.. it has the best sunrise . NOTE: if you want a party vibe it's the breathless side 100% . If you want 100% quiet relaxing the prefered side is the way to go. If you want a certain seat on grounds wakeup 630am to sit and save .. they won't give you towels till 7am if your around pool but by the water you can get they right away. The chairs on beach go fast. Pool is nice with no issues also the daily entertainment was good with the lead of Steven. He was so funny and we learned alot of Spanish.. he made our day . Anyways was the best relaxing vacation we had ever so that huge .