3-Star Hotels in Kobe

My family booked a triple room at Comfort Era Hotel, and to our surprise, it came with four beds! The room was spacious with plenty of room to open our luggage, and the beds were comfortable, which made a great first impression. Unfortunately, as soon as we walked into the room, we were hit by a strong damp smell coming from the carpet. The bathroom also had an unpleasant urine odor coming from the toilet. On top of that, the toilet seat was not cleaned and had poo stains on it. The television didn’t work as well and we couldn’t access wifi from our room. We immediately reported the issue to the front desk, but since the hotel was fully booked, they were unable to move us that night. The smell was so overwhelming that it gave us headaches, and we really didn’t want to stay in the room. We even tried spraying perfume to mask the odor, but it didn’t make a difference. We also found a long strand of hair on one of the beds, along with dust under the beds and in the corners of the room. The bathroom ventilation was also quite weak. After showering, our towels stayed damp for a long time, leaving the bathroom feeling musty and uncomfortable. Thankfully, the next day the staff went above and beyond to help us by moving us to another triple room on a higher floor. One of the staff went into the previous room to check the smell as well. They were incredibly friendly, efficient, and genuinely cared about making our stay more comfortable. We were very impressed with their excellent customer service. Although the second room still had a slight damp smell from the carpet and a faint odor from the toilet, it was much better than the first room and made the rest of our stay much more enjoyable. The hotel doesn’t provide complimentary bottled water in the rooms because free drinks are available in the lobby. While we appreciated the complimentary beverages, having to fill cups and carry them back to our room every evening wasn’t the most convenient. We also enjoyed several thoughtful amenities. The complimentary donuts served from 2:00–5:00 p.m. were a fun treat, and the hotel provided clean robes, toothbrushes, razors, and umbrellas for guests to use. We especially loved the cozy library lounge, which had a great selection of books and plenty of comfortable seating to relax after a day of sightseeing. The location is another major highlight! The hotel is only about a 5-minute walk from Sannomiya Station, with plenty of restaurants, convenience stores, and drugstores nearby, making it easy to explore the area and find everything we needed. Overall, Comfort Era Hotel has a fantastic location, spacious rooms, comfortable beds, excellent amenities, and wonderful staff. If the carpet odors, bathroom smell, and housekeeping were improved, this hotel would easily be great place to stay.

Not sure what has happened to Japan standard in the past couple of years but had called the hotel to confirm that linens are scent free (standard in Japan before) and was told yes. Unfortunately they are not, this new laundry detergent that is slowly spreading throughout Japan is absolutely horrible causing all sorts of allergic reactions (not only to me.) I start having rashes, compromised breathing, and inflammation issues. If it’s the same detergent used back in America, then it might be eco-friendly, but definitely not human friendly. I truly hope that Japan goes back to the way it was before the introduction of some western products filled with harmful chemicals to humans. It is not because you don’t react to it that it is not harming your body, it’s only a question of time and when it does, you won’t know why and there is no turning back. Take it from an Asian American born who was the biggest fan of American marketed products. We do have good products like ECOLAB, which is both, sustainable for the environment without compromising human health. Maybe laundry company should look into that company or simply return to Japanese products before. Good thing thing their pyjama are still scent free so I had to wrap the bed and cover with their pyjama to get through the night.

It took me a while to write this review, but I still have wonderful memories of my Kobe trip, all thanks to this hotel! 1️⃣ Excellent Location: Super close to the airport limousine bus drop-off point, with a Lawson convenience store downstairs, three supermarkets nearby (Aeon, Ikari), walking distance to major shopping malls, and a subway station right across the street… Simply unbeatable! I was particularly satisfied with the airport bus aspect, so let me elaborate a little: After taking the [Kansai Airport Bus] to [Sannomiya Station Kobe], cross the road twice (as shown in Figure 1 and Figure 2). Once you see the [Lawson convenience store], walk four or five steps down the small alley beside it, and you'll see a sign (as shown in Figure 3) for the hotel. I've borrowed the route map from the hotel's official website and added some notes, hoping it helps~ (P.S. The bus drop-off point cannot be used for return trips to Kansai Airport! If you want to take a bus from Kobe back to Kansai Airport, the boarding point is at the [Airport Bus Ticket Kiosk 空港リムジンバス券売機] [〒650-0021 兵庫県神戸市中央区三宮町１丁目１０−10]. It's actually a bit of a distance to get there, so a taxi is recommended. It cost me about 50 RMB). 2️⃣ Service and Details: The staff were very polite. The lobby offered skincare and sun protection products, as well as a wide variety of tea bags! (Rooibos tea, Earl Grey, honey black tea, apple tea, chamomile, Darjeeling…) A delightful surprise for tea lovers! Every flavor was excellent! 3️⃣ Room and Eco-friendly Concept: The room had enough space for luggage, and the bedding was very comfortable. While I could see the railway from the window, there was absolutely no noise. Also, since it's an eco-friendly hotel, no bottled water is provided. However, there are cups in the room (not to be taken away) and water dispensers in the hallway for guests to get free hot and cold water.

I absolutely have to review this hotel! This is by far the best value-for-money hotel I've stayed at in Japan's Kansai region. The breakfast is absolutely delicious, and the single room felt so cozy and secure. Plus, you get a sea view right from your window! I'm definitely staying here again next time, hopefully at the same price!!!

The food is absolutely delicious. Breakfast is healthy and varied: miso soup, curry, rice, omelets, potato salad, sausages, boiled potatoes and broccoli, succulent fried tofu and dried tofu, fish for grilling on a mini-grill, red smoked fish, and cherry tomatoes. There are also tasty pastries like croissants and cinnamon rolls – they don't skimp on butter and jams. Plus, yogurts, sweet fruits in syrup, and muesli. For drinks, there's hot/cold coffee, tea, milk, orange juice, and iced water. The hot spring in the hotel is magnificent – both golden and silver springs, a jacuzzi, a cold pool, and cold rice tea after the onsen. They even sell sake in vending machines! You can buy souvenirs right in the hotel, and the prices are reasonable. It's a 4-minute walk from Arima Onsen station and 6 minutes to the bus stop (which goes directly to Kobe). The value for money is perfect, and the staff really go the extra mile. The kimonos are beautiful!

스마 해변과 가까워서 매우 좋은 호텔입니다. 서비스가 아주 좋았고 시설도 매우 만족스럽습다만 호텔의 특성(?)상 가족보다는 커플이 방문하기에 좋습니다.

The hotel is a bit of a walk from JR Kobe Station, but the surrounding facilities are convenient. There's a 7-Eleven downstairs and a Life supermarket on the way to the station. The hotel itself is a bit old, but it's well-maintained and clean. There's an ice machine on the second floor, which is very handy. The door locks are key-operated, and rooms are cleaned every three days. The neighborhood is quiet. The only minor inconvenience is the lack of a main room light; only bedside lamps are provided, which is a peculiar design choice. The price is very reasonable, and overall, I had a great experience.

I booked this place at the last minute as we wanted to extend our stay in Arima Onsen by one night and most hotels were fully-booked. I searched on *********** but couldn't find any suitable accomodation so thought to try Trip.com. This hotel came up only on this site and I was delighted to find it. At first I was concerned by the lack of reviews, but all the reviews were good and the room looked ideal for a family of four; 2 western beds and 2 tatami beds, with spacious living area and separate bathroom and toilet. It was really great value for money. The size of the room was very generous, and the facilities were great. We made use of the Onsen baths and the table tennis room during our stay. None of the staff spoke english but this wasn't an issue as they were all adept at using google translate. The location is also fine - it is situated between the town and the ropeway, so it is easy walking distance to each, which was very useful since they dont offer any shuttle service. All in all I would reccomend it for a short stay in Arima onsen as it is really good value for money.

Since I arrived close to 10 PM, I didn't have time to explore the surroundings. The public bath was almost empty. The next day, I booked the shuttle bus to the station to head back to Sannomiya. If you're looking for a resort-like experience, this might not be the best fit. The hotel also doesn't offer breakfast, and they charge a bathing fee when you check out.

I liked the room. It had a good layout and everything I needed to be comfortable. The bed and pillow were nice, and the internet speed was good. However the desk and everything on it was covered in dust. It's located between the two main train stations, but close to neither. When I checked out, I asked to leave my bags with reception for 2 hours while I went to breakfast, but was told that only guest checking in can check their bags ☹️. I was able to leave them in the lobby, though. There is construction happening right next door, so it was a bit noisy during the day. Long waits for the elevator, which is slow and busy. Potentially, it's a nice hotel. It just needs some improvement to the cleanliness and staff friendliness.