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Posted on Jul 29, 2026|Deluxe King Room
Guest UserI recently had the pleasure of staying at Shangri-La Jakarta, and it was an exceptional experience from start to finish.
I stayed in a spacious balcony suite on the 29th floor, which offered stunning views of Jakarta. The suite was beautifully appointed, combining elegant design with modern luxury and every amenity one could wish for. It was the perfect place to relax and enjoy what Jakarta has on offer.
The Horizon Club was a real highlight. The cocktails were outstanding, and the atmosphere made evening drinks a memorable experience.
A special thank you to Mr Markus Christ and his wonderful team for their warm hospitality. Their professionalism, attention to detail, and genuine friendliness made me feel truly welcome throughout my stay.
The hotel has everything you could ask for, including excellent dining options and a fantastic bar featuring live music, creating the perfect atmosphere to unwind in the evenings.
Shangri-La Jakarta delivers five-star luxury with impeccable service. I highly recommend it to anyone visiting Jakarta, whether for business or leisure, and I look forward to returning.
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Price per night fromBRL 551
Posted on Apr 21, 2026|Grand Deluxe King Room - Non-smoking
Guest UserI loved this hotel! Booked it because I was attending a concert at the Kasablanka Hall, which was only about 5 minutes walk from the hotel.
The room was amazing! I ordered room service a couple of times, and the food was really good. I loved the spicy& sour grilled beef ribs!
The pool was also nice, and they have a wellness room which I only saw after I checked out, unfortunately
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Price per night fromBRL 285
Posted on Aug 24, 2026|Superior Queen Room Non Smoking
Guest User[”1. Overall, the stay was excellent! The room was clean and tidy with complete facilities, and the bedding was comfortable, ensuring a good night's sleep. The front desk staff were warm and efficient. The location is convenient for getting around, and the surrounding amenities are comprehensive. Great value for money, I'll definitely choose this hotel again for my next trip!”,”2. The hotel environment is quiet, and the hygiene is very well maintained. Toiletries are comprehensive. The staff are friendly, and check-in and check-out were quick. The location is excellent, making it convenient to go anywhere. Highly recommended.”]
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Price per night fromBRL 297
Posted on Aug 10, 2026|Deluxe
Anonymous UserI chose this hotel mainly for a business conference. The room was spacious, and while the facilities were a bit dated, it was very clean. The hotel assigned me a high floor with an excellent view. The location was superb; there's a convenience store a 2-minute walk downstairs, and it's not far by taxi to the large Grand Indonesia mall (though Jakarta traffic is very heavy).
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Price per night fromBRL 207
Posted on Aug 6, 2026|Executive Triple Room
Guest UserIt was a great stay for us.. The breakfast was superb and also the people is very welcoming and helpful.. We also manage to check in early. The bathube also very huge.. Will definitely repeat if come to jakarta.. Thank you for the great hospitality😘
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Price per night fromBRL 278
Posted on Jul 31, 2026|Suite
Anonymous UserOverall, we had a pleasant stay at Maia Jakarta Hotel. The excellent service and strategic location made up for some of the shortcomings.
Pros:
1. Service was excellent. The staff were friendly, attentive, and helpful throughout our stay.
2. The location is fantastic, directly opposite Thamrin City.
3. We booked the Suite, which was spacious enough for three of us. There was plenty of room to open and pack our luggage comfortably.
4. The hotel kindly provided complimentary breakfast for our third guest, which was a nice gesture.
5. The bed and pillows were very comfortable. The bed was large enough for two people, while our third guest slept on the sofa.
6. Indomaret is just a 3-minute walk away, which was very convenient.
7. Thamrin Mall is about a 5-minute walk away, and Grand Indonesia is around 10 minutes on foot.
Cons:
1. We requested an extra pillow and quilt, and were informed there was an additional charge of IDR 50,000 and payment to be made directly to the housekeeping staff instead of being added to our room bill and settled during checkout, which felt rather unusual.
2. Hot water was only lukewarm and never got hot enough.
3. The room could not accommodate an extra bed despite our request, which may be inconvenient for some families or groups.
4. Only one key card was provided, which was inconvenient when our group wanted to head out separately.
5. The breakfast selection was quite basic with limited variety.
6. The room interior felt dated. The sliding toilet door was damaged and had to be forced open and closed by dragging it along the floor.
7. The shower area was extremely slippery, creating a safety concern. The bathroom ventilation was poor, and the shower drainage was slow, leaving the floor wet even the next morning.
8. The toilet faucet appeared dirty and could have been cleaned more thoroughly.
you might also consider to bring universal adapter for powerpoints.
Despite these issues, the outstanding service and excellent location made our stay ok. If the hotel refreshes its rooms and improves the bathroom facilities, it would provide an even better guest experience.
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Price per night fromBRL 257
Posted on Jul 31, 2026|King Room
Guest UserThe hotel's location is excellent, right on the main road. The Chinese food was delicious and varied daily, offering congee, noodles, and other dishes popular with Chinese guests. The service was also great; staff were very helpful with luggage. I'll definitely book this hotel again for my next business trip.
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Price per night fromBRL 322
Posted on Jul 14, 2026
Guest UserThe facilities are a bit old for a 4-star hotel, but it's acceptable for Indonesia. You definitely can't compare it to hotels back home [in China]. The service attitude is excellent.
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Price per night fromBRL 157
Posted on Jan 4, 2026|Privilege Queen Room Non smoking
Guest UserLocation is fantastic with lots of cafes and restaurants around. Room facilities were abit dated and old with cracks in the toilet and old room carpets.
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Price per night fromBRL 226
Posted on Dec 26, 2025|Superior Deluxe Double Room
Don Thusitha - AustraliaSwiss Bell Hotel chain is very expensive compare to other 4 star hotels. Not worth for money. There are more 4 star hotels much better than this at lower price in this area. I have experienced that. First room they gave me is disgusting. Not clean and broken room. After I complained they gave me another room with same aminities. Booked as a double guest room. But amenities were for a single person.
Location is very good. Near pondok indah mall. Staff also very good and friendly. But greedy management trying to earn big money, giving lower class hotel to customers. So the problem is Management. Not the staff. Also remember, there is no good seating lobby. Restaurant also high price food and drinks. .
You can get much better hotel at lower price than this is my final conclusion
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Price per night fromBRL 173