Hello, I'm Lee Mok from Dongrae Hotel in Busan.
It provides a variety of services such as six types of OTT, hotel sleeping rooms, welcome cookies, and free parking,
We will always do our best to provide quality services.
"Upon arrival on the first day, I found the toilet hadn't been cleaned at all. When I tried to shower, the water wouldn't drain. I called the front desk, and they sent someone with a plunger to clear it, but the drain clogged up again mid-shower. The owner then came to the room, used my slippers to clear the bathroom drain, and left, but the bathroom was left with a huge amount of dirty, black water. It also seemed like the room's floor hadn't been cleaned at all. He even took my wet slippers with him, and I expected new ones to be brought, but they never were. There was a complete lack of basic service mentality.
On the second day, I requested room cleaning, but when I returned at 4:30 PM, it still hadn't been cleaned. When I inquired at the front desk, they claimed it was being cleaned, but by 4:30 PM? Upon returning, it seemed like the toilet had finally received a partial cleaning on the second day. However, the inside of the bowl was still dirty. Despite being a relatively new establishment, the area where water collects was incredibly filthy. Just to be sure, I tried the water again, and predictably, the drain was still clogged. I had mentioned this issue when requesting cleaning, but nothing had been done to fix it.
While I don't expect hotel-level service from a motel, I booked two nights based on good reviews and its recent opening. However, it was truly disappointing. Showering was incredibly stressful. Moreover, the duvet had a musty smell. They also claimed instant noodles were provided, but I didn't even see a packet during my entire two-day stay.
I urgently booked this place right before my vacation, but for this price, I definitely won't be returning."