GGuest UserAttempted to check in after we received the room ready alert via app but the front desk acted like they didn't have any rooms ready before 3pm though we eventually got in. The hotel itself it brand new, very nice, and very clean. Hotel looks to be in an area that is being built up with newer hotels. Later that night came back from dinner to find the front desk sitting in the lobby eating dinner, didn't look very professional and felt like you'd be bothering him to ask anything. I called down later that night to ask about the airport shuttle. Whoever answered was not very informative at all. Just said we have one, it runs 24 hours. I then had to ask well how often, do we just show up? All we were told was it runs every 30 minutes. Okay perfect, get downstairs for the 3:30a shuttle and we are told ”oh you had to sign up for this last night, the shuttle drive just left for his 30 minute break.” Why didn't we get told this when I called the desk the night before? We moved from a downtown hotel to the airport to be able to get shuttled. We ended up having to order an Uber. They offered to try calling sister hotels but there was no guarantee. I would probably try this hotel again but there are definitely some improvements that need to be made.
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