I had an extremely disappointing experience at Sonesta Simply Suites Austin South.
I arrived around 11:30 PM for a two-night stay and quickly discovered the AC in my room was completely broken. The room was close to 85°F and absolutely unlivable, especially in Texas heat. I had an important interview the next morning and needed to be up at 6 AM, so this was beyond stressful.
I called the front desk immediately to request another room. After waiting in the heat for the front desk to contact their supervisor, I was told around 12:30 AM that no other rooms were available. Their only “solution” was that I could check out in the middle of the night—in a city I didn’t know—and get a refund. That is not a reasonable or safe option at that hour.
I had no choice but to stay and try to sleep in those conditions. The room was also dirty, with stained carpets and what appeared to be blood drips on the bathroom vanity cabinets.
I checked out at 6:30 AM before my interview and booked another hotel for the next night.
This was a complete failure in basic hospitality. I would not recommend staying here.