Hyatt Regency Austin

Good: Brooke at the front desk was fantastic. We upgraded to a top floor corner room. The renovated hotel looks amazing. The room was clean and modern. Check in and check out were easy and going in and out of the parking garage was simple once you got a barcode from the front desk. Bad: We had lukewarm hot water almost the entire time. Even when we did have hot water, it would only last for five minutes or so before it got lukewarm at best. My wife is a hot shower kind of person and so she was dismayed when we got back to the room every night and she was having to freeze her way through a shower. Also, the shower leaked like crazy. It’s made up of two panes of glass with one of the panes on a track system so you can close it. However, in the middle, where the panes overlap, there’s a 1 1/2 inch gap where no matter how careful you are, water escapes and gets all over the bathroom floor. So, every shower requires a towel being placed on the floor which is then literally sopping wet by the time you’re done. It was expected but parking is pretty expensive. I don’t think anybody’s a fan of paying $55 a day to self park your car in a garage. Hotel seemed to be mostly business travelers. I think if you’re traveling for business and you’re just using your room to sleep and are up and out in the morning it’s just fine. However, we were there in vacation and wanted to sleep in occasionally. Unfortunately, the atrium design seems to be inherently loud by itself. By 8 everyone up.

Nice property in good location. Corner king room had a lousy view of construction

For a conference, they were very prepared. They knew the important things busy people needed, such as "rent a dual monitor" and "Pashminas for the cold conference room". The staff were incredibly friendly.

Check-in was smooth, and the valet staff was very attentive. However, valet parking costs $63 per night, which is quite expensive. We were also offered a room upgrade with a view for an additional $23 per night (plus tax), along with a destination fee of $28 per night (plus tax). The added fees quickly piled up and made the stay feel overpriced. The first night was peaceful, but protests took place every night afterward and are scheduled to continue for another 13 days. From approximately 7:00–10:00 p.m., there is significant noise unless your room is on the opposite side of the hotel with no view. I was also disappointed by the extra convenience fees applied when charging items to the room. Paying additional fees simply for the convenience of room charging felt unnecessary. Pro tip: use your credit card throughout the hotel and do not charge purchases to your room. I do want to give a shoutout to Julia (Night AGM), Eli (Guest Relations Manager), Austin (Front Desk), Chriss (Bellman), Leo (front desk) all of the valet staff & housekeeping, and Mikaela (front desk) for their excellent service. There is also a gentleman who works evenings in the coffee shop who was very kind—I regret not catching his name. Federal Agents and government entities stay here frequently, so be aware that there is a higher police presence, additional security checks, and ongoing protests outside the hotel. Given the current situation and overall disruption, the stay was not worth the price.

Very clean room and bathroom. Excellent location. Very friendly staff. Thoroughly Enjoyed our stay