Hotels near Al Hijaz Mall, Makkah

I had a pleasant stay at Swissotel Makkah overall. One of the main highlights was the spacious restaurant with a wide variety of breakfast options, catering to different tastes. The location is excellent, as the hotel is part of the Abraj Al Bait Mall complex and is very close to Masjid Al Haram, which makes it extremely convenient for prayers and shopping. On the downside, the check-in time is quite late at 4:00 PM while check-out is at 12:00 noon, which feels unfair as it doesn’t even provide a full 24-hour stay. Additionally, the lobby and elevators can get very busy, especially during peak times, causing some delays. Overall, it’s a good hotel with a prime location, but improvements in check-in timing and crowd management would make the experience better.

Totally as expected. A 5 star hotel. Check in was smooth, the staff were polite. Cleanliness was perfect. Location is superb. There's a separate lift to go down to Haram, so you dont have to join the crowd from other hotels in the clock tower. Breakfast was excellent. They even have special kids buffet area during friday/saturday

Hotel Review: Raffles Makkah Palace My recent stay at Raffles Makkah Palace was absolutely outstanding, offering a seamless blend of luxury, thoughtful touches, and exceptional service that made our experience unforgettable. From the moment we arrived, we were greeted warmly by the reception team and delighted with a complimentary upgrade upon check-in. The upgraded room was not only spacious with breathtaking views but also impeccably clean and beautifully maintained, reflecting the hotel’s high standards. A special thank you to the reception manager, whose professionalism and welcoming demeanor made the check-in process smooth and set a positive tone for our stay. Their attention to detail and commitment to ensuring our satisfaction were truly appreciated. One of the thoughtful touches that enhanced our experience was the provision of bath salts, allowing us to unwind and relax after completing Umrah. It was a small but meaningful gesture that added to the overall sense of care. The service throughout the hotel was exceptional. The housekeeping team was proactive, consistently checking in to ensure we had enough towels, toiletries, and other essentials, contributing significantly to our comfort. Breakfast was another highlight of our stay. The breakfast service team was attentive and welcoming, ensuring we were comfortable and well taken care of. They even provided a walk-around tour of the buffet spread, introducing us to the menu and explaining the dishes. The breakfast theme was thoughtfully curated, offering a wide range of delicious options to suit every palate. Desta and Sandhy stood out for their exceptional hospitality. They were incredibly helpful, attentive, and proactive in anticipating our needs, making us feel truly valued as guests. Hajar also deserves special recognition for her patience and creativity in resolving our requests with practical and thoughtful solutions. The in-room dining team, especially Farouk, provided excellent service. Farouk’s attentiveness and efficiency ensured that every meal was delivered promptly and with care, enhancing our overall experience. Raffles Makkah Palace sets the gold standard for luxury hospitality. With its outstanding service, thoughtful gestures, and exceptional team, it made our stay unforgettable. I highly recommend this hotel to anyone visiting Makkah and look forward to returning for another incredible stay.

Location - excellent as it's in clock tower Room - excellent Breakfast - excellent Staff - very professional Others - lifts availability to P11 is very good

Good price promo, nice room, nice breakfast, short walking to Haram

Perfect location , they have a bus that is to and from the masjidul haram .

The room No. 426 only partial haram view. A little bit upset. Overall ok. Thanks for the early check in.

There is a shuttle bus to and from Haram every hour. I was able to relieve the fatigue of my long trip with a massage chair in the lobby.

Check-in was smooth and easy. The staff were generally helpful.Small room for triple single bed but worth the price.

I stayed 6 nights at Tilal Jabal Al Kaaba during my first Umrah, and honestly, it was the best 6 days of my life. This hotel is an absolute hidden gem and, without a doubt, the best hotel in Makkah. From the moment I arrived, the service, cleanliness, and stunning modern interior completely blew me away. At check-in, I was greeted by the incredible Brother Rayan, whose warm and welcoming service immediately confirmed I had chosen the perfect hotel. I was guided to my room, which was nothing short of spectacular, immaculate cleanliness, a modern design, premium amenities, and beds so soft I’ve never slept better in my life. The room even offered a beautiful view of the Haram, which made my stay even more special. The breakfast service was another highlight. The variety and quality were unmatched, from freshly baked croissants and made-to-order omelettes to pancakes, fresh cheeses, olives, breads, fruits, and special daily dishes. The breakfast staff were amazing, always attentive, welcoming, and ready to fulfill every need. Special thanks to Roaa Ahmed, Faisal, Usman, Imtiyaz, and Alam, as well as the restaurant manager Abdul Aziz and Chef Sameh, who went above and beyond, even preparing a special shawarma for me and sending complimentary amenities to my room. Brother Abdul Aziz personally ensured my entire stay was flawless. I also want to thank Brother NASER ALI, who always served us during breakfast, made the most amazing tea daily, and was genuinely kind and attentive. Throughout my stay, the rooms were consistently spotless, and any requests were addressed almost instantly. The level of care and dedication from the cleaning and maintenance teams was phenomenal. A particularly memorable moment: I had lost a significant amount of money during my stay and was extremely distressed. Within hours, Jibran & Sultan found it and returned it to me, showing a level of honesty and integrity that is truly remarkable. I honestly feel you could never lose anything at this hotel - it’s that trustworthy. The location is perfect! Just a short walking distance to the Haram, with a shuttle bus available at times, and fresh drinks and dates are offered after every Salah by the kind Brother Abdul Majid. If you want the best hotel experience in Makkah, look no further than Tilal Jabal Al Kaaba. From the impeccable service and luxurious rooms to the amazing food and unmatched integrity, this hotel will make your stay unforgettable. Don’t think twice - book it! It will honestly be the best stay of your life.