Hotels near TsUM, Almaty
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From VND 1,830,975
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Find highly-rated hotels with real reviews and ratings to find the perfect stay!
9.4/10
Amazing
YYigeliulangzhongde BugFacilities: Very good. The room type is clearly marked and the private bathroom is even better.
Hygiene: The hygiene is also good. The maid cooked a good breakfast.
Environment: The location is pretty good. The only drawback is that we don’t know the local language. I was asked to ride an electric donkey to find a hotel. I went around and came back again. Haha.
Service: We are northerners. There is nothing to say. It’s great.
ps Being alone in a foreign land is like being a stranger. 🈶️For Chinese people, a place is a home. It’s much better than staying in a hotel with communication problems.
9.3/10
Great
SS. KhinI ended up booking this hotel twice — once when I first landed in Almaty, and again on my last night before flying out. By sheer coincidence (or fate), I got the same room both times — Room 4, Level 2. Let’s just say it made for an interesting little case study in hotel consistency.
Location & Check-in
The hotel sits at the upper end of the city, which every driver reminded me means one thing: traffic. Peak hours are not for the faint-hearted. That said, it’s in a great spot — plenty of restaurants and cafés within walking distance if you don’t feel like dining at the hotel lounge. Check-in was quick and painless both times, which is exactly what you want after a flight.
First Stay: A Promising Start
The room was spacious and clean — always a good first impression. The bathroom was equally generous in size, and I have to say, the water pressure was chef’s kiss. However, someone clearly had a sense of humor when placing the towel hooks. Let’s just say retrieving your towel without soaking the floor required both flexibility and strategy.
The bathtub, while sparkling clean, was a bit slippery — not ideal if you’re older or have the balance of a baby giraffe (I’m neither, but I notice these things).
As for the TV, I didn’t even bother. Every time I stay somewhere new, there’s always a “connect to network, sign in, press this obscure button” saga. Sorry, I’m on holiday, not conducting a tech experiment.
The aircon, on the other hand, was a bit of a mystery. I spent a good five minutes waving the remote like a magic wand before realizing the elegant “picture frame” on the wall was the air conditioner. Once identified, it worked beautifully.
Breakfast was à la carte, mostly Western-style, and a nice start to the morning before heading out.
Second Stay: The Blanket Chronicles
Fast forward to my last night in Almaty. Same room, same setup — but this time, the blanket seemed… smaller? Either it shrunk, or the hotel decided I looked short enough not to need a full-sized comforter. I could only stay covered if I curled up like a prawn.
Then the aircon decided to add some drama. It kept turning off every 20 seconds. I swapped batteries, called the front desk, and even briefly wondered if I had a ghostly roommate. Nothing worked. Eventually, I gave up and accepted my warm fate.
Final Thoughts
Would I stay here again? Probably yes. The room was comfortable, the service friendly, and when everything worked, it was genuinely a pleasant stay. Sure, there were some quirks — but that’s what gives travel its stories, isn’t it?
9.2/10
Great
SS PuriIf you are in Almaty, the best place undoubtedly is Swissotel. It's a beautiful and most stunning resort without a doubt, spread over a few kilometers, with a golf course, lake, woods etc. You can actually spend a couple of days just being there relaxing.
This was my 2nd visit to this property in the last 6 months and is in my itenary once every year to experience Almaty and Swissotel.
Prior to this I have stayed I have stayed twice in another top brand of the world, but believe me, there is nothing better than Swissotel.
My stay at the hotel once again was truly exceptional! The atmosphere is relaxing, elegant, and filled with genuine hospitality. Every detail — from the welcoming smiles at reception to the peaceful ambiance of the thermal area — shows how much care goes into every guest’s experience.
Every area and facility in the resort is top class - gym, spa..... And the pool is a combination of amazing experiences.
A special mention to Manager Karina, who did her job with excellence and professionalism. I called up the hotel from India for check in formalities and Karina organised it for me and my friends in a flash. She is always on top of everything, ensuring every guest feels special and well taken care of. Her attention to detail and warm attitude perfectly represent the spirit of this hotel.
The whole team deserves praise for creating such a wonderful and memorable atmosphere. This place is a true gem and a MUST stay
9.1/10
Great
EEza FaizalWe had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u.
The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge.
The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather.
Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed.
We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us.
As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it.
And may try the paragliding as well. Looks fun too!
8.8/10
Very Good
TTravel with ZenOur 2 nights stay in this hotel is pretty good, location is also very convenient. Just 5mins walk to a 24hrs supermarket, Almaly subway Pubs and some eatery like Rumi which is their popular local food chain. Rooms are comfortable, toilet is clean n new, breakfasts is pretty good. Just a bit disappointed because i stated during my booking that it is my wedding anniversary trip, so usually Hotels will arrange something for us but this hotel totally ignored my request, not even any wishes from the hotel. By far the first we experienced with no arrangements. Their lobby is also quite dim, not well lighted n not so lively. Overall still not a bad stay
8.8/10
Very Good
GGuest UserThis place is great! It was my first time staying in a youth hostel, and since I was on a solo trip, I never expected to meet so many people from all over the world in the lobby. We chatted late into the night, I didn't even want to sleep – everyone had such interesting stories. The hostel itself is also very good, clean, and you can make your own bed with fresh sheets. Plus, there's free water and tea bags. It's really good, really good! If I come to Almaty again, I'd definitely choose to stay here because staying in a hostel lets you meet all sorts of people.
8.5/10
Very Good
GGuest UserFacilities: Old facilities
Cleanliness: Very good
Environment: Excellent natural environment and decor
Service: Average, inefficient
8.5/10
Very Good
KKelvin Chen 777A wonderful experience was had at Kazakhstan Hotel. It is conveniently located near major attractions, restaurants, and public transportation, by which the city can easily be explored. Excellent service was provided throughout the stay—guests are warmly welcomed, helpful recommendations are offered, and rooms are kept spotless. This Hotel is highly recommended.
8.4/10
Very Good
AAnonymous UserMy initial check-in left me a bit disappointed. The standard room was quite small, and the corridors were narrow. The facilities also felt a bit old-fashioned, and the bathroom fan was quite loud.
However, after staying for three days, I really grew to love this small hotel.
Even though the facilities are older, they are meticulously maintained and spotlessly clean. It felt charming and cozy, and the hallways always smelled lovely.
There were plenty of hair dryers, and the hot water pressure was excellent. It was my first time experiencing a heating pipe that worked in conjunction with the shower's hot water supply – quite ingenious.
While breakfast wasn't on par with larger hotels, it was varied and delicious. There were even slight changes each day. I tried all the desserts and they were all very tasty. The coffee was a bit weak, but the tea was quite strong. With cinnamon powder, chocolate powder, and milk, I made my own milk tea.
I had planned to try the complimentary one-hour sauna for guests, but my husband said there was no lock, which was a shame. So I didn't dare to try it.
On a side note, the hotel's dinner was also delicious. The horse meat noodles and the soup were both excellent. If you don't feel like going out to find food, you can definitely eat right at the hotel.
7.7/10
Good
TT.Y.Daigo1週間ほど滞在しました。複数のスタッフにお会いしましたが、皆さん丁寧で親切な方ばかりで、快適に過ごすことができました。立地もかなり良いです。サービス内容や施設、立地からすると、驚くほど料金が安いと思います。ただしエアコンのリモコンはなく、対応は窓を開けることでした。もちろん、もっと酷な季節では、違う対応がされるのだろうと信じています。
Frequently asked questions
What are the best hotels in Almaty?
Almaty has some of the best hotels to satisfy your needs. Whether you're looking for a business stay or a vacation hotel, City Stay Apart-Hotel Almaty (from VND 4,392,887) and CryptoHotel.Club (from VND 1,644,417) are best choices for your stay.
What is the average price of a hotel in Almaty for this weekend?
According to the latest 12-month data from Trip.com, the average price for a 3-star hotel in Almaty this weekend is VND 1,644,107 per night. For a 4-star hotel, the average cost is VND 5,907,713 per night. If you're looking for a luxury experience, 5-star hotels in Almaty this weekend typically cost VND 12,603,444 per night.
How much do hotels in Almaty cost per day during weekdays?
Based on the latest 12-month data from Trip.com, the average price for a 3-star hotel in Almaty during weekdays is VND 1,617,400 per night. For a 4-star hotel, you can expect to pay around VND 5,837,234 per night. If you're seeking a luxury stay, 5-star hotels in Almaty generally cost VND 12,649,238 per night on weekdays.
What are the best hotels with a spa in Almaty?
Planning a relaxing getaway? A spa experience can be the perfect addition to your trip. Renion Park Hotel (from VND 2,433,581), Renion Almaty Hotel (from VND 2,620,182) and Mildom Residence (Opened in 2026) (from VND 2,351,944) provide highly rated spa services for ultimate relaxation.
Which hotels in Almaty have pools?
Renion Park Hotel (from VND 2,433,581), Renion Almaty Hotel (from VND 2,620,182) and Mildom Residence (Opened in 2026) (from VND 2,351,944) are popular hotels with swimming pools. Stay at any of these hotels to enjoy a swimming pool!
What are the best places to stay in Almaty?
Some of the best places to stay in Almaty are near popular attractions like Central State Museum of the Republic of Kazakhstan, Ascension Cathedral and Independence Monument (Golden Warrior Monument), offering easy access to key sights and amenities.
What are the best budget-friendly hotels in Almaty?
Popular budget hotels in Almaty include Kazakhstan Hotel, Renion Almaty Hotel and Renion Park Hotel.
What hotels in Almaty offer an especially good breakfast?
City Stay Apart-Hotel Almaty (from VND 4,392,887) and CryptoHotel.Club (from VND 1,644,417) offer an especially good breakfast to start your day. Begin your day with a tasty and satisfying breakfast!
What are the best luxury hotels in Almaty?
Almaty has many popuplar luxury hotels with different styles, top amenities and unique experiences. Swissôtel Wellness Resort Alatau Almaty (from VND 4,855,501), InterContinental Hotels ALMATY by IHG (from VND 5,302,564) and The Ritz-Carlton, Almaty (from VND 11,168,819) are highly recommended luxury hotels for exceptional stay.
What are the best pet-friendly hotels in Almaty?
Presidential Hotel (from VND 2,048,718), China-Kazakhstan Friendship Grand Hotel（Mahatma Gandhi Park） (from VND 999,090) and Hotel Tahar (from VND 855,252) are the best pet-friendly hotels that welcomes your furry friends. Enjoy your stay with your pets by your side!
How to get good deals on hotels in Almaty?
Trip.com provides various promotions, discounts and special offers all year round. You can check the promotions page for the latest promotions on Trip.com.
Almaty hotels near TsUM information
| Number of reviews | 12,547 |
|---|---|
| Total properties | 188 |
| Weekday Avg. Price | VND 2,512,556 |
| Weekend Avg. Price | VND 2,554,579 |
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