Kazakhstan Hotel

The location is great, right in the city center next to the cable car. The exterior of the hotel looks grand, but the rooms are quite old-fashioned, though still clean. Breakfast was decent, and we had a stunning view of the snow-capped mountains from our window!

This famous hotel is the pride of Kazakhstan. It boasts a superb location in the city center with wonderful views from the windows. Housekeeping is daily. There's a kettle in the room, but tea bags aren't replenished. Water was provided daily, and there was always hot water. My room was on the 13th floor. The room is in dire need of renovation – it's old and dilapidated. The plumbing is chipped, and the walls are cracked. My request for a higher floor was ignored, with staff claiming no other rooms were available, even though they were. However, the views from the window are good, overlooking Kok Tobe mountain and the TV tower. A special shout-out to the hotel's restaurant! It's simply 10 out of 10! I haven't encountered such a variety and deliciousness of dishes in any other 5-star hotel. The restaurant is amazing! Breakfast is served from 6:00 AM to 11:00 AM, which is great! Currently (July 2026), there's renovation happening in the elevator lobby, but it doesn't affect the quality of our stay at all. Kudos to them for that!

The hotel's location is excellent, and the lobby and breakfast area are nice. The elevators have been renovated, but surprisingly, the renovation is quite exposed, which makes it feel unsafe. The room was not clean; the floor was warped, and the room looked very old. The bed felt like sleeping on a hard wooden board with springs moving around. The duvet cover had no insert, perhaps because it's summer. The bathroom was incomplete; the toilet was wobbly, and there wasn't even a shower cap, which was surprising. If you're choosing this place purely for the location, it's acceptable. I didn't take many photos because I wasn't very impressed.

This hotel is a landmark in Almaty. It has a magnificent exterior and offers a spectacular night view. The breakfast is also decent. However, there are a few downsides. Firstly, the cleanliness was subpar. Upon check-in, I found an eyelash extension from a previous guest still stuck to my pillow. In the restaurant, some plates weren't properly washed and had black residue on them. I stayed in room 2304, and it seemed like the room door was broken and then shoddily repaired with a wooden board covering it, and this temporary fix was offered to guests.

Although the rooms seem a bit dated, the hotel is very well-maintained and clean! The breakfast and the views are excellent. There's a rooftop, and when I arrived on a Friday night, there were a lot of people heading to the rooftop bar. While some might find it a bit noisy, I actually felt it added to the sense of security. All the staff members are incredibly friendly.

The hotel is currently undergoing renovations. Our room, while not yet refurbished, was comfortable and perfectly functional. The highlight of the establishment is undoubtedly its excellent, varied, and high-quality breakfast. Furthermore, the location is ideal for exploring the city. In summary, it's a good place that should improve even further once the renovations are complete.

The price of this place isn't actually low, but the location is pretty good and the views from the upper floors are excellent. However, one day I asked the front desk for a bottle of mineral water and they wouldn't give me one. That's really not acceptable for the price I paid.

The hotel staff resolved almost all issues on the spot. I really enjoyed the breakfast.